# 2021 Q2: Highlights & New Features

**Cognigy Support**  
November 30, 2021

This webinar presents Cognigy.AI v4.3, which comes with a list of powerful new features and improvements.

**Major enhancements of Cognigy.AI v4.3 include:**

- [Cognigy Functions](https://docs.cognigy.com/ai/resources/build/functions/)
- [Packages](https://docs.cognigy.com/ai/resources/manage/packages/)
- New Live Chat capabilities via [Chatwoot Integration](https://docs.cognigy.com/ai/tools/chatwoot-integration/) and much more

**Join the Cognigy User Community**  
[**Do you have a question or want to share your experiences?** Join the Cognigy User Community to connect with your peers or get help from our Conversational AI specialists!](https://support.cognigy.com/hc/en-us/community/topics)

### Release Webinars

- [2026 Q2: NiCE Cognigy Tech Update](https://support.cognigy.com/hc/en-us/articles/27954525355548-2026-Q2-NiCE-Cognigy-Tech-Update)
- [2026 Q1: Simulator](https://support.cognigy.com/hc/en-us/articles/25346033563548-2026-Q1-Simulator)
- [2025 Q4: Cognigy.AI Tech Update](https://support.cognigy.com/hc/en-us/articles/24359222544540-2025-Q4-Cognigy-AI-Tech-Update)
- [2025 Q4: AI Ops Center](https://support.cognigy.com/hc/en-us/articles/23311247259420-2025-Q4-AI-Ops-Center)
- [2025 Q3: Cognigy.AI Tech Update](https://support.cognigy.com/hc/en-us/articles/22708678178076-2025-Q3-Cognigy-AI-Tech-Update)
- [2025 Q2: Cognigy.AI Tech Update](https://support.cognigy.com/hc/en-us/articles/20869885449756-2025-Q2-Cognigy-AI-Tech-Update)
- [2025 Q1: Cognigy.AI Tech Update](https://support.cognigy.com/hc/en-us/articles/19381337570076-2025-Q1-Cognigy-AI-Tech-Update)
- [2024 Q4: Agentic AI](https://support.cognigy.com/hc/en-us/articles/17529270700444-2024-Q4-Agentic-AI)
- [2024 Q4: Cognigy.AI Tech Update](https://support.cognigy.com/hc/en-us/articles/17528961219612-2024-Q4-Cognigy-AI-Tech-Update)
- [2024 Q3: Cognigy.AI Tech Update](https://support.cognigy.com/hc/en-us/articles/16094461309340-2024-Q3-Cognigy-AI-Tech-Update)