Improved Accessibility & More With Cognigy.AI v4.29

Authors name: Sebastian Glock July 7, 2022

This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agents and Live Agent.

Improvements for Cognigy.AI Virtual Agents

Improved by making the tooltips and toggles accessible
Improved by adding the option to disable collection of Intent Trainer Records in the Blind Mode Node
Improved by forwarding profile information to Ring Central Engage platform
Improved by routing to the run step details panel from task menu
Improved by adding a collapsible panel to show resource details of a playbook run
Improved by adding an option to the Match Pattern Node, to use the full text of a system slot in match patterns
Improved by not allowing the last admin of an organisation to get deleted from the system

Improved by adding support to remember the first accessed URL path and redirecting to it after login successfully
Improved by removing resolve functionality from the mute operation. Previously, whenever an agent would mute a conversation, the conversation would be automatically resolved

To learn more about these and other new features, check our Release Notes for Cognigy.AI and Cognigy Insights.