Trust Center - cognigy.com
Security at NiCE | Cognigy
NiCE | Cognigy provides enterprise-grade AI automation and conversational platforms that enable organizations to deliver secure, compliant, and human-centric customer experiences. Headquartered in Düsseldorf, Germany, the company operates under a unified governance framework certified to international standards including ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX and BSI C5. NiCE | Cognigy’s platform combines advanced automation, AI orchestration, and natural language understanding (NLU) with a strong focus on data protection, reliability, and regulatory compliance.
Compliance
ISO 27001
ISO 27701
ISO/IEC 42001:2023
TISAX
SOC 2 Type II
BSI C5 Type II
PCI DSS - SAQ D, Merchant
HIPAA
GDPR
CCPACOMPLIANT
CCPA
AIC4
CSA STAR CAIQ
EcoVadis
VPAT
Controls
Updated less than a minute ago
- Unique account authentication enforced
- Unique network system authentication enforced
- Remote access MFA enforced
- Asset disposal procedures utilized
- Production inventory maintained
- Portable media encrypted
- Data encryption utilized
- Control self-assessments conducted
- Data transmission encrypted
- Cybersecurity insurance maintained
- Configuration management system established
- SOC 2 - System Description
- Customer data deleted upon leaving
- AI system impact assessment
- Determining the scope of the AI management system
- AI objectives and planning
Data collected
- Customer personally identifiable information
- Employee personally identifiable information
- Credit card information
- Personal health information
Updates
2026 Compliance Update
Published November 10, 2025
We are enhancing our Trust Center in 2026 to include additional control mappings, including alignment of our SOC 2 control framework with the HITRUST CSF and expanded mappings to HIPAA requirements, further strengthening transparency for customers in regulated industries.