Amazon Connect with Cognigy.AI | NiCE Cognigy
AI Agents for Amazon Connect
Transform every customer interaction with NiCE Cognigy for Amazon Connect. Our native integration offers an open choice of components and integrations to rapidly build and deploy Agentic AI on voice and digital channels.
[Get it on the AWS Marketplace](/content/cs/c/?cta_guid=f8db0e3e-f8ca-4f7a-a75c-31b5d0a45ddb&signature=AAH58kEFFNb8JLWdQOWWX1V7bdE0Hs_K9g&portal_id=2761836&pageId=72053141905&placement_guid=a5a17236-9840-44bd-95ee-02467f45ccb0&click=5f542543-cf4e-4010-99b0-73d95c5ed515&redirect_url=APefjpG2DVZTYPYl16pVcP_Mq43Xj9KCNtwe6Kum9wSlVmqW_L5yBuxmLmehiGnVy7Q9-dceLYxHEsFTXcDMgq0SP9CIBJFoL3hjNimWuweY1eZDEmGUyec4bymbqbFxRTzrCz7oImsE7_MxL2tYGUGE9A5ChXR-RQ&hsutk=&canon=https%3A%2F%2Fwww.cognigy.com%2Fsolutions%2Fcognigy-for-amazon-connect&ts=1784307112910 "Get it on the AWS Marketplace"/index.html)
NiCE Cognigy is a proud AWS Partner with AWS Conversational AI Competency certification, to help enterprises successfully transition to AI-first
The AI Agent Platform for Amazon Contact Centers
Easily orchestrate and automate CX processes and services between business systems, AI models, voice services and more.
Industry Specific Agents
Pre-trained Agentic Al Agents with industry-specific skills and common service processes
LLM Orchestration
Orchestrate multiple vendors and models like Amazon Bedrock, OpenAl, Anthropic, Google, BYO and more ...
Agent Copilot
Proactive, real-time assistance with sentiment monitoring, call summarization and automated call wrap up.
Knowledge AI
Al-powered knowledge management to deliver accurate, contextual and personalized answers.
Easy to Use for Faster Time to Value
Our powerful low-code UI enables non-technical users to quickly build and update AI Agents across voice, digital, and multimodal channels from a single interface. Stop asking developers for help every time you need a change.
Unlock Enterprise-Ready CX with Cognigy.AI + Amazon Connect
Faster Time to Value
Go from vision to value fast with an intuitive interface for business users and CX professionals.
Get a Head Start on ROI
Deploy in weeks to just a few months, helping customers and agents faster, lowering TCO.
Built for Enterprise Contact Centers
All of the channel and CX integrations you want with the certifications and compliance you need.
AI Your Way
Composable and agnostic so you can use the best technology to support your strategy without limitations.
Webinar: Leverage AWS & Cognigy.AI to Create an AI-first Contact Center
Leading brands trust NiCE Cognigy to scale CX AI
Loved by Customers
Hear what they have to say
5.0
Reviewer Function: Customer Service and Support
Company Size: 500M - 1B USD
Industry: Energy and Utilities
Bring Your Conversational AI Strategy To The Next Level With Less Code
We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers a lot of prebuilt integrations and is therefore a great product for enterprise usage, especially in a multi-brand environment. The support acts fast and feature requests are always welcome and treated fast.
5.0
Reviewer Function: Data and Analytics
Company Size: 1B - 3B USD
Industry: Transportation
Most Flexible Conversation AI Platform
"The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
5.0
Reviewer Function: Research and Development
Company Size: 30B + USD
Industry: Transportation
Excellent Choice for Complex Conversational AI at Scale
"The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors..."
5.0
Reviewer Function: Software Development
Company Size: <50M USD
Industry: Healthcare and Biotech Industry
Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product.
"Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature-rich, but also robust - not a common combination in this space..."
5.0
Reviewer Function: Product Management
Company Size: 1B - 3B USD
Industry: Telecommunication
Best Conversational AI Platform!
"Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function: Data and Analytics
Company Size: 30B + USD
Industry: Retail
The Highly Interactive and Profitable Customer Interaction System
"Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time. ..."