Cognigy Transcripts, OData and Analytics Capabilities – Cognigy.AI Help Center
Cognigy Transcripts, OData and Analytics Capabilities
Cognigy Support
January 19, 2024
Challenge
There is a need to collect transcripts of the bot conversations, as well as some analytics about the company’s bot.
Solution
Cognigy does support Transcriptions and has OData capabilities, as well as offers Insights, our product that provides extensive information about your agents/bots and their usage.
Contact Profiles
In the main Navigation under Manage > Contact Profiles for every User unique that has talked to your bot the transcriptions of conversations are available directly within the UI. More information on Contact profiles here: Contact Profiles
OData Endpoint
OData feed documentation: OData Analytics Endpoint
Video information on how to make calls to the OData Endpoint: Cognigy Sessions Analytics OData
Cognigy Insights
Cognigy Insights offers analytics of your bots' usage, daily/monthly numbers of users, Conversations, Intents triggered, capabilities of Flow step and Transcript exploration and more.
Cognigy Insights Documentation
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