Cognigy.AI Showcases | NiCE Cognigy
Cognigy.AI Showcases
See Conversational AI in action and browse through a selection of Cognigy.AI videos and demos.
Feb 24, 2025
7 min
Watch how an agentic AI Agent easily assists an utilities customer with contract inquiries, moves his service to a new home, and arranges a solar panel consultation in ju...
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Aug 2, 2024
5 min
The healthcare industry faces the dual challenge of providing high-quality care while managing the increasing service demand. AI can handle repetitive, administrative tas...
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AI Agents for your Business
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May 13, 2024
4 min
Imagine the convenience of finding the perfect outfit for your special occasion without the hassle of endless browsing. Start with your favorite channel for inspiration a...
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May 13, 2024
5 min
As the world becomes more interconnected, the ability to communicate across languages is a critical component of customer service excellence. With labor shortages to cont...
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Apr 19, 2024
3 min
Outbound calls have often been associated with negative connotations, but it doesn’t have to be that way. The difference between an inferior outbound service and an excep...
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Sep 29, 2023
4 min
In an era where instant information is the norm, businesses must evolve to meet rising customer expectations. Be it product information, troubleshooting help, or service ...
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Dec 16, 2022
5 min
The sound of the human voice has a profound impact on our interactions. Our voices convey not just the words we speak, but also emotions and intonation, which can greatly...
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Dec 15, 2022
3 min
Whether working from home or on site, agents have to be ready for any problem that could come their way. But when there’s no shoulder to tap, AI has got their backs. Inte...
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Dec 10, 2022
3 min
Customers are tired of long wait times and inconsistent customer service on the phone line. With AI-powered virtual assistants, you can handle a large volume of calls sim...
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Sep 9, 2022
4 min
IVR is one of the most consistently bad customer experiences and first thing people associate with contacting customer service. But it doesn’t have to be! When entering a...
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Feb 22, 2022
8 min
"Any sufficiently advanced technology is indistinguishable from magic". This is the third of Clark's laws, a list of three adages formulated by British science fiction wr...
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Feb 15, 2022
4 min
There is nothing more intuitive than having a natural conversation with a voicebot where users don't have to think about a list of alternatives to pick from or utter a sp...
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Feb 1, 2022
6 min
As businesses grow in size and scope, it becomes quite cumbersome to have personalized engagements and execute multiple processes swiftly. As a result, employees are left...
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Nov 22, 2021
4 min
It’s often challenging and time-consuming for a user to search and sift through a pile of data for an answer. Dedicated chatbots can help by providing instant, conversati...
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Jul 22, 2021
4 min
In the standard ITSM process the rate of handling issues (incidents and requests) is limited by the availability and workload of Human Agents at the Help Desk which makes...
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May 5, 2021
4 min
Human Resources teams face the same challenges as all teams: do more with less, and scaling up and down. HR teams juggle a demanding role of supporting hundreds even thou...
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Apr 12, 2021
4 min
Human communication is more than an exchange of data. It includes the expression of feelings, well beyond simple semantics. This power to connect with others through emot...
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Mar 12, 2021
11 min
CRM is undoubtedly an indispensable tool for every sales professional. Finding the right piece of information exactly when it's needed is key to success.
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Feb 22, 2021
3 min
Picture yourself standing in line at the airport with your bag in one hand and your phone in the other. You need to get your flight status and you want it to be as simple...
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Jan 28, 2021
4 min
Contact Centers in the logistics industry are flooded with standard requests. "Where is my package?" ranks #1 among the top customer service inquiries. Even though it is ...
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Jan 14, 2021
6 min
RPA is an ideal technology to make the agent's life easier and significantly reduce average handle time. However, chatbots and voice bots optimize it even further for bot...
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Dec 15, 2020
3 min
Utilities receive two-thirds of payments via electronic channels, yet most still lack the capacity to efficiently communicate with their customers digitally. Due to COVID...
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Nov 16, 2020
4 min
Booking a hotel room online has become the norm in the hospitality industry. The same, however, cannot be said for services. In many cases, customers have to call, send a...
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Oct 30, 2020
5 min
Banks and financial services companies are one of earliest adopters of Conversational AI. They are making it quicker and easier for consumers to open accounts, transfer m...
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Oct 29, 2020
5 min
Businesses that use Conversational AI for e-commerce - for product selection and customer service - are providing experiences that convert a higher rate of new customers,...
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Oct 28, 2020
3 min
We've all been there: Minor car accident = major annoyance. Even with good insurance coverage, waiting on the phone line and dealing with the corresponding paperwork isn'...
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Oct 2, 2020
5 min
When workers lose their jobs, they need help. One of the first places they turn to is their state unemployment agency to understand how they can get financial assistance ...
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Oct 2, 2020
7 min
“Everything that can be automated will be automated” - that statement that has proved true many times. Making backend systems easily accessible via Conversational AI is a...
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Oct 1, 2020
6 min
When developing virtual agents, our plans often center around channels and devices. Should our chatbot be available on our website, over SMS or embedded in an app? Should...
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Aug 15, 2020
4 min
Consumers love the convenience and ease of conversational UIs. They appreciate the natural flow of interaction - as long as it helps them achieve their goals. Unfortunate...
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Aug 15, 2020
3 min
Whether customers fill out online forms, send emails or initiate chat conversations - many use cases require businesses to securely authenticate end users. When transacti...
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Aug 14, 2020
3 min
At Cognigy, we love to see what our customers and partners build with Cognigy.AI. Every go-live is celebrated and seeing a brand new Virtual Agent out in production makes...