Convert Branch to Flow & more with Cognigy.AI v4.26

Authors name: Sebastian Glock May 18, 2022

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easier than ever to manage large Flows: With the new function "Create Flow from branch" parts of a large Flow can be compartmentalized and turned into independent Flows with a few clicks.

Watch the video below to learn about the benefits and various use cases:

Convert Branch to Flow within the Cognigy.AI Flow Editor

More Improvements for Cognigy.AI

• Improved by upgrading the webchat widget in service-webchat and service-ui to version 2.41.0
• Improved by allowing 3rd party client cognigy-live-agent to query user data
• Improved by forwarding the sessionId to Live Agent
• Improved by displaying appropriate extension label in Uninstall/Update dialog box
• Improved by automatically filling question node fields with Cognigy Live Agent inbox ID
• Improved by removing special characters from intents names, hence allowing to import packages created in previous versions of Cognigy.AI v4
• Improved by introducing a frustration property to the input object, which increases when the user repeatedly takes the same path through the Flow
• Improved by limiting access to sensitive data for user without followUser permissions

Improvements for Cognigy Insights

• Improved by adding necessary and missing indices on analytics and sessions collections so that the initial load of Quantitative Queries are covered. Reduces the count totalDocsExamined to 0 by only scanning the indexed Keys
• Improved by adding distinct color to the agent messages

To learn more about these and other new features, check our Release Notes for Cognigy.AI and Cognigy Insights.