AI Agents for Chat and Messaging | NiCE Cognigy
World-Class Chat Experiences Customers Crave
Make it easy and convenient for customers to get effective and personal support – anytime, on all digital and messaging channels.
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Meet Customer Expectations in the AI Age
Consumers are more AI-savvy than ever, and they expect intelligent, personalized, and effortless service experiences.
Cognigy AI Agents offer exceptional language understanding, empathy, and deep knowledge of your business and customers to deliver world-class service customers crave.
99.5%
faster response time
16M+
AI-powered conversations annually
80%
cost reduction achieved
Instant Support on Your Customers’ Terms
Let customers take the wheel and decide when and how they engage with your service.
Omnipresent
Personalized
Transaction-Ready
Accessible & Inclusive
Omnipresent
Engage with customers on their channel of choice and be available round-the-clock to assist them whenever they need help.
Cognigy AI Agents are readily accessible on 30+ channels and can be deployed easily on any other preferred touchpoint via standard interfaces.
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Personalized
Deliver personalized and context-sensitive responses that match conversation history and customer sentiment.
By working with your CRM, our AI Agents can immediately identify where customers are in their journey, ensuring consistent experiences everywhere.
Transaction-Ready
From rebooking, cancellation, and order status support to invoice requests, payment, and refunds, AI Agents assist customers in quickly and effectively executing transactions.
Beyond answering questions, they can anticipate customer needs and provide proactive assistance, elevating customer experience and boosting sales.
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Accessible & Inclusive
Ensure the quality of service for everyone and effectively navigate dynamic regulatory landscapes.
Cognigy Webchat conforms with state-of-the-art accessibility standards (WCAG, Section 508, etc.), empowering you to deliver a usable and inclusive experience for all individuals.
Truly Omnichannel Customer Journeys
Save customers from daunting query repetition when switching between touchpoints. Seamlessly update your CRM with every interaction and resume the conversation thread on another channel – without losing any context.
NiCE Cognigy auto-converts content format to suit the specific channel and help you leverage the best of each communication medium.
Find the Exact Answer to Every Customer Query
Leveraging Large Language Models (LLM), our AI Agents can quickly absorb and process your enterprise knowledge to provide the most accurate answer to customer queries - every time.
Before Knowledge AI
After Knowledge AI
AI Agents That Work for Your Business
Stay ahead of the competition by capturing dynamic customer and market needs - fast.
Fluent in 100+ Languages
Cognigy AI Agents enable multilingual customer service and empower agents to communicate in any language from day one.
Work with Your Tech Stack
AI Agents can be quickly onboarded to work with your systems and learn about your processes and services. Get a head start with our extensive suite of 100+ prebuilt integrations.
30+ Channel Connectors
Deploy your AI Workforce instantly across various digital and messaging channels. Webchat, WhatsApp, Facebook Messenger, LINE, iMessage - you name it.
Rich Media & Multimodality
Deliver rich conversational experiences by seamlessly blending text, visuals, and multimedia in a single interaction.
Why Cognigy AI Agents
Prebuilt Solutions
trained by us and approved by you. Go live in a matter of weeks.
Best-in-Class AI
with native Large Language Model support for a human-like experience throughout.
Easy Knowledge Upgrade
via file uploads to deliver precise answers to any knowledge-based query.
360° Insights
into your AI workforce and customer service experiences.
Enterprise-Grade Solution
ensuring everything from security and data privacy to scalability and accessibility.
Recognized as Customers' Choice
with 98% recommendation rate.
Named a Leader in the Forrester Wave™ 2026
Conversational AI Platforms for Customer Service
Ranked highest in the Strategy category. Above-average customer feedback among evaluated vendors.