Cognigy.AI Solution Accelerators – Cognigy.AI Help Center

Cognigy.AI Solution Accelerators

Cognigy's Solution Accelerators help enterprises create powerful Virtual Agents fast and easy by leveraging carefully curated and field-tested collections of pre-built resources for specific industries, domains and use cases.

The Solution Accelerators contain the following components:

#1 Pre-built Conversation Flows
Pre-made orchestration flows route messages through the process according to recognized Intents. Based on this best-practice setup, flow designers can build their own conversational processes with minimum adjustment effort.

#2 Turnkey Intent Recognition
More than 500 most-expressed user intents, organized in well-balanced intent hierarchies, can be accurately recognized out-of-the-box. This is based on Cognigy's industry-leading NLU, enhanced with thousands of human-crafted example sentences.

#3 Comprehensive Lexicons
Lexicons with a total of ~20k entities ensure that Virtual Agents can securely identify terms ("bicycle") and synonyms ("bike") and attribute them to the correct slot ("vehicle").

How to use Solution Accelerators

When creating a new Virtual Agent in Cognigy, the second step of the Agent Creation Wizard is "Select Solution Accelerator".

Basic Accelerators are simple implementations of end-to-end chatbots. They can help new users understand Cognigy easier and faster but it is usually not advised to expand these bots into customer-facing Virtual Agents.

The Advanced Solution Accelerators consist of highly elaborate industry-, domain- and use case-specific NLU models and Flows which are designed to be deployed to production with minimum customization. As a result, bot builders can save thousands of hours of development and machine learning effort. Note that these bots do not have a complete conversation design as this is added in a customer-specific characteristic.

The fourth step of the Agent Creation Wizard is "Add Skills". Here you can optionally decide to power-up your Virtual Agent with the capabilities to do small talk or to make it recognize entities from Lexicons such as cities, public holidays or others.

Note that the availability of Solution Accelerators depends on the selected NLU language. Not every Accelerator is available in every language. Please also note that some of the Accelerators come with large NLU models. As the NLU training is triggered automatically during the Agent Creation Wizard, the final step can take a few seconds to complete.

Here is a short introduction video:

Faster Time to Market With Cognigy.AI Solution Accelerators
If you need support with the Cognigy.AI solution accelerators, please reach out to info@cognigy.com to receive support.

Advanced Solution Accelerators by Industry

### Insurance
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### Banking
### Commerce
### Travel/Tourism

Advanced Solution Accelerators by Domain

### #### Customer Service
- Orchestration Flows
- [Intents] 60+ Customer Service Intents in hierarchical structure
- [Example Flow] Order History
- [Lexicon] Devices: 10+ entities (Tablet, Notebook, etc.)
- [Lexicon] Contact Methods: 9 entities (Email, SMS, etc.)
- [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.)
- [Lexicon] Payment Methods: 20+ entities (Visa, Klarna, Google Pay, etc.)
- [Intents] Lexicon-use-case-intents via lexicon slots
### #### Finance
- Orchestration Flows
- [Intents] 50+ Finance Intents in hierarchical structure
- [Lexicon] Currencies: 170+ entities (USD, EUR, Great British Pound, etc.)
- [Lexicon] Finance Terms: 150+ entities (401(k), yield, trust, etc.)
- [Lexicon] Accounting Professions: 80+ entities (Auditor, Chartered Accountant, Tax adviser, etc.)
- [Lexicon] Organisation Types: 60 entities (school, council, firm, etc.)
- [Intents] Lexicon-use-case-intents via lexicon slots
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### #### HR
- Orchestration Flows
- [Intents] 70+ HR Intents in hierarchical structure
- [Lexicon] Federal Holidays: 20+ entities (New Year's Day, Labor Day, etc.)
- [Lexicon] Personal data items: 20+ entities (Mobile Phone Number, Address, etc.)
- [Lexicon] HR Terms: 100+ entities (Onboarding, Wage Drift, Union, etc.)
- [Lexicon] Engineering Professions: 170+ entities (Structural engineer, Industrial engineer, etc.)
- [Intents] Lexicon-use-case-intents via lexicon slots
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### #### IT Service Desk
- Orchestration Flows
- [Intents] 20+ IT Service Desk Intents
- [Lexicon] Mobile Device Brands: 110+ entities (Apple, HTC, ZTE, etc.)
- [Lexicon] Software: 140+ entities (Microsoft Word, Salesforce, ServiceNow, etc.)
- [Lexicon] Devices: 70+ entities (Tablet, Notebook, USB-Stick, etc.)
- [Lexicon] Organizations: 1100+ entities (Yahoo, 3M, etc.)
- [Intents] Lexicon-use-case-intents via lexicon slots

Skills

#### Small Talk
- [Intents] 100+ SmallTalk en-US
- [Intents] 100+ SmallTalk de-DE
#### Other Skills
- [Lexicon] Celebrities: 600+ entities
- [Lexicon] Cities: 3990+ entities (New York City, Berlin, Paris, etc.)
- [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.)
- [Lexicon] Demonyms: 300+ entities
- [Lexicon] Holidays: 200+ public holidays globally
- [Lexicon] Organizations: 1000+ companies
The following assets can be provided upon request as an uploadable file:
- [Lexicon] Art Types: 100+ entities (Landscape painting, tribal art, graffiti, CGI, etc.)
- [Lexicon] Famous Books: 100+ entities (1982, Bible, etc.)
- [Lexicon] Mobile Devices: 100+ entities (Samsung Galaxy S20, Apple iPhone 12, etc.)
- [Lexicon] Marketing Terms: 100+ entities (Qualified lead, Cost per Click, A/B Testing, etc.)

Best Practices