Trust Center - cognigy.com
Security at NiCE | Cognigy
NiCE | Cognigy provides enterprise-grade AI automation and conversational platforms that enable organizations to deliver secure, compliant, and human-centric customer experiences. Headquartered in Düsseldorf, Germany, the company operates under a unified governance framework certified to international standards including ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX and BSI C5. NiCE | Cognigy’s platform combines advanced automation, AI orchestration, and natural language understanding (NLU) with a strong focus on data protection, reliability, and regulatory compliance.
Resources
Certificates
| #### PCI DSS 4.0 – Attestation of Compliance (AOC) Official PCI DSS 4.0 Attestation of Compliance confirming Cognigy’s validated compliance status, issued by an independent QSA. Request access PCI DSS 4.0 – Attestation of Compliance (AOC) |
| #### ISO/IEC 27001:2022 NiCE |
| #### ISO/IEC 27701:2019 NiCE |
| #### ISO/IEC 42001:2023 NiCE |
| #### Cognigy ISO 9001-2015 Cognigy has been awarded the ISO 9001 certificate, validating its implementation of a robust quality management system that adheres to the globally recognized standards, ensuring consistent delivery of high-quality products and services, and driving customer satisfaction. Request access Cognigy ISO 9001-2015 |
| #### KIBV Guetesiegel Update 2021 Cognigy complies with the KI Gütesiegel from KI Bundesverband e.V., promoting human-centered and ethical AI use. This certification ensures our AI solutions are transparent, secure, unbiased, and responsibly developed, following best practices to continuously improve AI deployment. View KIBV Guetesiegel Update 2021 |
| #### TISAX AL2 (Assessment Level 2) TISAX® Assessment Objectives Data Protection according to EU-GDPR Art. 28 ("Processor") High Availability Confidential Request access TISAX AL2 (Assessment Level 2) |
Policies
| #### Incident Response Plan Request access Incident Response Plan |
| #### Whistleblower Protection Act The Whistle Blowing Act protects individuals who report unethical, illegal, or harmful activities within an organization, ensuring their confidentiality and safeguarding them from retaliation. View Whistleblower Protection Act |
| #### Carbon Reduction Commitment Cognigy is committed to reducing our carbon footprint and contributing to a sustainable future. We pledge to minimize greenhouse gas emissions by improving energy efficiency, using renewable energy sources wherever possible, reducing waste, and supporting eco-friendly practices across our operations. View Carbon Reduction Commitment |
| #### Supplier Code of Conduct Our Supplier Code of Conduct ensures ethical, fair, and sustainable business practices. View Supplier Code of Conduct |
Reports
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| #### Voluntary Product Accessibility (VPAT) 2026 At Cognigy, we are committed to providing accessible products and services to all users. As part of this commitment, we regularly conduct a Voluntary Product Accessibility Template (VPAT) assessment to ensure our solutions meet the highest accessibility standards, including compliance with Section 508 and WCAG (Web Content Accessibility Guidelines). Our latest VPAT assessment reflects our ongoing efforts to create inclusive experiences and highlights the steps we are taking to improve accessibility across our platform. We believe that accessible technology empowers everyone, and we strive to deliver products that are usable by all individuals, regardless of ability. Request access Voluntary Product Accessibility (VPAT) 2026 |
| #### AIC4 Request access AIC4 |
Questionnaires
| #### CAIQv4.0.3 STAR-Security-Questionnaire The Consensus Assessments Initiative Questionnaire (CAIQ) v4.0.3 is a comprehensive security self-assessment framework provided by the Cloud Security Alliance (CSA). It is designed to align with the CSA Cloud Controls Matrix (CCM) and supports organizations in evaluating their cloud service offerings against industry-standard security practices. Download CAIQv4.0.3 STAR-Security-Questionnaire |