Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

Authors name: Sebastian Glock June 23, 2022

With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analysis if transcripts. This is enabled through a new column in Transcript Explorer which displays the Endpoint where an interaction occurred.

Improvements for Cognigy.AI Virtual Agents

• Improved by making UX better for extension installation and upload
• Improved by refreshing Contact Profiles on each new input by default
• Improved by adding the organisationId to the url after logout so that multi-org users also can login again right away
• Improved by forwarding the say node settings including the forwardable flag to the Live Agent provider
• Improved by adding a query parameter to retrieve the proper threads without pagination in RingCentral Engage
• Improved by allowing attachments to be forwarded in "as-is" format for the webhook channel to be handled in output transformer
• Improved by making changes to meet accessibility standards
• Improved by providing a better UX for our Playbook Player in the Interaction Panel
• Improved by adding real-time translation for adaptive cards

Improvements for Cognigy Live Agent

• Add the new supervisor dashboard under the "Reports" section, including information about agents' availability and conversation statuses.
• Add the new notification center that makes it quick to access the latest notifications.

To learn more about these and other new features, check our Release Notes for Cognigy.AI and Cognigy Insights.