Cognigy Voice Gateway | Unlock hyper-realistic voice interactions | NiCE Cognigy
Unlock Hyper-Realistic, Lifelike Voice Interactions at Scale
Cognigy Voice Gateway brings together market-leading AI, native voice connectivity, and best-in-class speech technology to help you scale world-class voice experiences
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Give Cognigy's AI Agent a Call and Hear it for Yourself!
Language: English (US)
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Voice Gateway Built for Contact Center AI
Cognigy Voice Gateway enables turnkey connectivity into your CCaaS and CPaaS infrastructure of choice without expensive rip-and-replace and IT hassle, helping you better focus on customer service experiences.
Integrated Ecosystem
Easily connect our Voice Gateway to any contact center and telephony system. Use pre-integrated, best-of-breed speech services or create and connect your custom speech model effortlessly.
Voice Intelligence
Provide natural responses with leading-edge NLU and GenAI. Design the perfect voice for your use case and effortlessly speak customers’ language leveraging inbuilt machine translation - 100+ languages.
Advanced Call Control
From barge-in and DTMF handling to recording and seamless agent handoff, Cognigy's robust voice functionalities let you create rich, complex interactions. Easily initiate outgoing calls with answering machine detection (AMD) capability.
Enterprise Readiness
Use Voice Gateway as part of a secure, enterprise-grade SaaS platform. We provide complete system monitoring with fine-grained data on call traffic history and proactive alerts.
99.7%
successful intent recognition
25K+
concurrent conversations supported
1000+
synthetic voices supported
Deepen Emotional Connections
Handle high-volume phone queries and fast-track problem-solving – all while building a personal connection. With Cognigy, craft natural-sounding interactions like never before with state-of-the-art speech technology.
Kim
female
English (US)
Soft
Airlines
Dave
male
English (UK)
Excited
Retail
Stephanie
female
German (DE)
Friendly
Logistics
Ana
female
Spanish (ES)
Helpful
Banking
Dan
male
Dutch (NL)
Professional
Telco
Alex
male
English (US)
Cloned
Assistant
Aksel
male
Danish (DK)
Calm
Healthcare
Personalized Interactions
Tailor every engagement by incorporating the wider customer journey context with CRM data and built-in contact profiles.
Full-Featured Voice Gateway
- Inbound and outbound call handling
- Agile flow editor with native voice authoring tools
- STT / TTS services of choice and possible NLU mix-and-match
- Configurable voice using Speech Synthesis Markup Language (SSML)
- Continuous Speech Recognition for flexible incremental dialogues
- Call classification and routing using SIP headers and metadata
- Seamless multilingual translation and transition
- Live transcription with TTS metadata
- Enterprise-grade security, scalability, and system monitoring
POWER UP Your Contact Center
Deliver frictionless and personalized voice experiences with Cognigy.AI
Empower Agents to Speak any Language
Multilingual Voice AI Agents don't stop at pure self-service. Our robust real-time translation capabilities enable service agents to effortlessly overcome language barriers, ensuring seamless support for customers globally.
VUX Design Made Easy
With Cognigy's low-code AI flow editor and voice authoring tools, designing and optimizing phone interactions has never been easier.
- Preview and fine-tune audio experiences while building your voice agents
- QA real-world user experiences and optimize your service flow at speed
- Follow and debug live calls with real-time STT scripts and TTS metadata