# Handover specific conversations to human agents

**Cognigy Support**  
April 26, 2022

In almost every virtual agent conversation it could come to the point where the human user would like to talk about a more complex, not known or another topic with a human agent. Even if conversational automation tries to decrease human interaction for less resources in the contact center, the level of customer service should stay as high as possible. Therefore, a conversation can be forwarded to a human and, afterward, back to the virtual agent if all "complex" questions were answered.

### Best Practices

- [Cognigy.AI Bot Building Checklist](https://support.cognigy.com/hc/en-us/articles/360018496419-Cognigy-AI-Bot-Building-Checklist)
- [Cognigy’s NLU Execution Order Explained](https://support.cognigy.com/hc/en-us/articles/16558780569884-Cognigy-s-NLU-Execution-Order-Explained)
- [Difference Between Go To and Execute Node](https://support.cognigy.com/hc/en-us/articles/16221971132444-Difference-Between-Go-To-and-Execute-Node)
- [Explaining No-Translation Markers](https://support.cognigy.com/hc/en-us/articles/16221389567900-Explaining-No-Translation-Markers)
- [Best Practices: Testing your Virtual Agents with Playbooks](https://support.cognigy.com/hc/en-us/articles/9585431937948-Best-Practices-Testing-your-Virtual-Agents-with-Playbooks)
- [Voice: Strategies for Hard to Understand Phrases](https://support.cognigy.com/hc/en-us/articles/7456424115612-Voice-Strategies-for-Hard-to-Understand-Phrases)
- [Universal skills for Chat and Voice](https://support.cognigy.com/hc/en-us/articles/7138355918876-Universal-skills-for-Chat-and-Voice)
- [Avoid customer frustration](https://support.cognigy.com/hc/en-us/articles/5949294556572-Avoid-customer-frustration)
- [Get the conversation going](https://support.cognigy.com/hc/en-us/articles/5937352099484-Get-the-conversation-going)
- [Best Practices: Building a Deployment Pipeline for Cognigy AI Agents](https://support.cognigy.com/hc/en-us/articles/4798756787740-Best-Practices-Building-a-Deployment-Pipeline-for-Cognigy-AI-Agents)