Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Jarrod Davis

Introducing the Cognigy Mastery Program: A New Standard in AI Agent Certification

Cognigy is proud to announce the launch of its fully upgraded Cognigy Academy, featuring the new Mastery Progr...

Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG

In today’s digital world, accessibility is not just a requirement; it’s a standard that helps to ensure everyo...

Embrace Conversational AI: Revolutionize your Customer Access Strategy

As new technologies and communications channels emerge, organizations often quickly plug the gaps in customer ...

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part II

Summary: In part one, we looked at five of the ten most common automation mistakes organizations make when usi...

Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I

Summary: The benefits of automation are real, but the costs of doing it poorly are even more so. Since many co...