Improved Voicebot Handling with Cognigy.AI v4.6

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Authors name: Sebastian Glock July 7, 2021

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Cognigy.AI v4.6 comes with better support for business users designing voice experiences: Voice Gateway message are now part of if Interaction Panel and give a better overview of conversation metadata.

Under the hood, we also changed caching of the core objects used while processing user inputs - this leads to a huge performance improvement of the platform.

Other new features & functions include:

• Improved message styles in Webchat
• Updated integrated WebchatWidget and some WebchatWidget plugins to the lates version v2.30.1
• Removed auto-increment functionality for the switch- (lookup) and if-node in the Flow Editor
• Added an option to train Intents from the Flow list and Flow editor
• Improved the way how our nlp services cache certain data which will improve their memory pressure

To learn more about these and other new features, check our Release Notes.

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