Voice AI Agents | NiCE Cognigy
Voice AI Agents
Amaze Customers with Remarkable Phone Experiences
With Cognigy Voice AI Agents, deliver empathetic and effortless phone conversations that scale.
[SEE A DEMO](/content/cs/c/?cta_guid=68ab807f-430c-4698-91dd-d30c73cdb50f&signature=AAH58kER-5cSlEjGCsIXwQbnt9F5j1FTCw&portal_id=2761836&pageId=80419721532&placement_guid=2b0db1db-0059-4681-8525-a9164d442fcc&click=2b0b21a5-3d2a-4c1f-9a2b-d322822beb70&redirect_url=APefjpHCfkGE2r-bsWkynPJLz-YGIW0EO3DNidi8BT7ck7mtXvaOHREKJ_6qNUfHkHDlgIVCdGHPukVHjwoAES2GTszONvE5PGQe_gnrAgJLeKsnraf0J-Y7G3AK_MTwt1d-WYUQNqlO&hsutk=&canon=https%3A%2F%2Fwww.cognigy.com%2Fsolutions%2Fvoice-ai-agents&ts=1784306934060 "SEE A DEMO"/index.html)
Drive Loyalty with Customer-Centric Experiences
Legacy IVR solutions grapple with lengthy, inefficient navigation and impersonal interactions.
Cognigy's Voice AI Agents bring conversational and routing intelligence to your contact center to create smoother customer journeys, elevate engagement, and increase first-call resolution.
98%
customer satisfaction with outbound Voice AI service
100%
coverage of private customer voice calls within 7 months
99.9%+
successful authentication
Give Cognigy's AI Agent a Call and Hear it for Yourself!
Language: English (US)
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Frictionless Phone Experiences at Scale
Understand what customers want and give them the shortest path to resolution. Prioritize and route calls in an instant to recognize easy self-service opportunities or critical inquiries that require immediate agent attention.
Intuitive Voice Interaction
Powered by Generative and Conversational AI, our Voice AI Agents can understand users and deliver the right answer - all in natural language.
24/7 Responsive Call Center
Serve your customers when they need it the most. With Voice AI Agents on the frontline, enable seamless self-service that cuts unnecessary wait time and resolves issues on first contact.
Agent Support When it Matters
When customers have time-sensitive and complex queries, AI Agents instantly capture their requirements and route them to the best-suited available agent, including the context.
Outbound Calling for Proactive Service
Go beyond reactive support and anticipate customer needs before they know it. Proactively follow up on query resolution or deliver tailored product offers at scale.
Empathetic, Lifelike Voices
Handle high-volume phone queries and accelerate resolution – all while building a personal connection. Craft natural-sounding interactions like never before with Voice AI Agents that speak over 100 languages.
Kim
female
English (US)
Soft
Airlines
Dave
male
English (UK)
Excited
Retail
Stephanie
female
German (DE)
Friendly
Logistics
Ana
female
Spanish (ES)
Helpful
Banking
Dan
male
Dutch (NL)
Professional
Telco
Aksel
male
Danish (DK)
Calm
Healthcare
Alex
male
English (US)
Cloned
Assistant
Bring the Power of AI to Your Contact Center
Gain a competitive edge with the next generation of AI Workforce that works for your business.
Engage with Empathy
With Cognigy, deliver personalized and empathetic responses tailored to each conversation. Effectively measure customer sentiment to track service quality and optimize processes with targeted routing.
Speak Your Customers' Languages
Our Voice AI Agents can speak over 100 languages fluently and empower your support team with real-time translation, helping your business deliver global service and grow.
Enrich Conversational Experiences
Elevate CX and fast-track resolution by tapping into multimodal interactions. Allow customers to easily capture photos, share locations, execute payments, submit signatures and more.
Works with Your Systems
Our AI Agents are designed to work seamlessly with your contact center and enterprise systems – on-premises or in the cloud. No rip and replace, no vendor lock-in.
Why Cognigy AI Agents
Best-in-Class AI
to bring hyper-personalized and empathetic conversations to life
Leading-Edge Speech Technology
for the most accurate speech recognition and ultra-realistic voices.
Prebuilt solutions
trained by us and approved by you. Go live in a matter of weeks.
360° Insights
for both a big picture and granular view of your customer journeys.
Enterprise-Grade
Conversational AI platform proven by the world's most renowned tech analysts.
Recognized as Customers' Choice
with 98% recommendation rate.
Take Your Call Center to New Heights
Deliver remarkable voice experiences today