# Cognigy Transcripts, OData and Analytics Capabilities

**Cognigy Support**

January 19, 2024

## **Challenge**

There is a need to collect transcripts of the bot conversations, as well as some analytics about the company’s bot.

## **Solution**

Cognigy does support Transcriptions and has OData capabilities, as well as offers Insights, our product that provides extensive information about your agents/bots and their usage.

### **Contact Profiles**

In the main Navigation under Manage > Contact Profiles for every User unique that has talked to your bot the transcriptions of conversations are available directly within the UI. More information on Contact profiles here: [Contact Profiles](https://docs.cognigy.com/docs/contact-profiles)

### **OData Endpoint**

OData feed documentation: [OData Analytics Endpoint](https://docs.cognigy.com/docs/odata-analytics-endpoint)

Video information on how to make calls to the OData Endpoint: [Cognigy Sessions Analytics OData](https://support.cognigy.com/hc/en-us/articles/360019467199-Cognigy-Sessions-Analytics-OData?_ga=2.65320301.23704174.1624198745-721648590.1620116819)

### **Cognigy Insights**

Cognigy Insights offers analytics of your bots' usage, daily/monthly numbers of users, Conversations, Intents triggered, capabilities of Flow step and Transcript exploration and more.

[Cognigy Insights Documentation](https://docs.cognigy.com/docs/insights)

### QnA

- [Exchanging data with Microsoft SharePoint](https://support.cognigy.com/hc/en-us/articles/360017535580-Exchanging-data-with-Microsoft-SharePoint)
- [Exchanging data with Microsoft SQL Server (MSSQL)](https://support.cognigy.com/hc/en-us/articles/360017591799-Exchanging-data-with-Microsoft-SQL-Server-MSSQL)
- [Using CognigyScript in Twilio Twiml XML](https://support.cognigy.com/hc/en-us/articles/360017594519-Using-CognigyScript-in-Twilio-Twiml-XML)
- [How can I adjust the style of the Webchat Widget](https://support.cognigy.com/hc/en-us/articles/360017744619-How-can-I-adjust-the-style-of-the-Webchat-Widget)
- [Accessing Information about the Cognigy.AI API](https://support.cognigy.com/hc/en-us/articles/360017847180-Accessing-Information-about-the-Cognigy-AI-API)
- [Trigger Microsoft Power Automate Flows](https://support.cognigy.com/hc/en-us/articles/360018426159-Trigger-Microsoft-Power-Automate-Flows)
- [Handling HTTP Request Errors](https://support.cognigy.com/hc/en-us/articles/360018593139-Handling-HTTP-Request-Errors)
- [How to add a member to your virtual agent](https://support.cognigy.com/hc/en-us/articles/360018858279-How-to-add-a-member-to-your-virtual-agent)
- [Add a new user to your Cognigy.AI organization](https://support.cognigy.com/hc/en-us/articles/360018858559-Add-a-new-user-to-your-Cognigy-AI-organization)
- [Identifying a Unique Endpoint via analytics](https://support.cognigy.com/hc/en-us/articles/360020000099-Identifying-a-Unique-Endpoint-via-analytics)