glossary/
98 pages · Updated July 18, 2026
Pages
- What Is a Session Border Controller (SBC) | NiCE Cognigy
- What Is an Automatic Call Distributor (ACD) | NiCE Cognigy
- What Is Machine Learning (ML) | NiCE Cognigy
- What Is Automated Speech Recognition (ASR) | NiCE Cognigy
- What Is GDPR | NiCE Cognigy
- What Is Cloud-Native Architecture | NiCE Cognigy
- What Is Multivariate Testing (in AI) | NiCE Cognigy
- What Are AI Guardrails | NiCE Cognigy
- What Is AI Agent Studio | NiCE Cognigy
- What Is Automation Discovery | NiCE Cognigy
- What Is Voice AI | NiCE Cognigy
- What Is PSTN | NiCE Cognigy
- What Is a Voice Bot? | NiCE Cognigy
- What Is a Tool (in AI Agents) | NiCE Cognigy
- What Is Voice Stream (RTP)? | NiCE Cognigy
- What Is an Outbound AI Agent | NiCE Cognigy
- What Is xApps | NiCE Cognigy
- What Is Skill Based Routing | NiCE Cognigy
- What Is Intent Based Routing | NiCE Cognigy
- What Is AI Hallucination | NiCE Cognigy
- What Is Net Promoter Score (NPS) | NiCE Cognigy
- What Is Hyperautomation | NiCE Cognigy
- What Is a Context Window | NiCE Cognigy
- What Is Sentiment Analysis | NiCE Cognigy
- What Is Enterprise-Grade AI | NiCE Cognigy
- What Is Agentic RAG | NiCE Cognigy
- What Is Speech Recognition Metadata | NiCE Cognigy
- What Is TTS Caching? | NiCE Cognigy
- What Is Prompt Engineering | NiCE Cognigy
- What Is a Chatbot | NiCE Cognigy
- What Is Generative AI | NiCE Cognigy
- What Is Natural Language Understanding (NLU) | NiCE Cognigy
- What Is an Auto Dialer | NiCE Cognigy
- What Is a Job (in AI Agents) | NiCE Cognigy
- What Is a Blended Agent | NiCE Cognigy
- What Is a Contact Center | NiCE Cognigy
- What Is a Large Language Model (LLM) | NiCE Cognigy
- What Is Knowledge AI | NiCE Cognigy
- What Is Language Detection | NiCE Cognigy
- What Is SIP Protocol | NiCE Cognigy
- What Is Conversation Analytics | NiCE Cognigy
- What Is Natural Language Processing (NLP) | NiCE Cognigy
- What Is WebRTC? | NiCE Cognigy
- What Is Deep Learning | NiCE Cognigy
- What Is CCaaS (Contact Center as a Service) | NiCE Cognigy
- What Is Agentic AI | NiCE Cognigy
- What Is Customer Effort Score (CES) | NiCE Cognigy
- What Is Retrieval-Augmented Generation (RAG) | NiCE Cognigy
- What Is a SIP Trunk | NiCE Cognigy
- What Is AI Governance | NiCE Cognigy
- What Is Conversational AI | NiCE Cognigy
- What Is First Contact Resolution (FCR) | NiCE Cognigy
- What Is Average Handle Time (AHT) | NiCE Cognigy
- What Is Voice Automation? | NiCE Cognigy
- What Is Agent Handover | NiCE Cognigy
- What Is LLM Orchestration | NiCE Cognigy
- What Is Agent Orchestration | NiCE Cognigy
- What Is Multimodal CX | NiCE Cognigy
- What Is Next Best Action | NiCE Cognigy
- What Is an Agentic Workflow | NiCE Cognigy
- What Is Cognigy.AI | NiCE Cognigy
- What Is an AI-First Contact Center | NiCE Cognigy
- What Is Barge-In | NiCE Cognigy
- What Is AI Observability | NiCE Cognigy
- What Is the Hybrid Workforce Model | NiCE Cognigy
- What Is the Model Context Protocol (MCP) | NiCE Cognigy
- What Is AI Agent Evaluation | NiCE Cognigy
- What Is Composite AI | NiCE Cognigy
- What Is Contact Center AI (CCAI) | NiCE Cognigy
- What Is Continuous ASR | NiCE Cognigy
- What Is Natural Language IVR | NiCE Cognigy
- What Is Natural Language Generation (NLG) | NiCE Cognigy
- What Is an AI Agent | NiCE Cognigy
- What Is Speaker Recognition | NiCE Cognigy
- What Is a Voice Gateway | NiCE Cognigy
- What Is Agent Copilot | NiCE Cognigy
- What Is a Multi-Agent System | NiCE Cognigy
- What Is Speech Synthesis (Text-to-Speech / TTS) | NiCE Cognigy
- What Is Cognitive Computing | NiCE Cognigy
- What Is the Nexus Engine (Cognigy) | NiCE Cognigy
- What Is a Contact Center Agent | NiCE Cognigy
- Conversational AI Glossary, Contact Center & AI Terms Explained | NiCE Cognigy
- What Is Robotic Process Automation (RPA) | NiCE Cognigy
- What Is Genesys | NiCE Cognigy
- What Is Agent Memory | NiCE Cognigy
- What Is the Agent-to-Agent (A2A) Protocol | NiCE Cognigy
- What Is a Voice Concierge? | NiCE Cognigy
- What Is an AI Workforce | NiCE Cognigy
- What Is Speech Recognition (Speech-to-Text / STT)? | NiCE Cognigy
- What Is Digital Wait Treatment | NiCE Cognigy
- What Is a Low-Code Platform | NiCE Cognigy
- What Is Containment Rate | NiCE Cognigy
- What Is Digital Self-Service | NiCE Cognigy
- What Is SSML | NiCE Cognigy
- What Is Omni-Channel Customer Experience | NiCE Cognigy
- What Is Webchat? | NiCE Cognigy
- What Is Interactive Voice Response (IVR) | NiCE Cognigy
- What Is Conversational IVR | NiCE Cognigy