How to's & Tutorials – Cognigy.AI Help Center
How to's & Tutorials
Follow our comprehensive tutorials to implement your use cases in Cognigy.AI
Agentic AI
- AI Agents Demystified: Definitions and Effective Patterns
- Tackling Hallucinations – A Path to Trustworthy AI
Agent Copilot
- Agent Copilot Tutorial: How to Build a Workspace
- Enable Real-Time Voice Translation for Agent Assistance
Analytics & Business Intelligence
Best Practices
- Cognigy.AI Bot Building Checklist
- Cognigy’s NLU Execution Order Explained
- Difference Between Go To and Execute Node
- Explaining No-Translation Markers
- Best Practices: Testing your Virtual Agents with Playbooks
- Voice: Strategies for Hard to Understand Phrases
- See all 27 articles
Cognigy CLI
Contact Center Automation
- Amazon Connect
- Audiocodes: Using Voice Verification and Biometrics
- Voice Language Recognition with Cognigy Voice Gateway
- Audiocodes: Advanced Configuration
- Audiocodes: Identifying call disconnect events
- Facebook Messenger: Use Facebook Handover
- See all 8 articles
Endpoints & Channels
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): SSO and Graph API Nodes
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Apps Developer Portal
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Portal
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Active Directory Portal
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Intro
- Amazon Connect: Intro
- See all 56 articles
Functions
- Handling a welcome message with Transformers and Endpoints
- Functions – Refresh Access Token
- Functions Overview
Knowledge AI and LLMs
- Enhancing Your Knowledge Database: Best Practices for Structuring and Enriching Knowledge Chunks
- How to Build Your First KAI (Knowledge AI) Agent
- Mastering Prompt Engineering: Top 5 Tips for ChatGPT and Generative AI
- Getting started with Knowledge AI
Mobile SDK
- Mobile SDK Overview
- Sending & Receiving Messages
- Cognigy Clients
- Cognigy Webchat as Mobile Chat (IOS, Android)
- Mobile App: Flutter
NLU Connectors
- Amazon Lex: External NLU
- Dialogflow: External NLU
- Microsoft LUIS: External NLU
- Watson Assistant: External NLU
QnA
- Exchanging data with Microsoft SharePoint
- Exchanging data with Microsoft SQL Server (MSSQL)
- Using CognigyScript in Twilio Twiml XML
- How can I adjust the style of the Webchat Widget
- Accessing Information about the Cognigy.AI API
- Trigger Microsoft Power Automate Flows
- See all 40 articles
Single Sign-on
- Auth0 - OpenID Connect
- Auth0 - SAML2.0
- Microsoft Azure Entra ID (formerly Active Directory)
- Okta
- OneLogin
Transformers
- Transformers Overview
- Transformers Installation
- Transformer - Logging, Session Timeout, Hiding User and SessionId
- How to use the Session Storage as Context in an Endpoint Transformer Function
Voice Gateway
- Cognigy Voice Gateway
- Setting Up a Carrier (SIP Trunk) in Cognigy Voice Gateway - Basic Configuration
- Voice Gateway: Using Lexicons to Improve Pronunciation in LLMs and Other Use-Cases
- Tutorial: Set up a Custom Voice
- Genesys Cloud CX – Voice Integration
- Cognigy Voice Gateway - Outbound Calling with Twilio
- See all 8 articles
Webchat
- Customize your Webchat with the MutationObserver API
- 3 Ways to send Data from a Website to a Cognigy Flow from Cognigy Webchat V3
- Webchat v2: Disable Quick Reply buttons after click
- Webchat Overview
- The Demo Webchat
- Display teaser messages (Preview, Engagement)
- See all 11 articles
Webchat Plugins
- Webchat Plugins Overview
- Get Started with Webchat Plugins
- Webchat Plugins Installation
- Display Plugin in Webchat