# Microsoft Teams: Overview

**Cognigy Support**  
October 24, 2022

Within our **Cognigy.AI** platform you're able to connect your Cognigy.AI Flows to **Microsoft Teams** in two uniquely different methods as detailed below:

- Option 1: A classic chatbot that is available via Microsoft teams direct chat
- Option 2: A bot that responds to Teams Channel Mentions

## Option 1: Teams (Direct Message) Chatbot

This option allows a bot to be available as a contact that MS Teams users can contact via a direct chat message and have a personal conversation. To achieve this type of deployment, please use the:

- [Azure Bot Services Endpoint](https://support.cognigy.com/hc/en-us/articles/360016183720)

_Example of a MS Teams direct chatbot_

## Option 2: Teams Channel Mention Bot

This option allows a bot that can be mentioned in a Microsoft teams channel posta will reply as a comment to that mention (Examples are show below). To achieve this type of deployment, please use the:

- [Microsoft Teams Endpoint](https://support.cognigy.com/hc/en-us/articles/360016224039)

_Sending a message to the bot_

_Card in Microsoft Teams_

### Endpoints & Channels

- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): SSO and Graph API Nodes](https://support.cognigy.com/hc/en-us/articles/6422300559388-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-SSO-and-Graph-API-Nodes)
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Apps Developer Portal](https://support.cognigy.com/hc/en-us/articles/6422298661404-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Apps-Developer-Portal)
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Portal](https://support.cognigy.com/hc/en-us/articles/6422296629404-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Azure-Portal)
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Active Directory Portal](https://support.cognigy.com/hc/en-us/articles/6422293904540-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Azure-Active-Directory-Portal)
- [Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Intro](https://support.cognigy.com/hc/en-us/articles/6417377133596-Azure-Bot-Services-Advanced-Deployment-with-SSO-Microsoft-Teams-Intro)
- [Amazon Connect: Intro](https://support.cognigy.com/hc/en-us/articles/6229662732444-Amazon-Connect-Intro)
- [Amazon Connect: Setup Amazon Connect](https://support.cognigy.com/hc/en-us/articles/6229664156060-Amazon-Connect-Setup-Amazon-Connect)
- [Amazon Connect: Control Amazon Connect from Cognigy.AI](https://support.cognigy.com/hc/en-us/articles/6229683335196-Amazon-Connect-Control-Amazon-Connect-from-Cognigy-AI)
- [Amazon Connect: Enable SSML replies from Cognigy.AI](https://support.cognigy.com/hc/en-us/articles/6229684421916-Amazon-Connect-Enable-SSML-replies-from-Cognigy-AI)
- [Amazon Lex: Setup AWS Lambda (Amazon Lex NLU)](https://support.cognigy.com/hc/en-us/articles/6229644597020-Amazon-Lex-Setup-AWS-Lambda-Amazon-Lex-NLU)