Microsoft Teams: Overview

Cognigy Support
October 24, 2022

Within our Cognigy.AI platform you're able to connect your Cognigy.AI Flows to Microsoft Teams in two uniquely different methods as detailed below:

• Option 1: A classic chatbot that is available via Microsoft teams direct chat
• Option 2: A bot that responds to Teams Channel Mentions

Option 1: Teams (Direct Message) Chatbot

This option allows a bot to be available as a contact that MS Teams users can contact via a direct chat message and have a personal conversation. To achieve this type of deployment, please use the:

• Azure Bot Services Endpoint

Example of a MS Teams direct chatbot

Option 2: Teams Channel Mention Bot

This option allows a bot that can be mentioned in a Microsoft teams channel posta will reply as a comment to that mention (Examples are show below). To achieve this type of deployment, please use the:

• Microsoft Teams Endpoint

Sending a message to the bot

Card in Microsoft Teams

Endpoints & Channels

• Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): SSO and Graph API Nodes
• Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Apps Developer Portal
• Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Portal
• Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Active Directory Portal
• Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Intro
• Amazon Connect: Intro
• Amazon Connect: Setup Amazon Connect
• Amazon Connect: Control Amazon Connect from Cognigy.AI
• Amazon Connect: Enable SSML replies from Cognigy.AI
• Amazon Lex: Setup AWS Lambda (Amazon Lex NLU)