Product Updates | NiCE Cognigy | Nhu Ho (6)

Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Cognigy.AI v4.80 reveals many exciting features including Flow image export for cross-team collaboration, Silence Overlay...

From advanced content extraction in Knowledge AI to optimizing VUX with contact center soundscapes, here is what’s new...

The latest Cognigy.AI Tech Update has arrived! In the ever-evolving world of AI, keeping up with the latest technology is crucial.

The latest release of Cognigy.AI introduces a brand-new Knowledge AI billing report, together with a streamlined usage tracking feature.

With Cognigy.AI v4.77, we’re thrilled to announce native support for Google Gemini models, further enhancing our product capabilities.

Building on the previous release of the GenAI embedding model option for NLU training, we’re excited to introduce new reranking features.

Cognigy.AI v4.75 features native xApps integration in Cognigy Webchat and more flexible enterprise access management.

Let’s face it – Large Language Models are incredibly powerful, but they alone aren’t (yet) optimized for enterprise settings.

The newest release of Cognigy.AI lets you harness the combination of LLM and NLU for maximum efficiency in intent recognition.

In an era flooded with information, customer service is evolving beyond problem-solving to delivering exceptional experiences.

The latest version introduces new error handling features, maximizing the reliability and efficiency of LLM and API operations.

This update enhances AI agents’ understanding capabilities, ensuring they provide even better support and insights.

Stay updated with the latest technology news and updates surrounding Cognigy.AI's advancements.

Cognigy.AI v4.71 features Streaming support for ElevenLabs Text-to-Speech service to drastically reduce latency.