Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Nhu Ho

Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90

Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

Upgraded Admin Center and More with Cognigy.AI v4.89

Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88

Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87

The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

UX Enhancements and More with Cognigy.AI v4.86

Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversat...

Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85

Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting...

Now On-Demand: Cognigy.AI Tech Update Q3 2024

The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and f...

Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84

The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat ac...

Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83

Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native inte...

Contact Center AI: 15 Essential Voice Features

Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech...

Amazon Bedrock Native Integration and More with Cognigy.AI v4.82

Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock.

6 Best Practices to Implement Real-Time Voice Translation

Today's globalized world has blurred not only the physical borders but also the cultural and communication bar...

Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81

Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service m...

Subscribe to Cognigy.AI Tech Updates

Get your invitations to our quarterly Tech Update webinars — compact, demo-driven, and packed with everything that’s new in Cognigy.AI: updates, highlights, and releases.