Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem

AI Agents are evolving rapidly. What began as conversational assistants is quickly becoming a network of syste...

Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4

Cognigy.AI 2026.4 introduces improvements in AI Agent behavior control, speech-to-text support, and voice carr...

Enhanced MCP Security, New Speech Service Integrations, and More with Cognigy.AI 2026.3

The 2026.3 release continues to give enterprise teams greater flexibility and control when building, securing,...

Meet Simulator: AI Agent Evaluation for Real-World Confidence

AI Agents are no longer experimental. They are customer-facing, autonomous, and increasingly responsible for c...

Expanded Prebuilt Agent Tools and More with Cognigy.AI 2026.1

The Cognigy.AI 2026.1 release introduces a new prebuilt Handover to Human Agent Tool and enhances Live Agent r...

Stronger Data Governance, Deeper NiCE CXone Integration, and More with Cognigy.AI 2025.25 Release

Cognigy.AI 2025.25 introduces targeted enhancements focused on privacy-aware data governance, native integrati...

Now On-Demand: Cognigy.AI Tech Update - Q4 2025

Watch the Q4 Cognigy.AI Tech Update on demand - a fast-paced, demo-driven walkthrough of the latest platform c...

Native Storm (Content Guru) Integration and More with Cognigy.AI 2025.24 Release

Cognigy.AI 2025.24 release introduces a native Handover Provider for Content Guru’s storm® platform, expanding...

Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release

Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and more flexible Webchat styling with ne...

Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release

Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.

Meet AI Ops Center: Real-Time Observability & Control for AI Resilience at Scale

Summary: As enterprises scale AI-powered service across channels and markets, reliability has become the new b...

Scalable Knowledge Integration and More with Cognigy.AI 2025.21 Release

The 2025.21 release of Cognigy.AI brings a powerful enhancement to Knowledge AI with the introduction of Knowl...

Enhanced AI Observability and Voice Media Control with Cognigy.AI 2025.20 Release

This release provides developers with deeper observability into LLM requests and AI Agent behavior, supporting...

Now On-Demand: Cognigy.AI Tech Update - Q3 2025

We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterpr...

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