# cognigy.com

> AI-optimized mirror of cognigy.com containing 2983 pages totalling 1,551,332 words of clean markdown content, structured data, and semantic HTML. Original source: https://cognigy.com. Last updated: 2026-07-18T10:11:54.076Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [Cognigy Academy](/content/academy/index.html): Free e-learning portal for Conversational AI (285 words)
- [Trust Center - cognigy.com](/content/trust/index.html): NiCE | Cognigy provides enterprise-grade AI automation and conversational platforms that enable organizations to deliver secure, compliant, and human-centric customer experiences. Headquartered in Düsseldorf, Germany, the company operates under a unified governance framework certified to international standards including ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX and BSI C5. NiCE | Cognigy’s platform combines advanced automation, AI orchestration, and natural language understanding (NLU) with a strong focus on data protection, reliability, and regulatory compliance. (263 words)
- [Cognigy.AI - Cognigy Documentation](/content/docs/index.html): Welcome to the Cognigy documentation (198 words)
- [Cognigy Partner Academy](/content/partneracademy/index.html): Unlock the full potential of AI with our Cognigy Partner Academy, your gateway to expert training and certification in Conversational AI and Contact Center automation.  (130 words)
- [Generative & conversational AI powered customer service agents for your business | NiCE Cognigy](/content/site-root.html): Generative and conversational AI powered customer service agents for your business. Get a demo or try free now! (428 words)

## Articles & Blog Posts

- [Generate scenarios from uploaded transcripts - Cognigy Documentation](/content/docs/api-reference-simulator/transcript-scenario-generation/generate-scenarios-from-uploaded-transcripts/index.html): Generate 3 distinct simulation scenarios from previously uploaded and parsed transcript files. This is the third and final step in the three-step workflow. The endpoint: 1. Retrieves all uploaded files from Redis for the given requestId 2. Combines all transcript content 3. Validates minimum word count 4. Calls the LLM via RPC to generate 3 scenarios 5. Cleans up Redis data after successful generation Each generated scenario includes a simulationName, personaName, personaDescription, mission, and success criteria - ready to be used for creating simulations. (517 words)
- [Upload and parse a transcript file - Cognigy Documentation](/content/docs/api-reference-simulator/transcript-scenario-generation/upload-and-parse-a-transcript-file/index.html): Upload a single transcript file for parsing and content extraction. This is the second step in the three-step workflow. The file is streamed directly to Redis via the streamUpload middleware, then: 1. Read back from Redis 2. Parsed based on file type (PDF, CSV, DOCX) 3. Analyzed for speaker labels (Agent/Customer) 4. Stored as structured data in Redis (keyed by requestId) Multiple files can be uploaded by calling this endpoint multiple times with the same requestId. The generate endpoint retrieves all files for the request by requestId. (343 words)
- [Create transcript upload request - Cognigy Documentation](/content/docs/api-reference-simulator/transcript-scenario-generation/create-transcript-upload-request/index.html): Create a new transcript upload session. This is the first step in the three-step workflow for generating scenarios from transcript files. This endpoint: - Creates a new request with a unique ID - Checks rate limits per project (max active requests) - Returns configuration details (max files, max file size, supported formats) The returned requestId must be passed in subsequent upload and generation calls. projectId is required. Provide it via the project_id header, or in the request body/query. (315 words)
- [Get Call Counter Metrics for the Organization - Cognigy Documentation](/content/docs/api-reference/analytics-30/get-call-counter-metrics-for-the-organization/index.html): Gets call counter metrics for the organization. Data is available up to two days ago, and only for 2025 onwards. (322 words)
- [Get Conversation Counter Metrics for the Organization - Cognigy Documentation](/content/docs/api-reference/analytics-30/get-conversation-counter-metrics-for-the-organization.html): Gets conversation counter metrics for the organization. Data is available up to one day ago, and only for 2025 onwards. (405 words)
- [Get Knowledge Query Counter Metrics for a Project. - Cognigy Documentation](/content/docs/api-reference/analytics/get-knowledge-query-counter-metrics-for-a-project/index.html): Gets knowledge query counter metrics for a Project by its ID. (504 words)
- [Create a Knowledge Source - Cognigy Documentation](/content/docs/api-reference/knowledge-sources/create-a-knowledge-source/index.html): Creates a Knowledge Source in a Knowledge Store. You define the source metadata and type—no file is uploaded. Use this method for manual sources, URL sources (for web scraping), or when creating the source first and ingesting content later (pdf, txt, ctxt). (348 words)
- [Updates a Knowledge Source - Cognigy Documentation](/content/docs/api-reference/knowledge-sources/updates-a-knowledge-source/index.html): Updates a Knowledge Source in a Knowledge Store. Allows modifying a Source's name, description, status, and metadata. (433 words)
- [Get Knowledge Sources - Cognigy Documentation](/content/docs/api-reference/knowledge-sources/get-knowledge-sources/index.html): Gets Knowledge Sources from a Knowledge Store. By default, 25 Knowledge Sources are returned. You can change this number using the limit parameter. (249 words)
- [Get upcoming scheduled runs - Cognigy Documentation](/content/docs/api-reference-simulator/dashboard/get-upcoming-scheduled-runs/index.html): Retrieve list of upcoming scheduled simulation runs with scenario name, next run time, and frequency information. (300 words)
- [Get a Knowledge Source - Cognigy Documentation](/content/docs/api-reference/knowledge-sources/get-a-knowledge-source/index.html): Gets a Knowledge Source from a Knowledge Store. (231 words)
- [Get Conversation Counter Metrics for a Project - Cognigy Documentation](/content/docs/api-reference/analytics/get-conversation-counter-metrics-for-a-project/index.html): Gets conversation counter metrics for a Project by its ID. (664 words)
- [Delete a Knowledge Source - Cognigy Documentation](/content/docs/api-reference/knowledge-sources/delete-a-knowledge-source/index.html): Deletes a Knowledge Source from a Knowledge Store. (227 words)
- [Get success rate trend data - Cognigy Documentation](/content/docs/api-reference-simulator/dashboard/get-success-rate-trend-data/index.html): Retrieve 7-day rolling average trend of simulation outcomes for visualization. Returns daily aggregated data showing successful vs failed runs. (283 words)
- [Get Call Counter Metrics for a Project - Cognigy Documentation](/content/docs/api-reference/analytics-30/get-call-counter-metrics-for-a-project/index.html): Gets call counter metrics for a Project by its ID. Data is available up to two days ago, and only for 2025 onwards. (325 words)
- [Get Conversation Counter Metrics for the Organization - Cognigy Documentation](/content/docs/api-reference/analytics/get-conversation-counter-metrics-for-the-organization.html): Gets conversation counter metrics for the organization. (417 words)
- [Delete Analytics Records - Cognigy Documentation](/content/docs/api-reference/analytics/delete-analytics-records/index.html): Deletes analytics records for a Project. (328 words)
- [Get Knowledge Query Counter Metrics for an Organization. - Cognigy Documentation](/content/docs/api-reference/analytics/get-knowledge-query-counter-metrics-for-an-organization.html): Gets knowledge query counter metrics for the organization. (273 words)
- [Get Call Counter Metrics for a Project - Cognigy Documentation](/content/docs/api-reference/analytics/get-call-counter-metrics-for-a-project/index.html): Gets call counter metrics for a Project by its ID. (284 words)
- [Run a Knowledge Extension - Cognigy Documentation](/content/docs/api-reference/knowledge-sources/run-a-knowledge-extension/index.html): Runs a Knowledge Extension to extract and import knowledge from external sources. (451 words)
- [Get Call Counter Metrics for the Organization - Cognigy Documentation](/content/docs/api-reference/analytics/get-call-counter-metrics-for-the-organization/index.html): Gets call counter metrics for the organization. (215 words)
- [Update a Knowledge Connector - Cognigy Documentation](/content/docs/api-reference/knowledge-connectors/update-a-knowledge-connector/index.html): Updates a Knowledge Connector resource in a Project. Allows modifying a Knowledge Connector’s configuration and name. (441 words)
- [Create a Knowledge Source from a File - Cognigy Documentation](/content/docs/api-reference/knowledge-sources/create-a-knowledge-source-from-a-file/index.html): Creates a Knowledge Source in the Knowledge Store by uploading a file and asynchronously ingesting its content. Supported file formats pdf, txt, ctxt. (322 words)
- [Get dashboard overview metrics - Cognigy Documentation](/content/docs/api-reference-simulator/dashboard/get-dashboard-overview-metrics/index.html): Retrieve key metrics for the dashboard overview cards including total scenarios, simulations, average success rate, and scheduled runs count. (242 words)
- [Create a Knowledge Connector - Cognigy Documentation](/content/docs/api-reference/knowledge-connectors/create-a-knowledge-connector/index.html): Creates a Knowledge Connector. (478 words)
- [Get Conversation Counter Metrics for a Project - Cognigy Documentation](/content/docs/api-reference/analytics-30/get-conversation-counter-metrics-for-a-project/index.html): Gets conversation counter metrics for a Project by its ID. Data is available up to one day ago, and only for 2025 onwards. (385 words)
- [Run a Knowledge Connector - Cognigy Documentation](/content/docs/api-reference/knowledge-connectors/run-a-knowledge-connector/index.html): Runs a Knowledge Connector to extract and import knowledge from external sources. (288 words)
- [Get a Knowledge Connector - Cognigy Documentation](/content/docs/api-reference/knowledge-connectors/get-a-knowledge-connector/index.html): Gets a Knowledge Connector from a Project. (259 words)
- [Get Knowledge Connectors - Cognigy Documentation](/content/docs/api-reference/knowledge-connectors/get-knowledge-connectors-1/index.html): Gets information about the Knowledge Connectors from a Project. (279 words)
- [Delete a Knowledge Connector - Cognigy Documentation](/content/docs/api-reference/knowledge-connectors/delete-a-knowledge-connector/index.html): Deletes a Knowledge Connector from a Knowledge Store. (224 words)
- [Update an Analytics Record - Cognigy Documentation](/content/docs/api-reference/analytics/update-an-analytics-record/index.html): Updates an analytics record for a specific user input. Allows modifying conversation properties, Flow and Intent details, ratings, handover information, Slots, tracked goals, and custom fields. (411 words)
- [Get a Knowledge Store - Cognigy Documentation](/content/docs/api-reference/knowledge-stores/get-a-knowledge-store/index.html): Gets a Knowledge Store from a Project. (585 words)
- [Create an Amazon User - Cognigy Documentation](/content/docs/api-reference/alexa/create-an-amazon-user/index.html): Creates an authenticated Amazon user by submitting their access token and refresh token. This method enables secure integration with Amazon Alexa services for the current Cognigy.AI user. (368 words)
- [Delete an Amazon User - Cognigy Documentation](/content/docs/api-reference/alexa/delete-an-amazon-user/index.html): Deletes an already registered Amazon user from the Cognigy.AI platform. (301 words)
- [Get Amazon User Details - Cognigy Documentation](/content/docs/api-reference/alexa/get-amazon-user-details/index.html): Gets details about an already registered Amazon user. (262 words)
- [Create scenario from transcript - Cognigy Documentation](/content/docs/api-reference-simulator/personas/create-scenario-from-transcript/index.html): Create a scenario draft by analyzing a conversation transcript. The system uses LLM to extract user intent, conversation goals, and user characteristics from the transcript, then generates an appropriate persona package. The endpoint supports: - Fetching transcript via sessionId from analytics service (RPC call) - Direct transcript content via transcriptContent - Optional flow context for enhanced persona generation - Content safety validation (warnings only, non-blocking) Priority: If both sessionId and transcriptContent are provided, sessionId takes precedence. Returns a complete persona package and metadata about the analysis. (479 words)
- [Regenerate a specific field of a persona package - Cognigy Documentation](/content/docs/api-reference-simulator/personas/regenerate-a-specific-field-of-a-persona-package/index.html): Regenerate a specific field of a persona package using LLM. Requires the full persona package context to regenerate any individual field. Valid fields to regenerate: simulationName, personaName, personaDescription, mission, successCriteria (302 words)
- [Get Knowledge Stores - Cognigy Documentation](/content/docs/api-reference/knowledge-stores/get-knowledge-stores/index.html): Gets Knowledge Stores from a Project. By default, 25 Knowledge Stores are returned. To change this value, use the limit query parameter. (573 words)
- [Generate persona packages - Cognigy Documentation](/content/docs/api-reference-simulator/personas/generate-persona-packages/index.html): Generate persona packages based on selected mission type and persona type with auto-discovery of AI agents and tools from the flow. This endpoint creates complete persona packages including scenario names, persona descriptions, missions, and success criteria. (162 words)
- [Delete a Knowledge Store - Cognigy Documentation](/content/docs/api-reference/knowledge-stores/delete-a-knowledge-store/index.html): Deletes a Knowledge Store from a Project. (319 words)
- [Create a Knowledge Store - Cognigy Documentation](/content/docs/api-reference/knowledge-stores/create-a-knowledge-store/index.html): Creates a Knowledge Store in a Project. (316 words)
- [Get Audit Events - Cognigy Documentation](/content/docs/api-reference/audit-events/get-audit-events/index.html): Gets audit events for the organization. By default, 25 audit events are returned. Use the limit query parameter to change this value. (351 words)
- [Get Knowledge Connectors - Cognigy Documentation](/content/docs/api-reference/knowledge-connectors/get-knowledge-connectors/index.html): Gets a list of Knowledge Connectors. (540 words)
- [Get Alexa Skills - Cognigy Documentation](/content/docs/api-reference/alexa/get-alexa-skills/index.html): Gets a list of all Alexa skills associated with the current user, including details like skill ID, name per locale, last update, and lifecycle stage. (600 words)
- [Bulk generate separated personas and missions - Cognigy Documentation](/content/docs/api-reference-simulator/personas/bulk-generate-separated-personas-and-missions/index.html): Generate separated persona and mission information for all provided persona types and mission types. Returns personas and missions in separated structures for independent management. Key Feature: This endpoint generates ALL combinations of provided persona types and mission types, returning them in a structured format where: - Personas are keyed by persona type name - Missions are keyed by mission type name (491 words)
- [Deploy an Alexa Endpoint to an Alexa Skill - Cognigy Documentation](/content/docs/api-reference/alexa/deploy-an-alexa-endpoint-to-an-alexa-skill/index.html): Deploys a Cognigy.AI Alexa Endpoint to an Alexa skill. (309 words)
- [Hire an AI Agent from the Job Market - Cognigy Documentation](/content/docs/api-reference/ai-agents/hire-an-ai-agent-from-the-job-market/index.html): Hires an AI Agent in a Project using a ready-made template (templateId) with predefined skills for a specific job. You can optionally override an existing AI Agent using overrideAiAgentReferenceId to adapt it to your needs. The method returns a task tracking the status of the hiring process. (356 words)
- [Get AI Agent Jobs and their Tools - Cognigy Documentation](/content/docs/api-reference/ai-agents/get-ai-agent-jobs-and-their-tools/index.html): Gets all jobs and associated tools for an AI Agent by its ID. (359 words)
- [Get AI Agents from the Job Market - Cognigy Documentation](/content/docs/api-reference/ai-agents/get-ai-agents-from-the-job-market/index.html): Gets a list of AI Agents from the job market that are ready for hire. (399 words)
- [Get persona options (mission types and persona types) - Cognigy Documentation](/content/docs/api-reference-simulator/personas/get-persona-options-mission-types-and-persona-types.html): Smart endpoint that handles multiple scenarios for getting persona options: - Legacy: Provide only flowId to analyze the entire flow - AI Agent Specific: Provide flowId + aiagentReferenceId to analyze a specific AI agent - Job Node Specific: Provide flowId + aiagentReferenceId + jobNodeId to analyze a specific job node (308 words)
- [Check AI Agent Name Availability - Cognigy Documentation](/content/docs/api-reference/ai-agents/check-ai-agent-name-availability/index.html): Checks whether an AI Agent name is already used in a Project. (225 words)
- [Update an AI Agent - Cognigy Documentation](/content/docs/api-reference/ai-agents/update-an-ai-agent/index.html): Updates an AI Agent in a Project. Allows modifying AI Agent persona, instructions, speaking style, voice, and safety settings. Returns no content on success (4,085 words)
- [Create an AI Agent - Cognigy Documentation](/content/docs/api-reference/ai-agents/create-an-ai-agent/index.html): Creates an AI Agent in a Project. The request defines the AI Agent persona (name, description, avatar), behavioral instructions, speaking style, and safety settings. You can optionally link the AI Agent to a Knowledge Store, configure voice and text-to-speech settings, and control whether voice configurations are activated. The method returns the newly created AI Agent, including its unique ID and metadata such as creation timestamps and author information. (3,291 words)
- [Update a Knowledge Store - Cognigy Documentation](/content/docs/api-reference/knowledge-stores/update-a-knowledge-store/index.html): Updates a Knowledge Store in a Project. Allows modifying a Store's name and description. (326 words)
- [Delete a Knowledge Chunk - Cognigy Documentation](/content/docs/api-reference/knowledge-chunks/delete-a-knowledge-chunk/index.html): Deletes a Knowledge Chunk from a Knowledge Source. (253 words)
- [Get a Knowledge Chunk - Cognigy Documentation](/content/docs/api-reference/knowledge-chunks/get-a-knowledge-chunk/index.html): Gets a Knowledge Chunk from a Knowledge Source. (326 words)
- [Create a Knowledge Chunk - Cognigy Documentation](/content/docs/api-reference/knowledge-chunks/create-a-knowledge-chunk/index.html): Creates a Knowledge Chunk in a Knowledge Resource. (329 words)
- [Reset a Context - Cognigy Documentation](/content/docs/api-reference/sessions/reset-a-context/index.html): Resets a context in a session. (298 words)
- [Page Not Found](/content/docs/docs/actions/index.html) (43 words)
- [Page Not Found](/content/docs/ai/flow-nodes/logic/if/index.html) (21 words)
- [Get an Extension - Cognigy Documentation](/content/docs/api-reference/extensions/get-an-extension/index.html): Gets an Extension from a Project. (548 words)
- [Get an AI Agent - Cognigy Documentation](/content/docs/api-reference/ai-agents/get-an-ai-agent/index.html): Gets an AI Agent from a Project. Returns the AI Agent configuration, including identity, description, avatar, instructions, speaking style, voice, safety settings, and metadata such as creation and modification timestamps. (288 words)
- [Update an Extension - Cognigy Documentation](/content/docs/api-reference/extensions/update-an-extension/index.html): Updates an existing uploaded Extension in a Project by replacing it with a new version. You can provide the Extension either as a file upload or via a URL. The method creates a Task to process the update, and the response returns the task status and progress so you can track when the replacement is completed. (344 words)
- [Get AI Agents - Cognigy Documentation](/content/docs/api-reference/ai-agents/get-ai-agents/index.html): Gets AI Agents from a Project. By default, returns 25 AI Agents from all Projects the user has access to. Use the limit query parameter to change the default value. Specify the Project ID to get AI Agents from a specific Project. (317 words)
- [Update Extension Settings - Cognigy Documentation](/content/docs/api-reference/extensions/update-extension-settings/index.html): Updates Extension settings, such as enabling or disabling trusted code behavior. (338 words)
- [Get simulation run by ID - Cognigy Documentation](/content/docs/api-reference-simulator/simulation-runs/get-simulation-run-by-id/index.html): Retrieve a specific simulation run by its reference ID. (331 words)
- [Delete an Extension - Cognigy Documentation](/content/docs/api-reference/extensions/delete-an-extension/index.html): Deletes an Extension from a Project. (241 words)
- [Validate Speech Provider - Cognigy Documentation](/content/docs/api-reference/voice-preview/validate-speech-provider/index.html): Validates the credentials of a speech provider connection. (274 words)
- [Update a Knowledge Chunk - Cognigy Documentation](/content/docs/api-reference/knowledge-chunks/update-a-knowledge-chunk/index.html): Updates a Knowledge Chunk in a Knowledge Source. Allows modifying the Chunk's text, data, order, and status. (331 words)
- [Get an Audit Event - Cognigy Documentation](/content/docs/api-reference/audit-events/get-an-audit-event/index.html): Gets an audit event by its ID. (494 words)
- [Page Not Found](/content/docs/docs/think/index.html) (22 words)
- [Page Not Found](/content/docs/docs/once/index.html) (23 words)
- [Page Not Found](/content/docs/docs/lexicon/index.html) (27 words)
- [Get a large language model - Cognigy Documentation](/content/docs/api-reference/large-language-models/get-a-large-language-model/index.html): Gets data about a large language model. (448 words)
- [Get large language models - Cognigy Documentation](/content/docs/api-reference/large-language-models/get-large-language-models/index.html): Gets large language models in a Project. By default, 25 large language models are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (371 words)
- [Get Knowledge Chunks - Cognigy Documentation](/content/docs/api-reference/knowledge-chunks/get-knowledge-chunks/index.html): Gets Knowledge Chunks from a Knowledge Source. By default, 25 Knowledge Chunks are returned. To change this value, use the limit query parameter. (330 words)
- [Get models for a large language model provider - Cognigy Documentation](/content/docs/api-reference/large-language-models/get-models-for-a-large-language-model-provider/index.html): Gets the available models for a large language model provider. Returns an empty array if the provider doesn't support model listing. (304 words)
- [Get a Slot Filler - Cognigy Documentation](/content/docs/api-reference/slot-fillers/get-a-slot-filler/index.html): Gets a Slot Filler from a Flow. (444 words)
- [Create a Slot Filler - Cognigy Documentation](/content/docs/api-reference/slot-fillers/create-a-slot-filler/index.html): Creates a Slot Filler in the Project. (239 words)
- [Update a Connection - Cognigy Documentation](/content/docs/api-reference/connections/update-a-connection/index.html): Updates a Connection in a Project, including type, credential and custom fields. (488 words)
- [Page Not Found](/content/docs/ai/resources/manage/localization/index.html) (24 words)
- [Delete a Connection Field - Cognigy Documentation](/content/docs/api-reference/connections/delete-a-connection-field/index.html): Deletes a Connection field, removing the associated key-value data from a Connection. This method is useful for removing unused or sensitive data from a Connection. (335 words)
- [Get Slot Fillers - Cognigy Documentation](/content/docs/api-reference/slot-fillers/get-slot-fillers/index.html): Gets Slot Fillers from a Flow. By default, 25 Slot Fillers are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (417 words)
- [Get Connections - Cognigy Documentation](/content/docs/api-reference/connections/get-connections/index.html): Gets Connections from a Project. By default, 25 Connections are returned. To change this value, use the limit query parameter. (473 words)
- [Get a Task - Cognigy Documentation](/content/docs/api-reference/tasks/get-a-task/index.html): Gets a task from a Project. (403 words)
- [Get a Connection - Cognigy Documentation](/content/docs/api-reference/connections/get-a-connection/index.html): Gets a Connection from a Project. (314 words)
- [Perform Batch Operations - Cognigy Documentation](/content/docs/api-reference/slot-fillers/perform-batch-operations/index.html): Performs batch operations on Slot Fillers. (369 words)
- [Delete a Slot Filler - Cognigy Documentation](/content/docs/api-reference/slot-fillers/delete-a-slot-filler/index.html): Deletes a Slot Filler from the Flow. (280 words)
- [Create a Connection - Cognigy Documentation](/content/docs/api-reference/connections/create-a-connection/index.html): Creates a Connection in a Project. (382 words)
- [Get the Default Live Agent Inbox - Cognigy Documentation](/content/docs/api-reference/live-agent/get-the-default-live-agent-inbox/index.html): Gets the default Live Agent Inbox from a Project. (337 words)
- [Create a large language model - Cognigy Documentation](/content/docs/api-reference/large-language-models/create-a-large-language-model/index.html): Creates a large language model. The large language model can have the following scopes: - Project (resourceLevel: 'project') - Global (resourceLevel: 'organisation') Depending on the scope, different fields are required or must be excluded: - Project-level resources: projectId is required. - Global resources: isDefault and fallback must be excluded. (4,596 words)
- [Set Up a Live Agent Inbox - Cognigy Documentation](/content/docs/api-reference/live-agent/set-up-a-live-agent-inbox/index.html): Sets up a default Live Agent Inbox for a Project. (252 words)
- [Set Up Live Agent - Cognigy Documentation](/content/docs/api-reference/live-agent/set-up-live-agent/index.html): Sets up Cognigy Live Agent for the organization. (294 words)
- [Update a Live Agent Inbox - Cognigy Documentation](/content/docs/api-reference/live-agent/update-a-live-agent-inbox/index.html): Updates the default Live Agent Inbox assigned to a Project. (285 words)
- [Create a Connection Field - Cognigy Documentation](/content/docs/api-reference/connections/create-a-connection-field/index.html): Creates a Connection field, allowing you to store additional key-value data in a Connection. This method is useful for adding custom settings required by external services or integrations. (228 words)
- [Inject a Context - Cognigy Documentation](/content/docs/api-reference/sessions/inject-a-context/index.html): Injects a context into a session. (252 words)
- [Delete a Connection - Cognigy Documentation](/content/docs/api-reference/connections/delete-a-connection/index.html): Deletes a Connection from a Project. Deleting a Connection stops any dependent features from working. Flows that use the deleted Connection aren't updated automatically and may hang at the affected Node, causing errors. (214 words)
- [Get Voices - Cognigy Documentation](/content/docs/api-reference/voice-preview/get-voices/index.html): Gets available preview voices for the speech provider selected in the Project settings. (531 words)
- [Create an Example Sentence - Cognigy Documentation](/content/docs/api-reference/example-sentences/create-an-example-sentence/index.html): Creates an Example Sentence for an Intent. (439 words)
- [Update an Example Sentence - Cognigy Documentation](/content/docs/api-reference/example-sentences/update-an-example-sentence/index.html): Updates an Example Sentence for an Intent. (345 words)
- [Perform Batch Operations - Cognigy Documentation](/content/docs/api-reference/example-sentences/perform-batch-operations/index.html): Performs batch operations on Sentences in an Intent. (342 words)
- [Delete an Agent Copilot Configuration - Cognigy Documentation](/content/docs/api-reference/agent-copilot-configuration/delete-an-agent-copilot-configuration/index.html): Deletes an Agent Copilot configuration from a Project. If the configuration is still in use in the Copilot section of any Endpoint in this Project, replace the configuration with another one before using this method. (345 words)
- [Upload an Extension - Cognigy Documentation](/content/docs/api-reference/extensions/upload-an-extension/index.html): Upload an Extension to a Project. The Extension can be provided as a file or via a URL. The method creates a Task to process the creation, and the response includes the task status and progress so you can track completion. This upload always creates a new Extension and doesn't replace any existing ones. (400 words)
- [Get Extensions - Cognigy Documentation](/content/docs/api-reference/extensions/get-extensions/index.html): Gets Extensions from a Project. By default, 25 Extensions are returned. To change this value, use the limit query parameter. (292 words)
- [Get User or Organization Info via Webfinger for SSO - Cognigy Documentation](/content/docs/api-reference/webfinger/get-user-or-organization-info-via-webfinger-for-sso.html): Gets data from an Identity Provider (IdP) configuration for SSO authentication based on a user email or organization ID via the WebFinger protocol. (453 words)
- [Delete an Example Sentence - Cognigy Documentation](/content/docs/api-reference/example-sentences/delete-an-example-sentence/index.html): Deletes an Example Sentence from an Intent. (301 words)
- [Get an Example Sentence - Cognigy Documentation](/content/docs/api-reference/example-sentences/get-an-example-sentence/index.html): Gets an Example Sentence from an Intent. (254 words)
- [Get simulation runs by simulation - Cognigy Documentation](/content/docs/api-reference-simulator/simulation-runs/get-simulation-runs-by-simulation/index.html): Retrieve all simulation runs for a specific simulation. (377 words)
- [Page Not Found](/content/docs/ai/agents/build/playbooks/index.html) (25 words)
- [Connecting LiveChat to Cognigy.AI Enterprise Virtual Agents using Endpoint Transformers – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360017273640-connecting-livechat-to-cognigy-ai-enterprise-virtual-agents-using-endpoint-transformers.html): This page describes how to use Cognigy.AI’s Endpoint Transformers to create a seamless human agent- bot handover via LiveChat. ... (1,003 words)
- [Train Intents - Cognigy Documentation](/content/docs/api-reference/intents/train-intents/index.html): Starts a Task to train the Intents of a Flow. (519 words)
- [Perform Batch Operations on Connections - Cognigy Documentation](/content/docs/api-reference/connections/perform-batch-operations-on-connections/index.html): Performs batch operations on Connections. Executes batch create, update, and delete operations, returning the affected Connection IDs. (324 words)
- [Hacking external Content into your Conversational AI – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360017274920-hacking-external-content-into-your-conversational-ai.html): This page describes a new perspective on chatbot tools and how to manipulate their inner workings to fit your specific needs.  Cognigy.AI... (1,018 words)
- [2023 Q1: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/7856134150684-2023-q1-cognigy-ai-tech-update/index.html): This webinar presents the latest developments of Cognigy.AI up to v4.45. Our experts will showcase the new product capabilities and how... (223 words)
- [2023 Q2: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/8904756763676-2023-q2-cognigy-ai-tech-update/index.html): This webinar presents the latest development of Cognigy.AI up to v4.51  In this edition, join our product experts to delve into the... (199 words)
- [2023 Q3: Cognigy Knowledge AI – Cognigy.AI Help Center](/content/support/hc/en-us/articles/10270437684636-2023-q3-cognigy-knowledge-ai/index.html): This webinar introduces Cognigy Knowledge AI, an LLM-powered solution for enterprise search and generative question answering. With... (171 words)
- [2020: Introducing Cognigy.AI v4 – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4410169315986-2020-introducing-cognigy-ai-v4/index.html): This webinar introduces Cognigy.AI v4, which comes with a slew of strong capabilities that enables both technical and non-technical users... (194 words)
- [2022 Q1: Highlights & New Features – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4483077512348-2022-q1-highlights-new-features/index.html): This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvements that were rolled out... (200 words)
- [2023 Q4: Agent Copilot – Cognigy.AI Help Center](/content/support/hc/en-us/articles/11763500114716-2023-q4-agent-copilot/index.html): Introducing Cognigy Agent Copilot - a dynamic AI-driven workspace that empowers your service agents to deliver exceptional customer... (144 words)
- [2024 Q1: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/13380223070748-2024-q1-cognigy-ai-tech-update/index.html): This webinar presents the latest Cognigy.AI developments until v4.72. Explore everything from hyper-realistic voice interactions and the... (177 words)
- [2023 Q3: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/10432246595228-2023-q3-cognigy-ai-tech-update/index.html): This webinar presents the latest Cognigy.AI developments up to v4.59. Join us for a hands-on session on designing multimodal customer... (208 words)
- [2024 Q2: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/14720321552668-2024-q2-cognigy-ai-tech-update/index.html): This webinar presents the latest Cognigy.AI developments until v4.79. Explore everything from native multimodal UX in Cognigy Webchat and... (196 words)
- [2021 Q3: Inbuilt Machine Translation – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4410170556818-2021-q3-inbuilt-machine-translation/index.html): This webinar introduces Cognigy's Inbuilt Machine Translation, it is a powerful technology that helps bot designers speed up their... (102 words)
- [2021 Q3: Cognigy Insights – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4410170302866-2021-q3-cognigy-insights/index.html): This webinar introduces Cognigy Insights, it is a fully integrated Conversational AI Analytics Suite that enables bot-designers to... (144 words)
- [2023 Q4: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/11763779665564-2023-q4-cognigy-ai-tech-update/index.html): This webinar presents the latest Cognigy.AI developments until v4.66. Discover how you can design sophisticated, context-sensitive... (181 words)
- [Process data in the Flow and build custom logic using the API – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360014975720-process-data-in-the-flow-and-build-custom-logic-using-the-api.html): Use CognigyScript and work with Code Nodes to enhance your Virtual Agent CognigyScript is a superset of JavaScript which gives you access... (561 words)
- [Capture your Virtual Agent in a Snapshot – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360014975760-capture-your-virtual-agent-in-a-snapshot.html): Use Snapshots to create a self-contained deployment package of your Virtual Agent. A Snapshot preserves all resources (e.g. Flows,... (581 words)
- [Page Not Found](/content/docs/live-agent/assistants/ai-copilot-bot/index.html) (27 words)
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- [Upload Intents - Cognigy Documentation](/content/docs/api-reference/intents/upload-intents/index.html): Uploads Intents and creates a Task to import the Intents. The supported file format is CSV. (464 words)
- [Fetch data from an external API and work with it – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360015006459-fetch-data-from-an-external-api-and-work-with-it.html): Send HTTP requests and store data in the Context object Many use cases require fetching data from an external API. An HTTP request is an... (401 words)
- [support/hc/en-us/article_attachments/4608873916828/index.html](/content/support/hc/en-us/article_attachments/4608873916828/index.html) (269 words)
- [Let your Virtual Agent respond to Keyphrases – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360014735200-let-your-virtual-agent-respond-to-keyphrases.html): Use the Lexicon in your Flow to streamline the conversation! Combining Intent recognition with a Lexicon allows users to use a variety of... (461 words)
- [Make your Virtual Agent act based on user Intent – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360014735020-make-your-virtual-agent-act-based-on-user-intent.html): Let your Virtual Agent make a decision!  You can use Intents to navigate the conversation through the Flow. Lookup Nodes are... (353 words)
- [Page Not Found](/content/docs/ai/flow-nodes/generic-voice-nodes/mute-speech-input/index.html) (25 words)
- [support/hc/en-us/article_attachments/4609379166876/index.html](/content/support/hc/en-us/article_attachments/4609379166876/index.html) (209 words)
- [Match User Expressions with a Lexicon – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360014776979-match-user-expressions-with-a-lexicon/index.html): Let your Virtual Agent listen to particular terms to improve its Intent recognition. A Lexicon enables the Virtual Agent to recognize a... (338 words)
- [Localize an Intent - Cognigy Documentation](/content/docs/api-reference/intents/localize-an-intent/index.html): Adds a localized version of an Intent in a Flow. You can specify the target Locale, optionally inherit content from another Locale, and provide translation settings to adapt the Intent for different languages or regions. (385 words)
- [Delete a Playbook Run - Cognigy Documentation](/content/docs/api-reference/playbooks/delete-a-playbook-run/index.html): Deletes a Playbook run from a Project. (403 words)
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- [Update an Intent - Cognigy Documentation](/content/docs/api-reference/intents/update-an-intent/index.html): Update an Intent in a Flow. Allows modifying of an Intent's name, description, rules, tags, and status. You can also enable or disable the Intent, mark it as a reject Intent, adjust child/parent intent relationships, and override default reply settings. (292 words)
- [support/hc/en-us/article_attachments/4608886928028/index.html](/content/support/hc/en-us/article_attachments/4608886928028/index.html) (100 words)
- [support/hc/en-us/article_attachments/4608880937244/index.html](/content/support/hc/en-us/article_attachments/4608880937244/index.html) (93 words)
- [Update a Playbook - Cognigy Documentation](/content/docs/api-reference/playbooks/update-a-playbook/index.html): Updates Playbook data in a Project. (435 words)
- [Update a Slot Filler - Cognigy Documentation](/content/docs/api-reference/slot-fillers/update-a-slot-filler/index.html): Updates a Slot Filler from a Flow. (329 words)
- [Create an Assertion - Cognigy Documentation](/content/docs/api-reference/playbooks/create-an-assertion/index.html): Creates an assertion for a Playbook step. (431 words)
- [Get an Intent - Cognigy Documentation](/content/docs/api-reference/intents/get-an-intent/index.html): Gets an Intent from a Flow. (396 words)
- [Delete Intent Localization - Cognigy Documentation](/content/docs/api-reference/intents/delete-intent-localization/index.html): Deletes a localization from an Intent. Use this method to delete translations or Locale-specific data associated with the Intent. (461 words)
- [Update a Playbook Step - Cognigy Documentation](/content/docs/api-reference/playbooks/update-a-playbook-step/index.html): Updates a step in a Playbook. (385 words)
- [Update a Playbook Step Assertion - Cognigy Documentation](/content/docs/api-reference/playbooks/update-a-playbook-step-assertion/index.html): Updates an assertion from a Playbook step. (354 words)
- [Get Tasks - Cognigy Documentation](/content/docs/api-reference/tasks/get-tasks/index.html): Gets tasks from a Project. By default, 25 tasks are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (356 words)
- [Delete an Intent - Cognigy Documentation](/content/docs/api-reference/intents/delete-an-intent/index.html): Deletes an Intent from a Flow. (311 words)
- [Get Playbooks - Cognigy Documentation](/content/docs/api-reference/playbooks/get-playbooks/index.html): Gets Playbooks in a Project. By default, 25 Playbooks are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (462 words)
- [Create a Playbook - Cognigy Documentation](/content/docs/api-reference/playbooks/create-a-playbook/index.html): Creates a Playbook in a Project. (372 words)
- [products/overview/index.html](/content/products/overview/index.html) (43 words)
- [Create a Playbook Step - Cognigy Documentation](/content/docs/api-reference/playbooks/create-a-playbook-step/index.html): Creates a step in a Playbook. (322 words)
- [Delete a Playbook Step Assertion - Cognigy Documentation](/content/docs/api-reference/playbooks/delete-a-playbook-step-assertion/index.html): Deletes an assertion from a Playbook step. (345 words)
- [Create an Intent - Cognigy Documentation](/content/docs/api-reference/intents/create-an-intent/index.html): Creates an Intent in a Flow. (214 words)
- [Get Connection Schemas - Cognigy Documentation](/content/docs/api-reference/connections/get-connection-schemas/index.html): Gets Connection schemas from a Project. This method helps understand the structure and fields for creating or validating Connections. By default, 25 schemas are returned. Use the limit query parameter to change this value. (563 words)
- [Test large language model connection - Cognigy Documentation](/content/docs/api-reference/large-language-models/test-large-language-model-connection/index.html): Tests the connection to the large language model provider by validating the credentials. (392 words)
- [Delete a Playbook Step - Cognigy Documentation](/content/docs/api-reference/playbooks/delete-a-playbook-step/index.html): Deletes a step from a Playbook. (376 words)
- [Delete a Locale - Cognigy Documentation](/content/docs/api-reference/locales/delete-a-locale/index.html): Deletes a non-primary Locale in a Project. (305 words)
- [Get Locales - Cognigy Documentation](/content/docs/api-reference/locales/get-locales/index.html): Gets Locales in a Project. By default, 25 Locales are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (425 words)
- [Delete a Playbook - Cognigy Documentation](/content/docs/api-reference/playbooks/delete-a-playbook/index.html): Deletes a Playbook from a Project. (287 words)
- [Schedule a Playbook Run - Cognigy Documentation](/content/docs/api-reference/playbooks/schedule-a-playbook-run/index.html): Schedules a Playbook run. (286 words)
- [Get a Playbook - Cognigy Documentation](/content/docs/api-reference/playbooks/get-a-playbook/index.html): Gets data about a Playbook. (317 words)
- [Search Resources - Cognigy Documentation](/content/docs/api-reference/search/search-resources/index.html): Searches resources across the organization and list the first 25 results by default. This endpoint searches only for Extensions, Projects, Lexicons, Endpoints, Flows, Functions, Playbooks, NLU Connectors, Snapshots, and Simulations. To change the default number of listed results, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (271 words)
- [Perform Batch Operations - Cognigy Documentation](/content/docs/api-reference/playbooks/perform-batch-operations/index.html): Performs batch operations on Playbooks. (325 words)
- [List Playbook Runs - Cognigy Documentation](/content/docs/api-reference/playbooks/list-playbook-runs/index.html): Lists runs from a Playbook. (404 words)
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- [Retrieve a Playbook Run - Cognigy Documentation](/content/docs/api-reference/playbooks/retrieve-a-playbook-run/index.html): Retrieves data about a Playbook run. (225 words)
- [Create a Locale - Cognigy Documentation](/content/docs/api-reference/locales/create-a-locale/index.html): Creates a Locale in a Project. (235 words)
- [Get the Live Agent Account - Cognigy Documentation](/content/docs/api-reference/live-agent/get-the-live-agent-account/index.html): Gets the Live Agent Account for the organization. (279 words)
- [Cancel a Task - Cognigy Documentation](/content/docs/api-reference/tasks/cancel-a-task/index.html): Cancels a task in a Project. (320 words)
- [Earlier Versions - Cognigy Documentation](/content/docs/release-notes/earlier-versions/overview/index.html) (43 words)
- [Storage - Cognigy Documentation](/content/docs/live-agent/installation/helm-values/storage/index.html): Configure Live Agent storage backends including NFS server, AWS S3, Microsoft Azure, and Google Cloud for managing conversation attachments. (422 words)
- [2024 Q3: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/16094461309340-2024-q3-cognigy-ai-tech-update/index.html): This webinar presents the latest Cognigy.AI developments until v4.85     In this edition, join us in exploring numerous enhancements... (172 words)
- [2024 Q4: Agentic AI – Cognigy.AI Help Center](/content/support/hc/en-us/articles/17529270700444-2024-q4-agentic-ai/index.html): Introducing Agentic AI - a new generation of AI Agents can think, adapt, and collaborate with other AI and human agents seamlessly,... (184 words)
- [2025 Q1: Cognigy.AI Tech Update – Cognigy.AI Help Center](/content/support/hc/en-us/articles/19381337570076-2025-q1-cognigy-ai-tech-update/index.html): Join us to explore our latest highlights from the new Webchat UX and enhanced Agent Creation to advanced BYOLLM and multi-contact center... (149 words)
- [Redis - Cognigy Documentation](/content/docs/live-agent/installation/helm-values/redis/index.html): Configure Redis Helm values for Live Agent with options for in-cluster or external Redis, managed solutions, and compatible versions between 5 and 7. (241 words)
- [Database - Cognigy Documentation](/content/docs/live-agent/installation/helm-values/database/index.html): Configure PostgreSQL Helm chart values for Live Agent, covering in-cluster and external database setup, and managed solutions. (210 words)
- [Input and Output - Cognigy Documentation](/content/docs/ai/for-developers/function-reference/input-and-output/overview/index.html) (96 words)
- [Context Object - Cognigy Documentation](/content/docs/ai/for-developers/function-reference/context-object/overview/index.html) (126 words)
- [Contact Profiles - Cognigy Documentation](/content/docs/ai/for-developers/function-reference/contact-profiles/overview/index.html) (121 words)
- [Microsoft Teams: Create a Teams App For Additional Functionality – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4407005594770-microsoft-teams-create-a-teams-app-for-additional-functionality.html): Let's assume you have already connected a Cognigy virtual agent to Microsoft Azure and want it make it available within your... (838 words)
- [Page Not Found](/content/docs/docs/intents/index.html) (30 words)
- [Set Up a Voice Gateway Account - Cognigy Documentation](/content/docs/api-reference/voice-gateway/set-up-a-voice-gateway-account/index.html): Sets up a Voice Gateway account for the organization. (315 words)
- [Get a Sentence - Cognigy Documentation](/content/docs/api-reference/yesno-intents/get-a-sentence/index.html): Gets a Sentence from a Yes/No Intent. (353 words)
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- [Create an Agent Copilot Configuration - Cognigy Documentation](/content/docs/api-reference/agent-copilot-configuration/create-an-agent-copilot-configuration/index.html): Creates an Agent Copilot configuration in a Project. The Agent Copilot configuration defines the grid layout, which serves as the structure for your AI Copilot Workspace. After creation, select the configuration in the Cognigy.AI Endpoint under the Copilot section. (213 words)
- [Tyntec: Connecting to WhatsApp – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360016715840/index.html): This tutorial explains how to connect a virtual agent to WhatsApp using Tyntec.  This article was originally posted on medium. All... (341 words)
- [Page Not Found](/content/docs/docs/input-transformer/index.html) (23 words)
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- [Delete a Sentence - Cognigy Documentation](/content/docs/api-reference/yesno-intents/delete-a-sentence/index.html): Deletes a Sentence from a Yes/No Intent. (410 words)
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- [Generate Example Sentences - Cognigy Documentation](/content/docs/api-reference/example-sentences/generate-example-sentences/index.html): Generates Example Sentences for an Intent using generative AI. (344 words)
- [Get Example Sentences - Cognigy Documentation](/content/docs/api-reference/example-sentences/get-example-sentences/index.html): Gets Example Sentences from an Intent. By default, 25 Example Sentences are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (516 words)
- [Get Sentences - Cognigy Documentation](/content/docs/api-reference/yesno-intents/get-sentences/index.html): Gets sentences from a Yes/No Intent. By default, 25 sentences are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (621 words)
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- [Update a Sentence - Cognigy Documentation](/content/docs/api-reference/yesno-intents/update-a-sentence/index.html): Updates a Sentence in a Yes/No Intent. (316 words)
- [Get File Metadata - Cognigy Documentation](/content/docs/api-reference/files/get-file-metadata/index.html): Gets file metadata without the binary content. (333 words)
- [Train Yes/No Intents - Cognigy Documentation](/content/docs/api-reference/yesno-intents/train-yesno-intents/index.html): Creates a task to train the Yes/No Intents of a Locale. (264 words)
- [Delete a Yes/No Intent - Cognigy Documentation](/content/docs/api-reference/yesno-intents/delete-a-yesno-intent/index.html): Deletes a Yes/No Intent. Once deleted, you can't recreate the Yes/No Intent. You need a new Locale to have Yes/No Intents. (228 words)
- [Create a Sentence - Cognigy Documentation](/content/docs/api-reference/yesno-intents/create-a-sentence/index.html): Creates a Sentence for a Yes/No Intent. (298 words)
- [Get Yes/No Intents - Cognigy Documentation](/content/docs/api-reference/yesno-intents/get-yesno-intents/index.html): Gets the Yes/No Intents of a Locale. (262 words)
- [Page Not Found](/content/docs/docs/output-transformer/index.html) (23 words)
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- [Create a scheduler for a simulation - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/create-a-scheduler-for-a-simulation/index.html): Create a scheduler associated with a scenario to run simulations automatically. (637 words)
- [Update scenario - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/update-scenario/index.html): Update an existing scenario with new configuration. (540 words)
- [Delete a Lexicon - Cognigy Documentation](/content/docs/api-reference/lexicons/delete-a-lexicon/index.html): Deletes a Lexicon from a Project. (252 words)
- [Page Not Found](/content/docs/ai/empower/nlu/intents/ml-intents/index.html) (23 words)
- [Update a Lexicon - Cognigy Documentation](/content/docs/api-reference/lexicons/update-a-lexicon/index.html): Updates a Lexicon in a Project. (256 words)
- [Get a Lexicon - Cognigy Documentation](/content/docs/api-reference/lexicons/get-a-lexicon/index.html): Gets a Lexicon from a Project. (324 words)
- [Update a scheduler by reference - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/update-a-scheduler-by-reference/index.html): Update fields of an existing scheduler configuration by its reference. (400 words)
- [Get simulations by scenarios - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/get-simulations-by-scenarios/index.html): Retrieve all simulations for a specific scenario. (372 words)
- [Get Binary Data of a File - Cognigy Documentation](/content/docs/api-reference/files/get-binary-data-of-a-file/index.html): Gets the binary data of a file object using its file token. (344 words)
- [Create scenario - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/create-scenario/index.html): Create a scenario with the provided configuration. (463 words)
- [connecting - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/connecting/index.html) (59 words)
- [Page Not Found](/content/docs/docs/activate-profile/index.html) (23 words)
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- [connected - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/connected/index.html) (55 words)
- [unregistered - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/unregistered/index.html) (25 words)
- [Run scenario - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/run-scenario/index.html): Run multiple executions of a scenario. (397 words)
- [Get scheduler configuration for a simulation - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/get-scheduler-configuration-for-a-simulation/index.html): Retrieve the scheduler configuration associated with a specific simulation. (319 words)
- [Get simulation by ID - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/get-simulation-by-id/index.html): Retrieve a specific simulation by its reference ID. (304 words)
- [WhatsApp Endpoint: Get a Permanent Access Token – Cognigy.AI Help Center](/content/support/hc/en-us/articles/5326310754332-whatsapp-endpoint-get-a-permanent-access-token.html): See the updated insctruction at cognigyai.docs.com (109 words)
- [Get all simulations - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/get-all-simulations/index.html): Retrieve a paginated list of all simulations. (423 words)
- [Functions – Cognigy.AI Help Center](/content/support/hc/en-us/sections/360005940259-functions/index.html): Use Functions in order to poll third-party APIs and inject information into a conversation. (30 words)
- [WhatsApp Endpoint: Deploy Native Endpoint – Cognigy.AI Help Center](/content/support/hc/en-us/articles/5326220817948-whatsapp-endpoint-deploy-native-endpoint.html): See the updated instructions at docs.cognigy.com. (108 words)
- [Page Not Found](/content/docs/docs/update-profile/index.html) (25 words)
- [Agent Copilot – Cognigy.AI Help Center](/content/support/hc/en-us/sections/8728374594972-agent-copilot/index.html): Agent Copilot articles (20 words)
- [Get scenario by ID - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/get-scenario-by-id/index.html): Retrieve a specific scenario by its reference ID. (303 words)
- [Stop simulation - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/stop-simulation/index.html): Stop a running simulation and all its active runs. (266 words)
- [Delete scenario - Cognigy Documentation](/content/docs/api-reference-simulator/simulations/delete-scenario/index.html): Delete a scenario and all its associated data. (234 words)
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- [support/hc/article_attachments/17359147198492/index.html](/content/support/hc/article_attachments/17359147198492/index.html) (195 words)
- [Create an Organization - Cognigy Documentation](/content/docs/api-reference/management-ui/create-an-organization/index.html): Creates an organization in Management UI. (5,385 words)
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- [Get Keyphrases from a Lexicon Entry - Cognigy Documentation](/content/docs/api-reference/lexicons/get-keyphrases-from-a-lexicon-entry/index.html): Gets Keyphrases from a Lexicon entry. By default, 25 Keyphrases are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (353 words)
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- [Delete a Lexicon Slot - Cognigy Documentation](/content/docs/api-reference/lexicons/delete-a-lexicon-slot/index.html): Deletes a Lexicon Slot from a Lexicon entry. (246 words)
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- [Get Tokens - Cognigy Documentation](/content/docs/api-reference/tokens/get-tokens/index.html): Gets custom Tokens in a Project. By default, 25 Tokens are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. Default Tokens aren't included in the results. (404 words)
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- [Create a Node - Cognigy Documentation](/content/docs/api-reference/nodes/create-a-node/index.html): Creates a new Node in a Flow. (351 words)
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- [Conversational Memory, and why it matters.](/content/news/conversational-memory-and-why-it-matters/index.html): Conversational Memory, and why it matters. (874 words)
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- [Cognigy Academy](/content/academy/collections/masterycollection/index.html) (49 words)
- [Cognigy Academy](/content/academy/collections/courses/index.html) (46 words)
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- [Developing a Conversational AI Road Map](/content/news/developing-conversational-ai-road-map/index.html): There is no right or wrong approach to designing a road map for conversational automation, but we have some tips to help you find your way. (217 words)
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- [Cognigy Academy](/content/academy/users/password/new/index.html) (18 words)
- [Get Voice Gateway Account - Cognigy Documentation](/content/docs/api-reference/voice-gateway/get-voice-gateway-account/index.html): Gets information from the Voice Gateway account. (532 words)
- [Create an API Key - Cognigy Documentation](/content/docs/api-reference/users-21/create-an-api-key/index.html): Creates an API key for the current user. (257 words)
- [Get API Keys of the Current User - Cognigy Documentation](/content/docs/api-reference/users-21/get-api-keys-of-the-current-user/index.html): Gets API keys of the current user. By default, 25 API keys are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (186 words)
- [Reset Failed Login Attempts - Cognigy Documentation](/content/docs/api-reference/users/reset-failed-login-attempts/index.html): Resets the failed login attempts for a user. Requires the 'admin' role. (274 words)
- [Get Pinned Resources - Cognigy Documentation](/content/docs/api-reference/users/get-pinned-resources/index.html): Gets pinned Cognigy.AI resources by resource type. (536 words)
- [Delete an API Key - Cognigy Documentation](/content/docs/api-reference/users/delete-an-api-key/index.html): Deletes an API key for the current user. (281 words)
- [Validate a Password Reset Token - Cognigy Documentation](/content/docs/api-reference/users/validate-a-password-reset-token/index.html): Checks if the user password reset token is valid. (366 words)
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- [Request a Password Reset - Cognigy Documentation](/content/docs/api-reference/users/request-a-password-reset/index.html): Requests a password reset email. (364 words)
- [Reset a User Password - Cognigy Documentation](/content/docs/api-reference/users/reset-a-user-password/index.html): Resets a user's password using a provided token. (387 words)
- [Pin or Unpin Resources - Cognigy Documentation](/content/docs/api-reference/users/pin-or-unpin-resources/index.html): Pins or unpins Cognigy.AI resources, such as Projects, to organize them based on your preferences. (336 words)
- [Get API Keys of the Current User - Cognigy Documentation](/content/docs/api-reference/users/get-api-keys-of-the-current-user/index.html): Gets API keys of the current user. By default, 25 API keys are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (301 words)
- [Assign a Project Role - Cognigy Documentation](/content/docs/api-reference/users/assign-a-project-role/index.html): Assigns a project role to a user. (417 words)
- [Update Own User - Cognigy Documentation](/content/docs/api-reference/users/update-own-user/index.html): Updates the profile of the current user. (354 words)
- [Assign a Project to a User - Cognigy Documentation](/content/docs/api-reference/users/assign-a-project-to-a-user/index.html): Gives a user access to a Project. (330 words)
- [Accept the Terms of Service - Cognigy Documentation](/content/docs/api-reference/users/accept-the-terms-of-service/index.html): Accepts the terms of service. (280 words)
- [Remove a Project Member - Cognigy Documentation](/content/docs/api-reference/users/remove-a-project-member/index.html): Removes a user from a Project. (326 words)
- [Gets the Current User's Profile - Cognigy Documentation](/content/docs/api-reference/users/gets-the-current-users-profile/index.html): Gets the current user's profile information. (247 words)
- [Change a User Password - Cognigy Documentation](/content/docs/api-reference/users/change-a-user-password/index.html): Changes the password of a user. (293 words)
- [Get Login Attempts of the Current User - Cognigy Documentation](/content/docs/api-reference/users/get-login-attempts-of-the-current-user/index.html): Gets login attempts for the current user. By default, 25 login attempts are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (324 words)
- [Get the Last Login Attempt - Cognigy Documentation](/content/docs/api-reference/users/get-the-last-login-attempt/index.html): Gets the current user's last login attempt. (258 words)
- [Create a User - Cognigy Documentation](/content/docs/api-reference/users/create-a-user/index.html): Creates a user in the installation. (385 words)
- [Update a User Profile - Cognigy Documentation](/content/docs/api-reference/users/update-a-user-profile/index.html): Updates information of a user profile. (287 words)
- [Log Out a User - Cognigy Documentation](/content/docs/api-reference/users/log-out-a-user/index.html): Logs out a user and removes the access/refresh token pair. (296 words)
- [Get a User - Cognigy Documentation](/content/docs/api-reference/users/get-a-user/index.html): Gets all the information from a user. (379 words)
- [Unassign a Global Role - Cognigy Documentation](/content/docs/api-reference/users/unassign-a-global-role/index.html): Unassigns a global role from a user. (258 words)
- [Create an API Key - Cognigy Documentation](/content/docs/api-reference/users/create-an-api-key/index.html): Creates an API key for the current user. (220 words)
- [Delete a User - Cognigy Documentation](/content/docs/api-reference/users/delete-a-user/index.html): Deletes a user from the system completely. (338 words)
- [Get a Project Member - Cognigy Documentation](/content/docs/api-reference/users/get-a-project-member/index.html): Gets all information about a member of a Project. (316 words)
- [Update an Agent Copilot Configuration - Cognigy Documentation](/content/docs/api-reference/agent-copilot-configurations/update-an-agent-copilot-configuration/index.html): Updates an existing Agent Copilot configuration in a Project. Allows modifying the grid layout, tiles, or metadata of a configuration. You must provide the relevant project ID and the configuration ID to apply changes. (351 words)
- [Get System Maintenance Messages - Cognigy Documentation](/content/docs/api-reference/administration/get-system-maintenance-messages/index.html): Gets system-wide maintenance messages that are preconfigured in the Management UI, including their display timing and visibility settings. (275 words)
- [Unassign a Project Role - Cognigy Documentation](/content/docs/api-reference/users/unassign-a-project-role/index.html): Unassigns a Project role from a Project member. (268 words)
- [Unassign a Project from a User - Cognigy Documentation](/content/docs/api-reference/users/unassign-a-project-from-a-user/index.html): Removes the access to a Project from a user. (153 words)
- [Delete Own User - Cognigy Documentation](/content/docs/api-reference/users/delete-own-user/index.html): Deletes the current user from the installation. (258 words)
- [Get Current User's ACL - Cognigy Documentation](/content/docs/api-reference/users/get-current-users-acl/index.html): Gets the access control list (ACL) information for the current user's profile. (174 words)
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- [Update a Project Member - Cognigy Documentation](/content/docs/api-reference/users/update-a-project-member/index.html): Updates information of a Project member. (222 words)
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- [Update a Yes/No Intent - Cognigy Documentation](/content/docs/api-reference/yesno-intents/update-a-yesno-intent/index.html): Updates a Yes/No Intent of a Locale. (333 words)
- [Execution Finished Transformer - Cognigy Documentation](/content/docs/ai/for-developers/transformers/execution-finished-transformer/index.html) (641 words)
- [Grid Example: Real-Time Translation - Cognigy Documentation](/content/docs/agent-copilot/configure/examples/real-time-translation/index.html): Configure Agent Copilot for real-time translation in voice-to-chat conversations with multilingual support. (1,066 words)
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- [Notify Transformer - Cognigy Documentation](/content/docs/ai/for-developers/transformers/notify-transformer/index.html) (726 words)
- [How to embed a Cognigy.AI webchat in Sharepoint – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4409844727826-how-to-embed-a-cognigy-ai-webchat-in-sharepoint.html): Sharepoint is a widely used and highly customizable platform that can be further enhanced with its growing array of built in widgets. One... (741 words)
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- [Get an Endpoint - Cognigy Documentation](/content/docs/api-reference/endpoints/get-an-endpoint/index.html): Gets an Endpoint from a Project. (603 words)
- [Get Endpoints - Cognigy Documentation](/content/docs/api-reference/endpoints/get-endpoints/index.html): Gets Endpoints from a Project. By default, 25 Endpoints are returned. To change this value, use the limit query parameter. (642 words)
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- [Tyntec: Deploying a WhatsApp Endpoint – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360016717640/index.html): All articles on WhatsApp  WhatsApp: Intro WhatsApp: Deploy an Endpoint    A user study found out that 9 of 10 participants use WhatsApp... (705 words)
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- [Company Licence Information for Cognigy Products – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414380277138-company-licence-information-for-cognigy-products.html): Challenge   Finding out the validity status of my company’s Cognigy license.   Solution   Currently, there is no way to get information... (190 words)
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- [Multilingual Cognigy NLU – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4415095511314-multilingual-cognigy-nlu/index.html): Challenge   I would like to use one setup language, for all possible multilingual user inputs.   Solution   “Universal Language” is our... (223 words)
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- [Cognigy Transcripts, OData and Analytics Capabilities – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414380311826-cognigy-transcripts-odata-and-analytics-capabilities.html): Challenge   There is a need to collect transcripts of the bot conversations, as well as some analytics about the company’s bot.  ... (216 words)
- [View Google Drive Recource Links in Cognigy – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4415079428626-view-google-drive-recource-links-in-cognigy.html): Challenge   When I copy a link to an image or video from my Google Drive, the resource does not show up in my Cognigy Agent “Say” Nodes... (223 words)
- [RegEx Patterns in Cognigy Nodes – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414380341522-regex-patterns-in-cognigy-nodes/index.html): Challenge   I am not able to make my RegEx pattern to work within the Cognigy Nodes    Solution   Cognigy v4 requires any RegEx pattern... (150 words)
- [Switching between Agents – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414371938450-switching-between-agents/index.html): Challenge   Within the Flow I would like to start a conversation with another one of my agents/bots by using “Go To” or “Execute Flow”... (132 words)
- [Usage of Cookies in Cognigy's Webchat – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360021458680-usage-of-cookies-in-cognigy-s-webchat/index.html): This article provides comprehensive answers to all questions related to Cognigy.AI's usage of cookies in the Webchat. Do you use Cookies... (465 words)
- [Adding Custom Authentication to a REST Endpoint – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360021102799-adding-custom-authentication-to-a-rest-endpoint.html): Challenge You want to restrict access to a REST endpoint so that only authorized requests will be answered by the flow. Solution You can... (259 words)
- [Languages supported by Voice Gateway – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414362858130-languages-supported-by-voice-gateway/index.html): Challenge   Finding out if Cognigy Voice Gateway supports the language I would like to build my project in.   Solution   Cognigy Voice... (139 words)
- [Train Yes/No Intents for All Locales - Cognigy Documentation](/content/docs/api-reference/yesno-intents/train-yesno-intents-for-all-locales/index.html): Creates tasks to train the Yes/No Intents for all Locales in a Project. (320 words)
- [Exchanging Data with Mongo DB Server – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360020740300-exchanging-data-with-mongo-db-server/index.html): Challenge You want to read data from or write data to a NoSQL Mongo DB database table. Solution Create a Database Connection In order to... (189 words)
- [Create a custom Toggle Button – Cognigy.AI Help Center](/content/support/hc/en-us/articles/5286356460188-create-a-custom-toggle-button/index.html): By default, the Cognigy Webchat is opened and closed with the so-called "Toggle Button"  whose design can optionally be... (483 words)
- [How to customize a virtual agent for multiple brands – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360020995660-how-to-customize-a-virtual-agent-for-multiple-brands.html): Challenge How can I customize the output of my Cognigy chatbot to power multiple websites with unique branding, but share same flows and... (385 words)
- [Page Not Found](/content/docs/docs/switch-flow/index.html) (22 words)
- [Skipping Parts of the Flow in the Secondary Locale without a Fallback – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414380144018-skipping-parts-of-the-flow-in-the-secondary-locale-without-a-fallback.html): Challenge   There is a need to skip parts of the Flow that are not relevant for a specific Locale, and not have a primary Locale fallback... (282 words)
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- [Multiple Intents found: Send dynamic quick replies based on the list of understood intents – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4409295781138-multiple-intents-found-send-dynamic-quick-replies-based-on-the-list-of-understood-intents.html): The more intents a Flow contains, the more likely multiple topics could be meant by the user. In order to prevent misunderstandings and... (282 words)
- [Increasing the Number of Snapshots Limit – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4415095476370-increasing-the-number-of-snapshots-limit.html): Challenge   I am not able to create more Snapshots, but I do not want to delete the current Snapshots.   Solution   The default limit of... (172 words)
- [Embedding a Video or Image via Iframe – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414352901906-embedding-a-video-or-image-via-iframe.html): Challenge   Embedding a video or an image with Iframe.  Solution   Here is an example of how to embed a video stored on your Youtube. The... (171 words)
- [Size Limitation for Snapshots – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4414358605074-size-limitation-for-snapshots/index.html): Challenge   I am unable to upload a large Snapshot of my project.   Solution   The standard and default limit for the snapshot upload... (119 words)
- [Get the user's browser language – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360022044759-get-the-user-s-browser-language/index.html): Providing a multi-lingual experience in conversational AI projects is a very common use case nowadays. However, there are various... (454 words)
- [Types - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/types/index.html): Reference for TypeScript types and interfaces in the Cognigy Click To Call SDK. (624 words)
- [Display a welcome message above the Start Button – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4408792943378-display-a-welcome-message-above-the-start-button.html): In order to display a disclaimer on the Webchat, next to the Teaser Message, a custom content could be displayed above the Start button: ... (472 words)
- [List Endpoint API Keys - Cognigy Documentation](/content/docs/api-reference/endpoints/list-endpoint-api-keys/index.html): Lists all API keys configured on the given Webhook/Generic Endpoint. The response never contains the SHA-256 hash or the plaintext key — only the masked preview, name, id, and creation timestamp. (329 words)
- [Expire sessions after n hours in Webchats with persistent history – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4421763771804-expire-sessions-after-n-hours-in-webchats-with-persistent-history.html): If the Webchat conversation should be persistent across page navigations or page reloads, one can implement the Persistent History... (284 words)
- [Create an Endpoint API Key - Cognigy Documentation](/content/docs/api-reference/endpoints/create-an-endpoint-api-key/index.html): Generates a new API key for the given Webhook/Generic Endpoint. Returns the plaintext key in the response body exactly once — the server stores only the SHA-256 hash and a masked preview, and the plaintext is never retrievable again. (300 words)
- [xApps – Cognigy.AI Help Center](/content/support/hc/en-us/sections/8866517861788-xapps/index.html): xApp tutorials (14 words)
- [Automatically reprompt caller after a period of inactivity – Cognigy.AI Help Center](/content/support/hc/en-us/articles/4403348681106-automatically-reprompt-caller-after-a-period-of-inactivity.html): Challenge You want to automatically output a message to a caller after the caller has not triggered an input (=said anything) for a... (268 words)
- [Helpful (CSS) Style Examples – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360022110539-helpful-css-style-examples/index.html): You have built a great virtual agent and want to embed it on your website. This set of examples should help to adjust the default design... (235 words)
- [Send a Message as an AI Agent Output - Cognigy Documentation](/content/docs/api-reference/endpoints/send-a-message-as-an-ai-agent-output/index.html): Sends a message as an AI Agent Output. It bypasses the Flow's input processing and delivers a message to the user. For example, sending Your order 12345 has shipped as a status update. (388 words)
- [Revoke an Endpoint API Key - Cognigy Documentation](/content/docs/api-reference/endpoints/revoke-an-endpoint-api-key/index.html): Permanently revokes the given API key by hard-deleting it. Any client still using the revoked key will start failing immediately on the next inbound webhook request (subject to cache propagation). (282 words)
- [How to make a button appear in certain conditions – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360020442040-how-to-make-a-button-appear-in-certain-conditions.html): Challenge Is there any way to make a button visible in a question node, if a condition is met/not met?  Solution It is possible to make a... (199 words)
- [Perform Batch Operations on Endpoints - Cognigy Documentation](/content/docs/api-reference/endpoints/perform-batch-operations-on-endpoints/index.html): Performs batch operations on Endpoints in a Project. Use this method to create, update, or delete multiple Endpoints in a request by specifying the operation type (create, update, or delete) for each item in the operations array. (257 words)
- [Get a Function - Cognigy Documentation](/content/docs/api-reference/functions/get-a-function/index.html): Gets a Function from a Project. (510 words)
- [Writing conditional text outputs within CognigyScript Fields – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360020821340-writing-conditional-text-outputs-within-cognigyscript-fields.html): Challenge Is it possible to customize the output text from a messaging node from within the text field itself? Solution Yes! In... (187 words)
- [Identifying a Unique Endpoint via analytics – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360020000099-identifying-a-unique-endpoint-via-analytics.html): Challenge In my project I have multiple webchat endpoints for different bots that all reference the same flow. How do I uniquely flag an... (476 words)
- [Add a new user to your Cognigy.AI organization – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360018858559-add-a-new-user-to-your-cognigy-ai-organization.html): Challenge You want to add your colleagues to your Cognigy.AI instance in order to provide working in a team. Every new team member should... (174 words)
- [Delete an Endpoint - Cognigy Documentation](/content/docs/api-reference/endpoints/delete-an-endpoint/index.html): Deletes an Endpoint from a Project. (235 words)
- [NLU Connectors – Cognigy.AI Help Center](/content/support/hc/en-us/sections/360004899839-nlu-connectors/index.html) (19 words)
- [Get Function Instances - Cognigy Documentation](/content/docs/api-reference/functions/get-function-instances/index.html): Gets Function instances from a Function. By default, 25 Function instances are returned. To change this value, use the limit query parameter. (579 words)
- [Handling HTTP Request Errors – Cognigy.AI Help Center](/content/support/hc/en-us/articles/360018593139-handling-http-request-errors/index.html): Challenge You want to access an API and handle errors returned from it properly. Solution Cognigy.AI will return the full response from... (157 words)
- [infoReceived - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/info-received/index.html) (136 words)
- [Migration guide for Redis Sentinel - Cognigy Documentation](/content/docs/live-agent/installation/migration/redis-sentinel/index.html): Step-by-step migration guide for upgrading to Redis Sentinel high availability in Live Agent 4.53, including Helm values and upgrade steps. (365 words)
- [Get Functions - Cognigy Documentation](/content/docs/api-reference/functions/get-functions/index.html): Gets Functions from a Project. By default, 25 Functions are returned. To change this value, use the limit query parameter. (496 words)
- [docs/_assets/ops-center/test-dataset-csv.html](/content/docs/_assets/ops-center/test-dataset-csv.html) (67 words)
- [Create an Endpoint - Cognigy Documentation](/content/docs/api-reference/endpoints/create-an-endpoint/index.html): Creates an Endpoint in a Project. (6,713 words)
- [connectAndCall - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/connect-and-call/index.html) (95 words)
- [getCurrentSession - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/get-current-session/index.html) (90 words)
- [Get a Function Instance - Cognigy Documentation](/content/docs/api-reference/functions/get-a-function-instance/index.html): Gets a Function instance from a Function. (470 words)
- [registered - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/registered/index.html) (75 words)
- [Update an Endpoint - Cognigy Documentation](/content/docs/api-reference/endpoints/update-an-endpoint/index.html): Updates Endpoint settings in a Project. Allows modifying the Endpoint's activation status, Transformers, handover, analytics, and privacy options. (5,957 words)
- [off - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/off/index.html) (109 words)
- [startCall - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/start-call/index.html) (112 words)
- [on - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/on/index.html) (134 words)
- [mute - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/mute/index.html) (102 words)
- [createWebRTCClient - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/create-click-to-call-client/index.html) (114 words)
- [Event Reference - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/overview/index.html) (224 words)
- [isConnected - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/is-connected/index.html) (65 words)
- [Stop a Function Instance - Cognigy Documentation](/content/docs/api-reference/functions/stop-a-function-instance/index.html): Stops a Function instance. This method immediately halts the running function. (301 words)
- [unmute - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/unmute/index.html) (52 words)
- [endCall - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/end-call/index.html) (64 words)
- [destroy - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/destroy/index.html) (127 words)
- [Update a Function - Cognigy Documentation](/content/docs/api-reference/functions/update-a-function/index.html): Updates a Function in a Project. Allows modifying of a Function’s name, source code, or enabled state. You can also disable the Function without deleting it. (281 words)
- [disconnect - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/disconnect/index.html) (71 words)
- [transcription - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/transcription/index.html) (213 words)
- [failed - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/failed/index.html) (47 words)
- [ended - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/ended/index.html) (81 words)
- [audioEnded - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/audio-ended/index.html) (56 words)
- [connect - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/connect/index.html) (145 words)
- [sendInfo - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/send-info/index.html) (110 words)
- [error - Cognigy Documentation](/content/docs/click-to-call/sdk/event-reference/error/index.html) (109 words)
- [checkWebRTCSupport - Cognigy Documentation](/content/docs/click-to-call/sdk/api-reference/check-click-to-call-support/index.html) (124 words)
- [Delete a Function - Cognigy Documentation](/content/docs/api-reference/functions/delete-a-function/index.html): Deletes a Function from a Project. (245 words)
- [Page Not Found](/content/docs/docs/contact-profiles/index.html) (30 words)
- [Create a Function - Cognigy Documentation](/content/docs/api-reference/functions/create-a-function/index.html): Creates a Function in a Project. (253 words)
- [Get a Handover Service - Cognigy Documentation](/content/docs/api-reference/handover-services/get-a-handover-service/index.html): Gets a handover service from a Project. (296 words)
- [Add a Locale to a Flow - Cognigy Documentation](/content/docs/api-reference/flows/add-a-locale-to-a-flow/index.html): Adds a Locale to a Flow. (324 words)
- [academy/cart/add_product/1451515/index.html](/content/academy/cart/add_product/1451515/index.html) (31 words)
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- [Get Knowledge Chunk Count - Cognigy Documentation](/content/docs/api-reference/administration/get-knowledge-chunk-count/index.html): Gets the total number of Knowledge Chunks created across Projects in the organization. (293 words)
- [Get Flow Settings - Cognigy Documentation](/content/docs/api-reference/flows/get-flow-settings/index.html): Gets Flow settings, including execution behavior, Slot parsing, Intent mapping, default replies, locale settings, thresholds, Yes/No logic, and Slot usage. All metadata, such as creation and modification timestamps and user information, is also included. (361 words)
- [Add a Project Member - Cognigy Documentation](/content/docs/api-reference/users/add-a-project-member/index.html): Adds a user to a Project as a member. (378 words)
- [Get Project Members - Cognigy Documentation](/content/docs/api-reference/users/get-project-members/index.html): Gets members of a Project. By default, 25 Project members are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (369 words)
- [Overview - Cognigy Documentation](/content/docs/ai/administer/installation/overview/index.html) (126 words)
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- [Perform Batch Operations on Intents - Cognigy Documentation](/content/docs/api-reference/intents/perform-batch-operations-on-intents/index.html): Performs batch operations on Intents in a Flow. Use this method to create, update, or delete multiple Intents in a request by specifying the operation type (create, update, or delete) for each item in the operations array. (612 words)
- [Channel Output - Cognigy Documentation](/content/docs/ai/for-developers/code/channel-output/index.html): Send custom JSON payloads to Channels using Cognigy.AI Code Nodes. Covers api.output and api.say for Webchat, Messenger, and other channels. (635 words)
- [Set Up an Identity Provider - Cognigy Documentation](/content/docs/api-reference/identity-providers/set-up-an-identity-provider/index.html): Sets up an identity provider (SAML or OIDC) for your organization, including login/logout URLs, certificates, client credentials, and security settings, enabling Single Sign-On (SSO) authentication. (469 words)
- [Analytics Data - Cognigy Documentation](/content/docs/ai/for-developers/code/analytics-data/index.html): Learn how to read and modify analytics data in Cognigy.AI Code Nodes, including Intent, custom fields, and Flow-level tracking for improved analytics. (762 words)
- [Modules - Cognigy Documentation](/content/docs/ai/for-developers/code/modules/index.html): Reference for npm modules available in Cognigy.AI Code Nodes, including Moment.js, Lodash, and other preinstalled packages for data manipulation. (392 words)
- [Page Not Found](/content/docs/ai/handover-providers/user-inactivity-detection/index.html) (42 words)
- [Create a User - Cognigy Documentation](/content/docs/api-reference/management-ui/create-a-user/index.html): Creates a user in Management UI. (849 words)
- [Export Intents - Cognigy Documentation](/content/docs/api-reference/intents/export-intents/index.html): Exports the Intents of a Flow. You can specify a Locale and select the export format, CSV or JSON file. (384 words)
- [Get NLU Connectors - Cognigy Documentation](/content/docs/api-reference/nlu-connectors/get-nlu-connectors/index.html): Gets NLU Connectors in a Project. By default, 25 NLU Connectors are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (810 words)
- [4.32 - Cognigy Documentation](/content/docs/release-notes/4-32.html) (995 words)
- [Gather - Cognigy Documentation](/content/docs/voice-gateway/references/verbs/gather/index.html): The verb for collecting caller input via keypad or speech. (823 words)
- [Get a User - Cognigy Documentation](/content/docs/api-reference/management-ui/get-a-user/index.html): Gets information about a user. (264 words)
- [Page Not Found](/content/docs/ai/resources/build/flows/index.html) (25 words)
- [Config - Cognigy Documentation](/content/docs/voice-gateway/references/verbs/config/index.html): This verb is used to update speech settings, configure barge-in, and collect DTMF or speech input during an active call. (1,275 words)
- [4.35 - Cognigy Documentation](/content/docs/release-notes/4-35.html) (786 words)
- [Update an NLU Connector - Cognigy Documentation](/content/docs/api-reference/nlu-connectors/update-an-nlu-connector/index.html): Updates an NLU Connector in a Project. (503 words)
- [4.36 - Cognigy Documentation](/content/docs/release-notes/4-36.html) (730 words)
- [4.40 - Cognigy Documentation](/content/docs/release-notes/4-40.html) (906 words)
- [Get Billing Information - Cognigy Documentation](/content/docs/api-reference/management-ui/get-billing-information-1/index.html): Gets the billing information of organizations from Management UI. By default, 25 organizations are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (497 words)
- [Perform Batch Operations - Cognigy Documentation](/content/docs/api-reference/nlu-connectors/perform-batch-operations/index.html): Performs batch operations on NLU Connectors. (347 words)
- [Delete an NLU Connector - Cognigy Documentation](/content/docs/api-reference/nlu-connectors/delete-an-nlu-connector/index.html): Deletes an NLU Connector. (368 words)
- [4.31 - Cognigy Documentation](/content/docs/release-notes/4-31.html) (584 words)
- [Get an NLU Connector - Cognigy Documentation](/content/docs/api-reference/nlu-connectors/get-an-nlu-connector/index.html): Gets information about an NLU Connector in a Project. (400 words)
- [Update a User - Cognigy Documentation](/content/docs/api-reference/management-ui/update-a-user/index.html): Updates information of a user. (390 words)
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- [Get Snapshots - Cognigy Documentation](/content/docs/api-reference/snapshots/get-snapshots/index.html): Gets Snapshots in a Project. By default, 25 Snapshots are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (420 words)
- [Upload a Snapshot Package - Cognigy Documentation](/content/docs/api-reference/snapshots/upload-a-snapshot-package/index.html): Uploads a Snapshot package and creates a task to unpack it in the Project. (382 words)
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- [SIP:REFER - Cognigy Documentation](/content/docs/voice-gateway/references/verbs/sip-refer/index.html): The verb for transferring calls via SIP REFER. (409 words)
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- [Add a Slot to a Lexicon - Cognigy Documentation](/content/docs/api-reference/lexicons/add-a-slot-to-a-lexicon/index.html): Adds a Slot to a Lexicon. (370 words)
- [Validate a Project Name - Cognigy Documentation](/content/docs/api-reference/projects/validate-a-project-name/index.html): Checks whether Project name is already used in the organization. (258 words)
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- [Get Lexicons - Cognigy Documentation](/content/docs/api-reference/lexicons/get-lexicons/index.html): Gets Lexicons in a Project. By default, 25 Lexicons are returned. To change this value, use the limit query parameter. Additionally, you can filter, sort, and paginate the results. (472 words)
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- [Update a Project - Cognigy Documentation](/content/docs/api-reference/projects/update-a-project/index.html): Updates the data of a Project. (388 words)
- [News & Announcements | NiCE Cognigy (9)](/content/news/page/9/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (9) (353 words)
- [Get the Latest Log Entries - Cognigy Documentation](/content/docs/api-reference/logs/get-the-latest-log-entries/index.html): Gets the latest 100 log entries in a Project. Uses aggregation to first get the latest rows by _id, then sorts by timestamp. Supports cursor-based pagination using the _id field. If you provide an invalid cursor value, a 400 error will be returned. This endpoint is deprecated, use /v2.1/projects/{projectId}/logs/tail instead. (297 words)
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- [What Is Prompt Engineering | NiCE Cognigy ](/content/glossary/what-is-prompt-engineering/index.html): Prompt engineering is the practice of crafting and optimising the instructions, context, and examples provided to a Large Language Model to elicit specific. (228 words)
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- [NiCE Cognigy positioned as a Leader in the SPARK MatrixTM: Conversational AI Platforms (CAIPs), 2025 by QKS Group](/content/news/nice-cognigy-positioned-as-a-leader-in-the-spark-matrixtm.html): QKS Group names NiCE Cognigy a Leader in the SPARK Matrix™ 2025 for Conversational AI Platforms, recognizing Cognigy.AI’s enterprise-grade capabilities. (433 words)
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 Read it now! (1,120 words)
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- [Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem](/content/product-updates/introducing-cognigy-mcp-server/index.html): The next phase of AI will not be defined by individual Agents operating in isolation, but by interconnected agent ecosystems capable of orchestrating tools, workflows, and applications across platforms. (1,011 words)
- [What Is Knowledge AI | NiCE Cognigy ](/content/glossary/what-is-knowledge-ai/index.html): Knowledge AI is NiCE Cognigy's enterprise knowledge management and retrieval module — implementing Retrieval-Augmented Generation (RAG) to enable AI Agents. (214 words)
- [Cognigy.AI erhält höchste Bewertung in Gartner Peer Insights™](/content/de/news/conversational-ai-plattform-von-cognigy-erh-c3-a4lt-h-c3-b6chste-bewertung-in-gartner-peer-insights.html): Cognigy erhält die höchste Bewertung von Kunden auf Gartner Peer Insights™ für seine Conversational AI-Plattform Cognigy.AI – mit einer Bewertung von 4,9 von fünf Sternen und einer Empfehlungsrate von 100 %. 
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- [Agent Copilot | Agent Assist der nächsten Generation mit KI](/content/de/loesungen/agent-assist/index.html): Rundum-Support mit hoher Automatisierungsrate für Contact Center Mitarbeitende mit AI Copilot von Cognigy. (498 words)
- [What Is Language Detection | NiCE Cognigy ](/content/glossary/what-is-language-detection/index.html): Language detection is the AI capability that enables a system to automatically identify the language a customer is using and adapt the interaction accordingly. (220 words)
- [Cognigy Now Available in the Microsoft Azure Marketplace](/content/news/cognigy-now-available-in-the-microsoft-azure-marketplace.html): Microsoft Azure customers worldwide now gain access to Cognigy Conversational AI to take advantage of the scalability, reliability, and agility of Azure to drive application development and shape business strategies.  (381 words)
- [ARAG Italy | NiCE Cognigy](/content/arag-italy/index.html): ARAG Italy uses Agentic AI to replace error-prone voice data collection, for faster, more accurate claim initiation within a single interaction. (587 words)
- [What Is a Chatbot or Virtual Assistant? Key Differences Explained | NiCE Cognigy ](/content/faq/chatbot-vs-virtual-assistant/index.html): Learn what chatbots and virtual assistants are, how they differ, and how businesses use them to automate support, service, and digital interactions. (665 words)
- [Cognigy Awards Celebrate AI Champions with Unprecedented Success](/content/news/cognigy-awards-winners/index.html): The Cognigy Awards, dedicated to recognizing and honoring exceptional achievements in the field leveraging AI Agents for businesses, have achieved remarkable success. (343 words)
- [Edgewind Partners With Cognigy to Support  Digitization | Cognigy](/content/partner/edgewind/index.html): Edgewind GmbH partners with Cognigy to support companies in digital transformation with its 40 years of IT experience. Read more about the partnership now! (211 words)
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- [Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4](/content/product-updates/2026-4.html): Cognigy.AI 2026.4 introduces improvements in AI Agent reasoning control, voice transcription quality, and voice carrier integration.  (647 words)
- [CCT partners with Cognigy for process automation in the contact center | Cognigy](/content/partner/cct/index.html): CCT GmbH offers comprehensive unified communications and contact center solutions. Read this article, to learn more about the partnership with Cognigy. (278 words)
- [CONET kooperiert mit Cognigy für ein Next Level Experience Management | Cognigy ](/content/de/partner/conet/index.html): CONET ist seit 1987 ein kompetenter IT-Partner. Gemeinsam mit Cognigy hebt CONET das Experience Management auf ein neues Level. Erfahren Sie hier mehr!  (267 words)
- [Web Connector in Knowledge AI, AI Copilot Salesforce Integration, and More with Cognigy.AI v4.68](/content/product-updates/v4-68.html): From the ability to ingest web content in Knowledge AI to the new native Salesforce integration for AI Copilot, here’s what’s in store with Cognigy.AI v4.68. (420 words)
- [Careington Implements Cognigy’s Voice AI Solution to Elevate Customer Service Capabilities](/content/news/careington-selects-cognigy/index.html): With Cognigy.AI Careington is deploying more intuitive self-service options that improve the customer journey from the moment a call is placed.  (894 words)
- [What Is SIP Protocol | NiCE Cognigy ](/content/glossary/what-is-sip-protocol/index.html): The Session Initiation Protocol (SIP) is the industry-standard signalling protocol used to initiate, modify, and terminate real-time communication sessions. (241 words)
- [Maintenance - Cognigy is hard at work to provide a better experience.](/content/maintenance/index.html): Cognigy is hard at work to provide a better experience. (243 words)
- [Conversation Design 101: Tips, Templates, and Best Practices](/content/product-updates/conversation-design-101-tips-templates-best-practices.html): Check out expert tips and templates for designing smooth and engaging customer conversations with Cognigy.AI. (252 words)
- [Bosch | Cognigy](/content/de/case-study/bosch/index.html): Bosch ist Conversational AI Vorreiter und ist überzeugt: Cognigy.AI ist die beste Lösung auf dem Markt! (387 words)
- [Cognigy ist Partner im AWS Independent Software Vendor (ISV) Programm](/content/de/news/cognigy-ist-partner-im-aws-independent-software-vendor-isv-programm.html): Cognigy wurde von AWS für seine Conversational AI-Kompetenz zertifiziert und gehört zu den ersten Conversational AI-Anbietern, die in das Vertriebsprogramm für AWS Partner aufgenommen wurde.

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- [Cognigy und infinit.cx group verkünden Partnerschaft](/content/de/news/cognigy-und-infinit-cx-group-verk-c3-bcnden-partnerschaft.html): Cognigy, Leader im Gartner® Magic Quadrant™ und die "Customers' Choice" für Enterprise Conversational AI Platforms trifft auf infinit.cx, den erfahrenen Systemintegrator und Berater in Kundenservice und Customer Experience. Die CEOs unterschreiben den Vertrag vor Pressevertretern aauf der Leitmesse CCW 2024. (345 words)
- [9 Questions To Ask Chatbot Vendors Before Selecting One | Cognigy](/content/blog/questions-to-ask-chatbot-vendors/index.html): Deciding between chatbot vendors? We've gathered the best 9 questions from our RFI template to ask vendors before selecting one. Read on to find out! (1,067 words)
- [What Is Conversation Analytics | NiCE Cognigy ](/content/glossary/what-is-conversation-analytics/index.html): Conversation analytics is the process of systematically analysing the content, structure, and outcomes of customer interactions — at scale — to extract. (223 words)
- [Cognigy Live Agent | AI-powered Omnichannel Agent Workspace | NiCE Cognigy](/content/platform/cognigy-live-agent/index.html): Cognigy Live Agent empowers service agents with the right tools, context, and data at their fingertips to scale exceptional support across channels. (603 words)
- [Amazon Bedrock Native Integration and More with Cognigy.AI v4.82](/content/product-updates/v4-82.html): Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock. (419 words)
- [AI Standards Are Rewiring Ecommerce. Is your Store Agent Ready?](/content/blog/ai-standards-are-rewiring-ecommerce/index.html): Agentic commerce is reshaping retail. Learn how new AI protocols define whether store agents can find you or skip you, and what retailers must do now to stay ready. (892 words)
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- [What is the ROI of conversational AI? | NiCE Cognigy ](/content/faq/what-is-the-roi-of-conversational-ai/index.html): Learn how to evaluate the ROI of conversational AI through cost savings, efficiency gains, containment, revenue impact, and customer experience improvements. (330 words)
- [Bucher + Suter kooperiert mit Cognigy für Contact Center-Digitalisierung | Cognigy ](/content/de/partner/bucher-suter/index.html): Sie möchten Ihr Contact Center digitalisieren? Erfahren Sie hier, wie die Partnerschaft von Bucher + Suter und Cognigy Sie effizient ans Ziel bringen kann. (307 words)
- [Native NiCE CXone Handover Provider and More in Cognigy.AI 2026.7](/content/product-updates/2026-7.html): The 2026.7 release delivers meaningful upgrades across contact center integration, AI Agent testing, and model selection. (622 words)
- [Extended MCP Security, Conversation Analyzer, and More with Release 2026.12](/content/product-updates/2026-12.html): Release 2026.12 introduces OAuth 2.0 for the MCP Server Endpoint and the new Conversation Analyzer for automated topic discovery and AI quality evaluation. (617 words)
- [Cognigy.AI Showcases | NiCE Cognigy](/content/resources/showcases/index.html): See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos. (1,392 words)
- [Redefining Customer Service: The AI-Driven Revolution Transforming the Contact Center | Cognigy](/content/blog/the-ai-first-contact-center/index.html): Conversational IVR not only overcomes the failings of legacy IVR, but offers entirely new automation and self-service potential. Learn more. (1,087 words)
- [CEO of Cognigy discusses how chatbots could be used to help everyone | Cognigy](/content/news/ceo-discusses-how-chatbots-help-everyone/index.html): Cognigy CEO Philipp Heltewig gave an insightful presentation on how to maximize the impact of AI-powered service automation at the AI summit in London.  (246 words)
- [Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57](/content/product-updates/v4-57.html): Cognigy.AI v4.57 introduces notable improvements in Cognigy Live Agent and Agent Assist. (361 words)
- [Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81](/content/product-updates/v4-81.html): Explore Cognigy.AI v4.81, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service monitoring, and much more! (491 words)
- [What Is Natural Language Processing (NLP) | NiCE Cognigy ](/content/glossary/what-is-natural-language-processing/index.html): Natural Language Processing (NLP) is the branch of AI that enables computers to read, parse, and derive meaning from human text and speech. (227 words)
- [What Is WebRTC? | NiCE Cognigy ](/content/glossary/what-is-webrtc/index.html): WebRTC (Web Real-Time Communication) is an open protocol standard that enables real-time voice, video, and data communication directly within a web browser — powering browser-based contact center and voice bot interactions. (216 words)
- [ERGO Selects Cognigy to Drive AI-based Phone- and Chatbots in Customer Service](/content/news/ergo-selects-cognigy/index.html): Cognigy, a global leader in AI-enabled customer service solutions, is thrilled to announce it has secured ERGO as a new customer. (301 words)
- [Enhanced Usability and More with Cognigy.AI v4.94](/content/product-updates/v4-94.html): Cognigy.AI v4.94 introduces multiple product usability improvements across the board.  (238 words)
- [Experts in Motion Partners With Cognigy for Contact Center AI | Cognigy](/content/partner/experts-in-motion/index.html): Need to modernize your contact center with AI technology? Find out how Experts in Motion partners with Cognigy to help implement AI in your contact center. (289 words)
- [LLM-Powered Entity Extraction, Expanded Language Assist in AI Copilot, and More with Cognigy.AI v4.72](/content/product-updates/v4-72.html): With Cognigy.AI v4.72, level up the language understanding of your AI Agents to new heights, empower agents with real-time voice translation, and enable proactive Knowledge Assist in AI Copilot. (673 words)
- [Introducing Business Dashboard: Real-Time Visibility into Global AI Impact](/content/product-updates/business-dashboard/index.html): The Business Dashboard provides real-time visibility into global AI conversations and ROI, empowering leaders to make more informed decisions about service delivery. (447 words)
- [What Conversational AI Can Automate End to End | NiCE Cognigy ](/content/faq/what-can-conversational-ai-automate-end-to-end/index.html): Explore what conversational AI can automate end to end, from customer service requests to internal workflows, authentication, routing, and task completion. (251 words)
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- [Cognigy baut internationales Managementteam mit vier erfahrenen Führungskräften aus](/content/de/news/cognigy-baut-internationales-managementteam-mit-vier-erfahrenen-f-c3-bchrungskr-c3-a4ften-aus.html): Mit Verstärkung im Management untermauert der Düsseldorfer KI-Anbieter sein schnelles globales Wachstum, und vereint weiteres Experten Know-how für Contact Center AI. (416 words)
- [Salzburg AG | Cognigy](/content/en/case-study/salzburg-ag/index.html): Salzburg AG's AI Agent, powered by GPT and Cognigy.AI, handles 160k+ messages annually, saving 2,500 calls per month, achieving an 89% satisfaction rate. (669 words)
- [Schwarz IT | Cognigy](/content/de/case-study/schwarz-it/index.html): Lidl stattet Mitarbeitende mit dem Cognigy Voice Agent LIVA aus für sofortigen Datenzugriff und Bearbeitung von Anfragen – und damit optimierte Abläufe in Filialen. (130 words)
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- [Salesforce Chatbot & Cognigy.AI](/content/news/cognigy-loves-salesforce/index.html): This post shows how to integrate Cognigy with Salesforce (451 words)
- [Cognigy zählt zu Deutschlands am schnellsten wachsenden Technologieunternehmen](/content/de/news/cognigy-unter-top-10-deloitte-technology-fast-50-2021.html): Mit einer Wachstumsrate von 987,45 Prozent schafft es Cognigy in die Top 10 der Deloitte Technology Fast 50 2021. (536 words)
- [Demo Webchat - Cognigy Documentation](/content/docs/webchat/demo/index.html): Use Cognigy Demo Webchat to test your chat configuration, preview the widget appearance, and validate handover provider integrations before going live. (412 words)
- [Frontier Airlines | NiCE Cognigy](/content/en/case-study/frontier-airlines/index.html): Discover how Frontier's AI Web Agent transformed interactions, leading to a cost-efficient contact center, and elevated contact resolution rates. (613 words)
- [What Is Deep Learning | NiCE Cognigy ](/content/glossary/what-is-deep-learning/index.html): Deep learning is a subset of machine learning that uses multi-layered neural networks to learn hierarchical representations of data. (216 words)
- [Customer Experience transformieren mit infinit.cx und Cognigy](/content/de/partner/infinit-cx/index.html): Customer Experience transformieren mit infinit.cx und Cognigy (176 words)
- [Cognigy xApps verbinden Sprache, Text, Multimedia, Anwendungen im Kundendialog - für smarteren Kundenservice in jeden Kanal](/content/de/news/cognigy-xapps-f-c3-bcr-smarteren-kundenservice-in-jeden-kanal.html): Cognigy xApps führt Kund:innen noch schneller zum Ziel. Mit nahtlos integrierten-Webanwendungen können Telefonate oder Chats mit dem Kundenservice bequem erweitert werden – ohne den Kanal zu wechseln. Das Ergebnis: Personalisierte, ansprechende Self-Service-Lösungen, die Contact Center weiter entlasten. (400 words)
- [What Is CCaaS (Contact Center as a Service) | NiCE Cognigy ](/content/glossary/what-is-ccaas-contact-center-as-a-service/index.html): Contact Center as a Service (CCaaS) is the cloud-delivered model for contact centre infrastructure — replacing on-premises hardware with a unified. (223 words)
- [Brain Station kooperiert mit Cognigy, um die hohen Anforderungen regulierter Märkte zu erfüllen | Cognigy ](/content/de/partner/brainstation/index.html): Brain Stations Team aus erfahrenen Consultants und Entwicklern kooperiert mit Cognigy, um das volle Potenzial von Conversational AI zu nutzen. Erfahren Sie wie!  (314 words)
- [Cognigy.AI Conversational AI Platform Now Available on Genesys AppFoundry](/content/news/cognigy-ai-conversational-ai-platform-now-available-on-genesys-appfoundry.html): Cognigy’s Conversational AI platform is now available on Genesys AppFoundry, enabling enterprise contact centers to deliver 24/7, personalized service experiences at scale, across multiple voice and digital channels. Find out more!  (404 words)
- [Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers](/content/news/cognigy-and-foundever-create-partnership/index.html): Cognigy.AI Becomes Part of the Foundever Conversational AI Suite for Automated, AI-based Customer Service. Find out more!  (422 words)
- [NiCE Knowledge Hub Integration and More with Release 2026.8](/content/product-updates/2026-8.html): The 2026.8 release ships native NiCE Knowledge Hub integration and new improvements to the NiCE CXone handover experience. (377 words)
- [Now On-Demand: Cognigy.AI Tech Update Q1 2024](/content/product-updates/cognigy-ai-tech-update-q1-2024/index.html): Our team of Cognigy product experts comes together each quarter to give you an update on the most prominent improvements not to miss from the past months. (154 words)
- [QBox Partners With Cognigy to Enable Users to Improve and Scale Their Chatbots Easily | Cognigy](/content/partner/qbox/index.html): Learn how QBox partners with Cognigy to enable users to improve and scale chatbots quickly and easily. (336 words)
- [Native Integration with Amazon Titan Embeddings and More with Cognigy.AI v4.93](/content/product-updates/v4-93.html): Cognigy.AI v4.93 lets you leverage Amazon Titan Embeddings LLM for Knowledge AI in just a few simple steps. (256 words)
- [Multi-factor authentication via Conversational UI](/content/resources/showcases/multi-factor-authentication-via-conversational-ui/index.html): Whether customers fill out online forms, send emails or iniate chat conversations - many use cases require businesses to securely authenticate end users. (213 words)
- [Cognigy Secures Funding to Expand Growth in Asia-Pacific](/content/news/cognigy-global-brain-funding/index.html): Cognigy secures investment funding from Tokyo-based venture capital firm, Global Brain, to meet growing demand for Conversational AI in Asia-Pacific. (425 words)
- [Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer Service Solutions](/content/news/cognigy-advances-to-elite-tier-in-genesys-appfoundry.html): Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for Conversational & Generative AI-Powered Customer Service Solutions!  (243 words)
- [Wavestone and Cognigy form strategic partnership](/content/news/wavestone-and-cognigy-form-strategic-partnership/index.html): Wavestone and AI leader Cognigy form a strategic partnership to deliver scalable Agentic AI customer service solutions, combining consulting expertise with cutting-edge conversational technology for compliance-driven, enterprise-grade transformation. (327 words)
- [What Is Agentic AI | NiCE Cognigy ](/content/glossary/what-is-agentic-ai/index.html): Agentic AI describes AI systems that do not merely respond to a single prompt but autonomously plan, reason, and execute multi-step tasks toward a defined goal. (252 words)
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- [Essent Cognigy](/content/en/case-study/essent/index.html): Essent boosts efficiency with Cognigy.AI, automating chat, voice & support to save millions annually while enhancing customer and agent experiences (550 words)
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- [What Is Retrieval-Augmented Generation (RAG) | NiCE Cognigy ](/content/glossary/what-is-retrieval-augmented-generation-rag/index.html): Retrieval-Augmented Generation (RAG) is an AI architecture that enhances a generative language model by grounding its responses in content retrieved. (227 words)
- [TechStyleOS Chooses Cognigy to Be Ahead of the Curve in Customer Service](/content/news/techstyleos-chooses-cognigy/index.html): Cognigy, a global leader in AI-enabled customer service solutions, is thrilled to announce it has secured TechStyleOS as a new customer. (277 words)
- [How does conversational AI improve over time? | NiCE Cognigy ](/content/faq/how-does-conversational-ai-improve-over-time/index.html): Learn how conversational AI improves over time through analytics, retraining, conversation reviews, content updates, and workflow optimization. (261 words)
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- [Kocarek Partners With Cognigy for Chatbot Localization | Cognigy](/content/partner/kocarek/index.html): Kocarek is a certified language service provider and has partnered with Cognigy for chatbot localization. Read on to find out more! (250 words)
- [Bechtle Partners With Cognigy to Drive Communication Forward | Cognigy](/content/partner/bechtle/index.html): Bechtle partners with Cognigy to drive both customer and employee communications forward using Conversational AI chatbot. Read on to find out more! (246 words)
- [Agentic AI | Autonomous AI Workforce for Enterprise Contact Centers | NiCE Cognigy](/content/platform/agentic-ai/index.html): AI Agents that think, adapt, and act independently – grounded in your knowledge, governed by your rules, and ready to drive customer satisfaction at scale. (691 words)
- [KI-Agenten für Sales & Marketing | Cognigy](/content/de/loesungen/ki-agenten-sales-marketing/index.html): Kundenbedürfnisse effektiv antizipieren und jede Kontaktaufnahme zum Wow-Moment machen! (552 words)
- [What Is a SIP Trunk | NiCE Cognigy ](/content/glossary/what-is-a-sip-trunk/index.html): A SIP trunk is a virtual phone line that uses the SIP protocol over an IP network to connect an enterprise's phone system to the public telephone network. (225 words)
- [What Is AI Governance | NiCE Cognigy ](/content/glossary/what-is-ai-governance/index.html): AI governance refers to the policies, controls, monitoring mechanisms, and accountability structures that ensure AI systems behave safely, fairly. (247 words)
- [What Is Conversational AI | NiCE Cognigy ](/content/glossary/what-is-conversational-ai/index.html): Conversational AI is the technology stack that enables machines to understand, process, and respond to human language in real time — across text and voice. (237 words)
- [YourInsight ermöglicht mit Cognigy datenbasierte Entscheidungen | Cognigy ](/content/de/partner/yourinsight/index.html): YourInsight ist ein Lösungsanbieter für datenbasierte Geschäftsmodelle und bietet mit Cognigy Conversational AI  (201 words)
- [What Is First Contact Resolution (FCR) | NiCE Cognigy ](/content/glossary/what-is-first-contact-resolution/index.html): First Contact Resolution (FCR) is the proportion of customer interactions in which the issue is fully resolved in a single interaction — without a follow-up. (233 words)
- [Cognigy.AI 2.5 introduces dedicated Alexa and Facebook Tools](/content/news/cognigy-ai-2-5-introduces-dedicated-alexa-and-facebook-tools.html): Cognigy.AI 2.5 introduces dedicated Alexa and Facebook Tools (212 words)
- [Single Sign-on with SAML 2.0 - Cognigy Documentation](/content/docs/ai/installation/single-sign-on-saml2/index.html) (741 words)
- [Entdecke, wie NiCE und Cognigy KI-basierte Kundenerlebnisse ermöglichen.](/content/de/nice/index.html): Erfahre, wie NiCE und Cognigy KI-basierte Kundenerlebnisse ermöglichen – mit bewährten KI-Agenten für Unternehmen, Innovation und nahtloser Integration für CX. (410 words)
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- [What Is Voice Automation? | NiCE Cognigy ](/content/glossary/what-is-voice-automation/index.html): Voice automation is the use of AI and telephony technology to handle inbound or outbound phone calls without human agent involvement — or with minimal human. (248 words)
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- [Meet even the toughest design guidelines with Cognigy’s webchat](/content/news/webchat-customization/index.html): With the latest webchat release (2.9.0), you can create a customized webchat design aligned to the enterprise`s corporate design so that it fits perfectly into the company‘s website. (430 words)
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Find out more in this latest article! (303 words)
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Read all about it now! (284 words)
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vorab. (16 words)
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- [Conversational AI & Automation Blog | NiCE Cognigy](/content/blog/index.html): Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (363 words)
- [AI Agent Examples and Use Cases for Enterprise Contact Centers | Cognigy](/content/ai-agents/examples-ai-agents/index.html): AI Agent is a broad term that covers lots of different use cases. See real-world examples of how AI can help automate your customer service processes in this Cognigy article. (2,816 words)
- [Voice AI Agents | NiCE Cognigy](/content/solutions/voice-ai-agents/index.html): Enhance customer engagement with Cognigy's AI Voice Agents, delivering natural, empathetic phone interactions to boost first-call resolution. (612 words)
- [blog/page/14/index.html](/content/blog/page/14/index.html) (43 words)
- [Conversational AI | NiCE Cognigy](/content/conversational-ai/index.html): Conversational AI gives enterprise organizations the ability to communicate autonomously with customers. Learn more about how it works with this guide from Cognigy. (2,738 words)
- [blog/page/10/index.html](/content/blog/page/10/index.html) (88 words)
- [Conversational AI & Automation Blog | NiCE Cognigy (2)](/content/blog/page/2/index.html): Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (2) (342 words)
- [Cognigy Plants the Flag in Dallas as the Leader in the Agentic AI Revolution](/content/news/headquarters-in-dallas/index.html): Cognigy, the global leader in AI-powered customer service, announced the grand opening of its new headquarters in Dallas. This expansion builds on Cognigy’s existing presence in the US and further expands on the hyper growth Cognigy has seen. (450 words)
- [Schwarz IT | NiCE Cognigy](/content/en/case-study/schwarz-it/index.html): Lidl empowers employees with LIVA, a Voice AI Agent built on Cognigy, enabling instant access to data and tasks for smarter, faster store operations. (163 words)
- [What are AI Agents? | NiCE Cognigy](/content/ai-agents/index.html): Learn about AI agents for business and how they can be used to complete tasks with little or no intervention. (1,095 words)
- [Adding Real Magic to VR Games With Voice AI Plugin for Unity | Cognigy](/content/product-updates/cognigy-adds-voice-ai-plugin-for-unity/index.html): Imagine a game in which every character has its own personality to have a meaningful conversation directly with the player. Read on now to find out more! (362 words)
- [What Is Digital Wait Treatment | NiCE Cognigy ](/content/glossary/what-is-digital-wait-treatment/index.html): Digital wait treatment is the use of AI-powered engagement to interact with customers who are queued for a human agent — transforming passive hold time into. (232 words)
- [Salzburg AG | Cognigy](/content/de/case-study/salzburg-ag/index.html): Cognigys KI-Agent bearbeitet jährlich über 160.000 Nachrichten, spart 2.500 Anrufe pro Monat und erreicht eine Zufriedenheitsrate von 89 % bei der Salzburg AG. (546 words)
- [Openreach | NiCE Cognigy](/content/case-study/openreach/index.html): Openreach, part of BT, transforms customer experience with proactive AI, cutting missed appointments by 35% and delivering over £30M in annual benefits. (627 words)
- [How Conversational AI Supports Omnichannel Experiences | NiCE Cognigy ](/content/faq/how-does-conversational-ai-support-omnichannel-experiences.html): Learn how conversational AI supports omnichannel experiences across chat, voice, messaging, apps, and agent handoff with consistent context. (269 words)
- [NiCE Cognigy's Legal Notice | NiCE Cognigy](/content/legal-notice/index.html): Information according to § 5 TMG; Cognigy GmbH, Speditionstraße 1, 40221 Düsseldorf Represented by: Sascha Poggemann, Philipp Heltewig (450 words)
- [What Is a Low-Code Platform | NiCE Cognigy ](/content/glossary/what-is-a-low-code-platform/index.html): A low-code platform is a software development environment that minimises the need to write traditional code — replacing it with visual interfaces. (228 words)
- [blog/page/15/index.html](/content/blog/page/15/index.html) (43 words)
- [blog/page/12/index.html](/content/blog/page/12/index.html) (42 words)
- [AI Chatbots for Insurance: Benefits & Examples](/content/blog/ai-chatbots-for-insurance/index.html): Learn how AI chatbots are enhancing the insurance sector by automating customer service and expediting claims processing in this guide by Cognigy. (2,842 words)
- [Cognigy Agentic AI: 7 Standout Capabilities for CX Automation](/content/product-updates/agentic-ai-cx-automation/index.html): This article explores seven distinct aspects where Cognigy empowers enterprise contact centers to harness and maximize the value of Agentic AI. (829 words)
- [What Is Containment Rate | NiCE Cognigy ](/content/glossary/what-is-containment-rate/index.html): Containment rate is the percentage of customer interactions fully resolved by an AI Agent without requiring escalation to a human agent. (231 words)
- [blog/page/17/index.html](/content/blog/page/17/index.html) (43 words)
- [How to Safely Use AI in Financial Services: The Power of Composite AI](/content/blog/how-to-safely-use-ai-in-financial-services/index.html): Learn how financial services and insurance companies can leverage Composite AI—combining Conversational AI and LLM-powered Agentic AI—to drive automation, boost customer experience, ensure compliance, and minimize AI risks. (569 words)
- [Browser Requirements - Cognigy Documentation](/content/docs/live-agent/installation/browser-requirements/index.html): Live Agent supports Firefox, Chrome, Chromium, Safari, and Edge. Check the minimum supported browser version requirements for full compatibility. (126 words)
- [AI Agents for Healthcare | NiCE Cognigy](/content/solutions/healthcare/index.html): NiCE Cognigy's AI agents for healthcare offer support with insurance claims, prescription refills, and post-treatment care instructions. (1,020 words)
- [Conversational AI & Automation Blog | NiCE Cognigy (4)](/content/blog/page/4/index.html): Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (4) (375 words)
- [What Is Digital Self-Service | NiCE Cognigy ](/content/glossary/what-is-digital-self-service/index.html): Digital self-service is the capability for customers to resolve their own enquiries, complete transactions, and access information through digital channels. (220 words)
- [blog/page/16/index.html](/content/blog/page/16/index.html) (43 words)
- [What Is SSML | NiCE Cognigy ](/content/glossary/what-is-ssml/index.html): Speech Synthesis Markup Language (SSML) is an XML-based standard that provides fine-grained control over how synthesised speech sounds. (220 words)
- [AI Agents by NiCE Cognigy for Avaya Infinity Contact Centers](/content/solutions/cognigy-for-avaya/index.html): Deliver excellent customer and employee experiences with Cognigy's AI Agents based on Conversational and Generative AI for Avaya Infinity. (835 words)
- [CGI & Cognigy: Together for Exceptional Customer Service](/content/blog/shaping-the-future-of-ai-service-how-cgi-and-cognigy-deliver-real-world-results-with-agentic-ai.html): Discover how CGI’s Head of Data & AI, Niklas Bläsing, is partnering with Cognigy to drive enterprise transformation through Agentic AI—delivering scalable, humanlike customer service experiences with real business impact. (765 words)
- [Chatbots vs. Conversational AI: Is There A Difference? | Cognigy](/content/blog/chatbots-vs-conversational-ai/index.html): Chatbots vs. Conversational AI both have the same meaning but they have significant differences. Find out what they are in this latest blog article! (1,363 words)
- [NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Data-Driven CX AI](/content/news/nice-closes-acquisition-of-cognigy/index.html): Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptional conversational AI to NiCE’s global distribution network of more than 25,000 existing customers.  (524 words)
- [AI Agents for Ecommerce & Retail | NiCE Cognigy](/content/solutions/ecommerce-retail/index.html): Boost your eCommerce operations with NiCE Cognigy's AI agents, providing 24/7 personalized support to drive sales and customer satisfaction. (859 words)
- [Nexus 2026 CX AI Summit  | NiCE Cognigy](/content/nexus/index.html): Join Nexus 2026, Europe's most anticipated CX AI Summit, where vision, innovation, and connection come together to build the future of customer service. (224 words)
- [AI Agents for your Genesys Ecosystem | NiCE Cognigy](/content/solutions/cognigy-for-genesys/index.html): Deliver excellent customer and employee experiences with AI Agents based on Conversational and Generative AI. (1,095 words)
- [LLMs & Conversational AI: 9 Enterprise-Ready Use Cases](/content/product-updates/llm-conversational-ai/index.html): In this blog post, we explore nine concrete use cases of how you can capitalize on the language power of LLM within the controlled environment of CAI to get the best of both worlds.  (1,217 words)
- [Customer Success | NiCE Cognigy](/content/customer-success-stories/index.html): Cognigy's customers are leaders in service automation and ingenious user experience. They build fascinating use cases with Cognigy.AI worth being told. (18,576 words)
- [Live Agent OData Analytics Endpoint - Cognigy Documentation](/content/docs/live-agent/tools/odata-endpoint/index.html): Access Live Agent analytics data via the OData endpoint. Query conversation and agent metrics for dashboards, BI tools, and data exports. (6,202 words)
- [Conversational AI in Retail: Benefits & Examples](/content/blog/conversational-ai-in-retail/index.html): Learn how Conversational AI in retail can help you transform customer service processes and drive operational efficiency in this guide by Cognigy.  (1,355 words)
- [What Is Omni-Channel Customer Experience | NiCE Cognigy ](/content/glossary/what-is-omni-channel-customer-experience/index.html): Omnichannel customer experience is a service model in which all customer-facing channels — voice, web chat, email, SMS, social messaging, mobile apps — are. (249 words)
- [Agentic AI for Enterprise Contact Centers | Cognigy](/content/product-updates/introducing-agentic-ai/index.html): Cognigy’s Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation.  (1,499 words)
- [2026.4 - Cognigy Documentation](/content/docs/release-notes/2026-4.html) (950 words)
- [Marketplace | NiCE Cognigy](/content/platform/cognigy-marketplace/index.html): The Cognigy Marketplace provides a plethora of field-tested Extensions that extend Cognigy.AI’s native integrations. (176 words)
- [AI Agents for Chat and Messaging | NiCE Cognigy](/content/solutions/digital-chat-ai-agents/index.html): Drive sales growth with Cognigy's AI Agent sales solutions, delivering personalized customer interactions that boost revenue and satisfaction. (596 words)
- [Cognigy.AI v4: Our Most Advanced Conversational AI Platform | Cognigy](/content/product-updates/conversational-ai-platform-cognigy-v4/index.html): What makes Cognigy.AI v4 the most powerful Conversational AI Platform? Read this walkthrough or explore the cool features in our free trial now! (1,100 words)
- [Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I](/content/product-updates/avoid-10-common-automation-mistakes-when-using-conversational-ai-part-i.html): Automation is a vital part of any thriving enterprise. Ensure you have the right tools and avoid these common mistakes in automation!  (951 words)
- [AI Agents for Banking & Finance | NiCE Cognigy](/content/solutions/banking-finance/index.html): Enhance banking services with NiCE Cognigy's AI agents, efficiently handling account inquiries, transactions, and providing financial advice. (794 words)
- [Contact Center AI Agent Integrations  | NiCE Cognigy](/content/solutions/cognigy-contact-center-integrations/index.html): Integrate NiCE Cognigy's AI solutions into your contact center for seamless, 24/7 multilingual support across all channels. (1,026 words)
- [Chatbots vs AI Agents: What Is the Difference?](/content/ai-agents/chatbot-vs-ai-agent/index.html): What is the difference between a chatbot and an AI Agent? See how AI revolutionizes the capabilities of early chatbots in this Cognigy guide.  (1,424 words)
- [AI Agents for Your Business | NiCE Cognigy](/content/solutions/ai-agents/index.html): Meet customers’ demand for instant and personalized service – anytime, on any channel with an AI workforce tailor-made for your contact center. (575 words)
- [NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm](/content/news/nice-cognigy-named-a-leader-in-conversational-ai-by-independent-research-firm.html): NiCE received the highest possible scores in 10 criteria across current offering and strategy, with a score of 

4.5 out of 5 in the strategy category, and received above average customer feedback among evaluated vendors  (522 words)
- [PCI DSS Compliance: Secure Payment Handling with Enterprise AI Agents](/content/product-updates/pci-dss-compliance/index.html): With independently assessed PCI DSS v4.0.1 compliance, NiCE Cognigy brings secure payment experiences into AI-first customer service across channels. (977 words)
- [Cognigy's AI Agent Platform Named “Conversational AI Platform of the Year” in 8th Annual AI Breakthrough Awards](/content/news/cognigy-agentic-ai-named-conversational-ai-platform-of-the-year.html): Prestigious International Annual Awards Program Honors Standout AI Companies & Solutions. Read more! (501 words)
- [AI Agents: Transforming eCommerce & Retail Customer Service](/content/blog/ai-agents-transforming-ecommerce-retail-customer-service.html): Unlock the power of AI Agents in revolutionizing retail and eCommerce customer service. From personal shoppers to automated wrap-ups, discover the benefits and stay competitive in a dynamic market. (863 words)
- [Advanced Prompt Engineering, Usability Enhancements, and More with Cognigy.AI 2025.13 Release](/content/product-updates/2025-13.html): Explore major updates for developers and enterprise teams seeking greater precision, configurability, and visibility in building AI Agent solutions. (619 words)
- [Award-winning Platform for Customer Service: Cognigy.AI Wins Prestigious German Contact Center Award](/content/news/cognigy-ai-wins-prestigious-german-contact-center-award.html): Cognigy, the market leader in Conversational AI, has won the CCV Quality Award 2022 in the "IT Innovation" category. Find out more!  (468 words)
- [How Conversational AI Solves Customer Experience Challenges | Cognigy](/content/blog/cx-conversational-ai/index.html): Assisting customers 24/7 is just the beginning of what Conversational AI can do to improve customer experience. Find out more in this latest blog article! (1,694 words)
- [Platform-Provided LLM, Mistral AI Integration, and More with Cognigy.AI v4.99](/content/product-updates/v4-99.html): The latest release delivers substantial GenAI enhancements: OOTB LLM availability for design-time features, native MCP support, and turnkey integration with Mistral AI. (684 words)
- [Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55](/content/product-updates/v4-55.html): From extended LLM integration and improved Live Agent Canned Responses to enhanced entity recognition, let's explore Cognigy.AI v4.55. (524 words)
- [Cognigy is a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms](/content/news/cognigy-is-a-leader-in-the-2025-gartner-magic-quadrant-for-enterprise-conversational-ai-platforms.html): For the third consecutive published report, Cognigy is recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute. Find out more!  (463 words)
- [New Live Chat Integration with Salesforce](/content/product-updates/salesforce-service-cloud-handover-provider/index.html): The new Handover Provider makes it easier than ever to connect end-users with Salesforce live chat agents.
Find out more in this latest article! (241 words)
- [AI Agent Management: Why Proven Experience Matters](/content/product-updates/ai-agent-management/index.html): This blog explores how leading enterprises have leveraged Cognigy’s AI Agent Management early on to deliver world-class customer experiences. (956 words)
- [Deploying a WhatsApp Chatbot within Minutes](/content/product-updates/whatsapp-chatbot-with-vonage/index.html): How does Cognigy.AI make channel connections, such as WhatsApp, faster and easier than any other platform? 
Find out more in this latest article! (354 words)
- [AI Agents for Travel Professionals | NiCE Cognigy](/content/solutions/airlines-travel/index.html): Cognigy's AI agents for airlines manage flight inquiries, baggage tracking, and seat upgrades, enhancing passenger experience. (1,051 words)
- [COGNIGY.AI 2.0 IS OFFICIALLY RELEASED!](/content/news/cognigy-press-release-for-the-launch-of-cognigy-ai-new-ai-software-enables-natural-conversations-between-humans-and-machines-start-up-from-dusseldorf-launch-15248339.html): COGNIGY.AI 2.0 is officially released! (490 words)
- [Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration](/content/product-updates/generative-ai-prompt-chaining-llm-orchestration/index.html): In this blog, we dive into the implications of Prompt Chaining and LLM Orchestration through the lens of Conversational AI and customer service automation. (881 words)
- [AI Chatbots for E-Commerce: Benefits & Examples](/content/blog/ai-chatbots-for-e-commerce/index.html): Uncover the benefits of AI chatbots in e-commerce, enhancing user experience and streamlining purchasing processes in this guide by Cognigy. (1,537 words)
- [What Is Webchat? | NiCE Cognigy ](/content/glossary/what-is-webchat/index.html): Webchat is the text-based real-time messaging channel embedded within a website or web application, allowing visitors to interact with an AI Agent or live. (229 words)
- [eBook: AI Agents for Healthcare](/content/ai-agents-for-healthcare-ebook/index.html): Transform your CX with AI Agents for Healthcare! Our eBook shows how AI enhances customer service, handles high-volume tasks, offers 24/7 support, and addresses industry challenges. Download now to revolutionize your customer experience! (190 words)
- [Conversational AI & Automation: The Essential Guide | Cognigy](/content/resources/conversational-ai-essential-guide/index.html): Everything you need to know about Conversational AI including key terms, value, ROI, and how to get started with communication automation. Read the full guide now! (1,119 words)
- [What is an AI Contact Center? | Cognigy](/content/blog/ai-powered-contact-center/index.html): Learn what an AI-powered contact center is and how it transforms customer service with advanced automation and intelligence. (1,304 words)
- [Conversation Analyzer: Automated AI Agent Quality Evaluation](/content/product-updates/conversation-analyzer-automated-quality-evaluation-for-enterprise-ai-agents.html): By applying LLM-based qualitative analysis to every conversation, Conversation Analyzer opens a new layer of AI agent quality intelligence. (984 words)
- [AI in Healthcare: Streamlining Insurance Updates](/content/resources/showcases/ai-healthcare-insurance-updates/index.html): In this video, we follow a Cognigy AI Agent as it expertly assists a customer with insurance updates, revealing its intricate inner workings in real time. (199 words)
- [GENERALI Austria | NiCE Cognigy](/content/en/case-study/generali-austria/index.html): Generali uses real-time AI insights into live calls, enabling service teams to automate documentation and unlock actionable customer intelligence. (497 words)
- [Mister Spex | Cognigy](/content/en/case-study/mister-spex/index.html): Mister Spex is elevating CX with an AI Phone Agent powered by Cognigy, greeting every customer on the phone and delivering exceptional service experiences! (804 words)
- [Shaping the Future of Customer Experience: NiCE + Cognigy](/content/blog/shaping-the-future-of-customer-experience-nice-cognigy.html): NiCE Cognigy unites CXone Mpower and AI Agents to deliver fast, personal, AI-powered service at scale—built for today’s expectations, ready for what’s next. (667 words)
- [Knowledge AI | Turn Enterprise Knowledge Into Instant Solutions | NiCE Cognigy](/content/platform/cognigy-knowledge-ai/index.html): Revolutionize customer and agent experiences with LLM-powered Q&A and knowledge management. (551 words)
- [Unleashing the Power of AI Agents in the Insurance Industry](/content/blog/unleashing-the-power-of-ai-agents-in-the-insurance-industry.html): Explore how AI Agents are transforming insurance with personalized support, efficiency gains, and enhanced employee experiences. Discover the strategic edge they provide in today's insurance industry. (920 words)
- [Cognigy's Conversational AI Platform Gets Highest Rating in Gartner Peer Insights™](/content/news/conversational-ai-platform-cognigy-gets-highest-rating-in-gartner-peer-insights.html): Cognigy received the highest evaluation from customers on Gartner Peer Insights ™ for Cognigy.AI. Read more!  (697 words)
- [Cognigy Raises $100m as Major Enterprise Brands Depend on its AI Agent Workforce](/content/news/cognigy-raises-100m-in-series-c-funding/index.html): Cognigy News: Cognigy Raises $100m as Major Enterprise Brands Depend on its AI Agent Workforce, Led by Eurazeo to Accelerate AI Automation R&D and Global Expansion. (1,024 words)
- [What Is Interactive Voice Response (IVR) | NiCE Cognigy ](/content/glossary/what-is-interactive-voice-response/index.html): Interactive Voice Response (IVR) is a telephony system that interacts with callers through pre-recorded voice prompts and touch-tone keypad inputs — routing. (232 words)
- [NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale](/content/news/nice-cognigy-launches-ai-ops-center/index.html): NiCE Cognigy introduces AI Ops Center: a real-time operations dashboard that keeps enterprise AI Agents always-on, resilient, and ready for critical CX. (475 words)
- [What Is Conversational IVR | NiCE Cognigy ](/content/glossary/what-is-conversational-ivr/index.html): Conversational IVR is the evolution of traditional menu-based IVR — replacing touch-tone navigation with AI-powered spoken dialogue that understands natural. (208 words)
- [Cognigy Recognized as a Customers’ Choice for Enterprise CAI Platforms in Gartner® Voice of the Customer Report](/content/news/cognigy-recognized-with-customers-choice-distinction.html): Cognigy  peer-recognized in Gartner® Voice of the Customer Report for Enterprise Conversational AI Platforms, making it the "Customers' Choice" (388 words)
- [New Native LLM Options Across Providers and More with Cognigy.AI 2026.6](/content/product-updates/2026-6.html): The 2026.6 release introduces Click To Call and expands Cognigy.AI’s model ecosystem. (484 words)
- [Why BSI C5 Certification Matters for Banking and Insurance](/content/blog/why-bsi-c5-certification-matters-for-banking-and-insurance.html): NiCE Cognigy’s BSI C5 certification proves trusted, audit-ready security for banking and insurance—ensuring compliance, transparency, and peace of mind. (607 words)
- [Cognigy Receives 2024 CUSTOMER Magazine Product of the Year Award](/content/news/cognigy-receives-2024-customer-magazine-product-of-the-year-award.html): Cognigy, global leader in AI-driven customer service solutions, announced today that TMC, a global, integrated media company, has named Cognigy.AI as a 2024 CUSTOMER  Product of the Year Award winner.Cognigy.AI as a 2024 CUSTOMER Product of the Year Award winner.  (445 words)
- [How can unhandled intents be reduced over time? | NiCE Cognigy ](/content/faq/how-can-unhandled-intents-be-reduced-over-time/index.html): Learn how to reduce unhandled intents through better training data, analytics, conversation review, coverage expansion, and ongoing optimization. (266 words)

## Listings & Categories

- [Product Updates | NiCE Cognigy | Product (10)](/content/product-updates/tag/product/page/10/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (10) (364 words)
- [News & Announcements | NiCE Cognigy | Marc Schneider](/content/news/author/marc-schneider/index.html): Marc is an expert in business development and has worked in different roles in both startups and big corporations. Armed with a technical background, he has been developing successful sales management strategies and growing companies. He also enjoys solving business problems with his profound knowledge in Business Development, CRM, Consulting for Software (B2C / B2B) businesses from SMBs to Enterprise Customers across all industries including banking/finance, automotive, IT security, telcos, construction, retail, and much more. (102 words)
- [Product Updates | NiCE Cognigy | Product (8)](/content/product-updates/tag/product/page/8/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (8) (361 words)
- [Product Updates | NiCE Cognigy | Chirag Jain](/content/product-updates/author/chirag-jain/index.html): Your one-stop-shop for the latest Cognigy.AI product news and best practices. (39 words)
- [Product Updates | NiCE Cognigy | Product (9)](/content/product-updates/tag/product/page/9/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (9) (362 words)
- [Product Updates | NiCE Cognigy | Product (12)](/content/product-updates/tag/product/page/12/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (12) (351 words)
- [Product Updates | NiCE Cognigy | Product (11)](/content/product-updates/tag/product/page/11/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (11) (412 words)
- [News & Announcements | NiCE Cognigy | Thiago Leite](/content/news/author/thiago-leite/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (29 words)
- [Product Updates | NiCE Cognigy | Product (7)](/content/product-updates/tag/product/page/7/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (7) (367 words)
- [Product Updates | NiCE Cognigy | Product (6)](/content/product-updates/tag/product/page/6/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (6) (371 words)
- [Product Updates | NiCE Cognigy | Product (15)](/content/product-updates/tag/product/page/15/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (15) (352 words)
- [Product Updates | NiCE Cognigy | Product (16)](/content/product-updates/tag/product/page/16/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (16) (358 words)
- [Product Updates | NiCE Cognigy | Product (13)](/content/product-updates/tag/product/page/13/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (13) (374 words)
- [Product Updates | NiCE Cognigy | Product (14)](/content/product-updates/tag/product/page/14/index.html): Product | Your one-stop-shop for the latest Cognigy.AI product news and best practices. (14) (364 words)
- [News & Announcements | NiCE Cognigy | News (6)](/content/news/tag/news/page/6/index.html): News | News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (6) (517 words)
- [News & Announcements | NiCE Cognigy | Cognigy (2)](/content/news/author/cognigy/page/2/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (2) (337 words)
- [News & Announcements | NiCE Cognigy | Derek Roberti](/content/news/author/derek-roberti/index.html): Derek has spent the last 15 years working with Marketing Technology in the Enterprise. He joined Cognigy, Inc. in 2018 as the VP Technology to bring conversational AI to the North American market. (113 words)
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- [News & Announcements | NiCE Cognigy | Philipp Heltewig (2)](/content/news/author/philipp-heltewig/page/2/index.html): Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. Since 2016, Heltewig has been co-founder and CEO of Cognigy, focusing on the automation of customer and employee services through Conversational AI. (2) (80 words)
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Cognigy Blog: Updates und alles rund um Conversational AI & Kundenservice-Automatisierung mit KI. Jetzt abonnieren! (24 words)
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- [Product Updates | NiCE Cognigy | Thiago Leite](/content/product-updates/author/thiago-leite/index.html): Your one-stop-shop for the latest Cognigy.AI product news and best practices. (45 words)
- [Cognigy.AI Showcases | NiCE Cognigy | Akshay Warikoo](/content/resources/showcases/author/akshay-warikoo/index.html): I am a product marketing enthusiast driven by an insatiable curiosity to find answers to the most pressing questions. Whether it’s finding a technological solution to solve the client’s problems or understanding the consumer behaviour behind the decision-making process, I've been able to swiftly uncover a customer’s pain point and identify a strategic solution. (135 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Cognigy](/content/blog/author/fiona-egan/index.html): Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (50 words)
- [Product Updates | NiCE Cognigy | Alina Stepnova](/content/product-updates/author/alina-stepnova/index.html): Your one-stop-shop for the latest Cognigy.AI product news and best practices. (41 words)
- [Product Updates | NiCE Cognigy | Sascha Wolter](/content/product-updates/author/sascha-wolter/index.html): Your one-stop-shop for the latest Cognigy.AI product news and best practices. (155 words)
- [News & Announcements | NiCE Cognigy | Philipp Heltewig](/content/news/author/philipp-heltewig/index.html): Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. Since 2016, Heltewig has been co-founder and CEO of Cognigy, focusing on the automation of customer and employee services through Conversational AI. (346 words)
- [News & Announcements | NiCE Cognigy | Contact Center](/content/news/tag/contact-center/index.html): Contact Center | News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (203 words)
- [Cognigy.AI Showcases | NiCE Cognigy | Derek Roberti](/content/resources/showcases/author/derek-roberti/index.html): Derek has spent the last 15 years working with Marketing Technology in the Enterprise. He joined Cognigy, Inc. in 2018 as the VP Technology to bring conversational AI to the North American market. (218 words)
- [News & Announcements | NiCE Cognigy | Jessica Gopalakrishnan](/content/de/news/author/jessica-gopalakrishnan/index.html): Jessica Gopalakrishnan is a marketing strategist experienced in accelerating growth at early stage and mature startups. As the Senior Director of Marketing at Cognigy, she is focused on demand generation strategies for the North American market, as well as advancing global awareness about Conversational AI and customer service automation. (348 words)
- [News & Announcements | NiCE Cognigy | Muriel Klusmann](/content/news/author/muriel-klusmann/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (138 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Alexander Teusz](/content/blog/author/alexander-teusz/index.html): Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (96 words)
- [News & Announcements | NiCE Cognigy | Thijs Waanders](/content/news/author/thijs-waanders/index.html): Thijs worked as a management consultant and software developer before joining Cognigy to help build the future for conversational AI. At Cognigy, he works as a technical consulting manager and has been involved with multiple projects at some of Europe’s most prominent brands. Thijs loves to come up with new applications in the field of conversational UX and is especially interested in their impact on future business models. (157 words)
- [Cognigy.AI Showcases | NiCE Cognigy | Alexander Teusz](/content/resources/showcases/author/alexander-teusz/index.html): See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos. (232 words)
- [News & Announcements | NiCE Cognigy | Sascha Poggemann](/content/de/news/author/sascha-poggemann/index.html): Als Mitgründer und COO von Cognigy liegt der Fokus von Sascha darauf, wachsende und etablierte Unternehmen mit praktischen Anwendungen für einen digitalen und interaktiven Kundenservice zu unterstützen. Er ist zudem ein erfahrener Redner zu den Themen Neue Technologien, Künstliche Intelligenz und Unternehmertum. (343 words)
- [News & Announcements | NiCE Cognigy | Ana-Maria Banta (2)](/content/de/news/author/ana-maria-banta/page/2/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (2) (237 words)
- [News & Announcements | NiCE Cognigy | Martina Yazgan](/content/news/author/martina-yazgan/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (306 words)
- [News & Announcements | NiCE Cognigy | Partner](/content/de/news/tag/partner/index.html): Partner | News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (209 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Greg O'Sullivan](/content/blog/author/greg-osullivan/index.html): Greg is an experienced Head of Operations with a passion for delivering world-class human experiences. He is a Guest Author at the official Cognigy Blog. (59 words)
- [News & Announcements | NiCE Cognigy | Product](/content/de/news/tag/product/index.html): Product | News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (55 words)
- [Cognigy.AI Showcases | NiCE Cognigy | Sebastian Glock](/content/resources/showcases/author/sebastian-glock/index.html): Sebastian Glock is Director of Product Marketing at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events. (472 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Hoke Kristyanto](/content/blog/author/hoke-kristyanto/index.html): I always believe in making people believing. It is not just what you do but also about what you believe in your life! There is more than just the technology - it is always the people! (91 words)
- [News & Announcements | NiCE Cognigy | News](/content/de/news/tag/news/index.html): News | News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (355 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Azhar Ahmad](/content/blog/author/azhar/index.html): The world of Conversational AI is constantly changing. So how do you keep up? That's where I come in as the Senior Growth Architect here at Cognigy. If you're still unsure how artificial intelligence can help propel your customer service to new heights, it's time to subscribe to our blog. (368 words)
- [News & Announcements | NiCE Cognigy | Vanessa Maniera](/content/de/news/author/vanessa-maniera/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (208 words)
- [Contact center Blog](/content/blog/tag/contact-center/index.html): Contact Center | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (365 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Akshay Warikoo](/content/blog/author/akshay-warikoo/index.html): I am a product marketing enthusiast driven by an insatiable curiosity to find answers to the most pressing questions. Whether it’s finding a technological solution to solve the client’s problems or understanding the consumer behaviour behind the decision-making process, I've been able to swiftly uncover a customer’s pain point and identify a strategic solution. (86 words)
- [Industries Blog](/content/blog/tag/industries/page/2/index.html): Industries | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (2) (62 words)
- [News & Announcements | NiCE Cognigy | Kristina Dodier](/content/news/author/kristina-dodier/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (60 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Vanessa Maniera](/content/de/blog/author/vanessa-maniera/index.html): 
Cognigy Blog: Updates und alles rund um Conversational AI & Kundenservice-Automatisierung mit KI. Jetzt abonnieren! (345 words)
- [Events Blog](/content/blog/tag/events/index.html): Events | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (113 words)
- [Industries Blog](/content/blog/tag/industries/index.html): Industries | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (455 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Dino Vukusic](/content/blog/author/dino-vukusic/index.html): Dino Vukusic is a Senior Sales Engineer at Cognigy, specializing in conversational AI and pre-sales excellence. As the technical backbone of the sales process, he bridges the gap between technology and business, empowering enterprises to harness the full potential of Cognigy.AI. (66 words)
- [Product Updates | NiCE Cognigy | Cognigy](/content/product-updates/author/cognigy/index.html): Your one-stop-shop for the latest Cognigy.AI product news and best practices. (89 words)
- [Ai research Blog](/content/blog/tag/ai-research/index.html): AI Research | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (53 words)
- [Conversational AI Blog](/content/blog/tag/conversational-ai/index.html): Conversational AI | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (366 words)
- [Customer Service Automation Blog](/content/blog/tag/customer-service-automation/index.html): Customer Service Automation | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (369 words)
- [Chatbots Blog](/content/blog/tag/chatbots/index.html): Chatbots | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (51 words)
- [Customers Blog](/content/blog/tag/customers/index.html): Customers | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (60 words)
- [News & Announcements | NiCE Cognigy | Ana-Maria Banta](/content/news/author/ana-maria-banta/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (250 words)
- [Call center Blog](/content/blog/tag/call-center/index.html): Call Center | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (215 words)
- [Case Studies Blog](/content/blog/tag/case-studies/index.html): Case Studies | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (109 words)
- [Conversational ivr Blog](/content/blog/tag/conversational-ivr/index.html): Conversational IVR | Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (61 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Alexander Christodoulou](/content/blog/author/alexander-christodoulou/index.html): Alexander is a Senior Sales Engineer with a background in Computational Linguistics and a deep-rooted passion for Conversational AI. At the forefront of the field since its early days, he is dedicated to using AI to simplify tasks and enhance efficiency. By emphasizing user-friendliness and exceptional UX in cutting-edge technology, Alexander aims to make tech more accessible, helping others understand and embrace the innovations shaping our world. (190 words)
- [Product Updates | NiCE Cognigy | Philipp Heltewig](/content/product-updates/author/philipp-heltewig/index.html): Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. Since 2016, Heltewig has been co-founder and CEO of Cognigy, focusing on the automation of customer and employee services through Conversational AI. (114 words)
- [Product Updates | NiCE Cognigy | Jarrod Davis](/content/product-updates/author/jarrod-davis/index.html): Your one-stop-shop for the latest Cognigy.AI product news and best practices. (162 words)
- [News & Announcements | NiCE Cognigy | Ana-Maria Banta](/content/de/news/author/ana-maria-banta/index.html): News and announcements about Cognigy, the world's leading Conversational AI and customer service automation provider. (379 words)
- [Conversational AI & Automation Blog | NiCE Cognigy | Cognigy](/content/blog/author/cognigy/index.html): Keep up with the latest in Conversational AI and customer service automation on the official Cognigy blog. Subscribe now! (378 words)
- [News & Announcements | NiCE Cognigy | Jessica Gopalakrishnan](/content/news/author/jessica-gopalakrishnan/index.html): Jessica Gopalakrishnan is a marketing strategist experienced in accelerating growth at early stage and mature startups. As the Senior Director of Marketing at Cognigy, she is focused on demand generation strategies for the North American market, as well as advancing global awareness about Conversational AI and customer service automation. (483 words)

## About Pages

- [About Cognigy.AI API - Cognigy Documentation](/content/docs/api-reference/about/index.html): Introduction to the Cognigy.AI REST API, covering authentication, CORS support, and RESTful endpoints for managing AI Agents and platform resources. (266 words)
- [Installation - Cognigy Documentation](/content/docs/ai/administer/installation/about/index.html): Learn about Cognigy.AI installation options, including Cognigy SaaS and on-premises deployments with Helm charts for Kubernetes environments. (110 words)
- [Nexus: About](/content/nexus/about/index.html): Discover Nexus 2026, the CX AI Summit by NiCE Cognigy. Learn how AI is transforming customer experiences with insights, innovations, and strategies. (296 words)
- [Über Cognigy | Cognigy](/content/de/about/index.html): Cognigy bietet Conversational AI & Automation für Contact Center, die sich nahtlos in alle Kanäle integrieren. Jetzt kostenlose Demo buchen! (664 words)
- [About us | NiCE Cognigy](/content/about/index.html): Cognigy is a Conversational AI & automation provider that delivers frictionless, omnichannel customer and employee experiences. Book demo or try free! (782 words)

## Resources

- [Full Page Index](/index.html): Browse all cached pages with rich metadata
- [About This Cache](/content/about.html): Methodology, technical details, and usage guidelines
- [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery
- [Robots.txt](/robots.txt): Crawler directives