support/
335 pages · Updated July 18, 2026
Pages
- Connecting LiveChat to Cognigy.AI Enterprise Virtual Agents using Endpoint Transformers – Cognigy.AI Help Center
- Hacking external Content into your Conversational AI – Cognigy.AI Help Center
- 2023 Q1: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2023 Q2: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2023 Q3: Cognigy Knowledge AI – Cognigy.AI Help Center
- 2020: Introducing Cognigy.AI v4 – Cognigy.AI Help Center
- 2022 Q1: Highlights & New Features – Cognigy.AI Help Center
- 2023 Q4: Agent Copilot – Cognigy.AI Help Center
- 2024 Q1: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2023 Q3: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2024 Q2: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2021 Q3: Inbuilt Machine Translation – Cognigy.AI Help Center
- 2021 Q3: Cognigy Insights – Cognigy.AI Help Center
- 2023 Q4: Cognigy.AI Tech Update – Cognigy.AI Help Center
- Process data in the Flow and build custom logic using the API – Cognigy.AI Help Center
- Capture your Virtual Agent in a Snapshot – Cognigy.AI Help Center
- Fetch data from an external API and work with it – Cognigy.AI Help Center
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- Let your Virtual Agent respond to Keyphrases – Cognigy.AI Help Center
- Make your Virtual Agent act based on user Intent – Cognigy.AI Help Center
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- Match User Expressions with a Lexicon – Cognigy.AI Help Center
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- 2024 Q3: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2024 Q4: Agentic AI – Cognigy.AI Help Center
- 2025 Q1: Cognigy.AI Tech Update – Cognigy.AI Help Center
- Microsoft Teams: Create a Teams App For Additional Functionality – Cognigy.AI Help Center
- Tyntec: Connecting to WhatsApp – Cognigy.AI Help Center
- WhatsApp Endpoint: Get a Permanent Access Token – Cognigy.AI Help Center
- Functions – Cognigy.AI Help Center
- WhatsApp Endpoint: Deploy Native Endpoint – Cognigy.AI Help Center
- Agent Copilot – Cognigy.AI Help Center
- Data Training Made Easy With Cognigy.AI & Chatito – Cognigy.AI Help Center
- Import IBM Watson Assistants to Cognigy.AI – Cognigy.AI Help Center
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- Microsoft Teams: Downloading images sent directly from phone camera or copy-pasted into conversation (inline images) – Cognigy.AI Help Center
- Release Webinars – Cognigy.AI Help Center
- Importing FAQ content from Excel – Cognigy.AI Help Center
- Help customers fill out forms – Cognigy.AI Help Center
- 2026 Q1: Simulator – Cognigy.AI Help Center
- Deploy your Virtual Agent – Cognigy.AI Help Center
- Let your Virtual Agent ask a question – Cognigy.AI Help Center
- 2025 Q4: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2025 Q4: AI Ops Center – Cognigy.AI Help Center
- 2025 Q3: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2026 Q2: NiCE Cognigy Tech Update – Cognigy.AI Help Center
- 2025 Q2: Cognigy.AI Tech Update – Cognigy.AI Help Center
- Train your Virtual Agent to recognize Intents – Cognigy.AI Help Center
- Design a Flow and add a Message – Cognigy.AI Help Center
- Bot to Bot communication using REST Endpoints – Cognigy.AI Help Center
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- All Lab articles – Cognigy.AI Help Center
- Chat with your Virtual Agent – Cognigy.AI Help Center
- Create a Virtual Agent – Cognigy.AI Help Center
- Lab – Cognigy.AI Help Center
- Getting Started with Intent-based bots – Cognigy.AI Help Center
- Cognigy Mastery Program – Cognigy.AI Help Center
- Twilio: Prerequisites – Cognigy.AI Help Center
- Twilio: Deploy a Voice Endpoint – Cognigy.AI Help Center
- Twilio: Security – Cognigy.AI Help Center
- Twilio: WhatsApp – Cognigy.AI Help Center
- Twilio: Deploy an SMS and WhatsApp Endpoint – Cognigy.AI Help Center
- Twilio: Trigger a Call – Cognigy.AI Help Center
- 2021 Q4: Highlights & New Features – Cognigy.AI Help Center
- 2024 Q4: Cognigy.AI Tech Update – Cognigy.AI Help Center
- 2021 Q2: Highlights & New Features – Cognigy.AI Help Center
- The page you were looking for doesn't exist – Cognigy.AI Help Center
- Video Training – Cognigy.AI Help Center
- Cognigy Sessions - Deep Dive Conversational AI – Cognigy.AI Help Center
- Video Training – Cognigy.AI Help Center
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- The page you were looking for doesn't exist – Cognigy.AI Help Center
- Service Now – Cognigy.AI Help Center
- Microsoft – Cognigy.AI Help Center
- How to embed a Cognigy.AI webchat in Sharepoint – Cognigy.AI Help Center
- Tyntec: Deploying a WhatsApp Endpoint – Cognigy.AI Help Center
- Company Licence Information for Cognigy Products – Cognigy.AI Help Center
- Multilingual Cognigy NLU – Cognigy.AI Help Center
- Cognigy Transcripts, OData and Analytics Capabilities – Cognigy.AI Help Center
- View Google Drive Recource Links in Cognigy – Cognigy.AI Help Center
- RegEx Patterns in Cognigy Nodes – Cognigy.AI Help Center
- Switching between Agents – Cognigy.AI Help Center
- Usage of Cookies in Cognigy's Webchat – Cognigy.AI Help Center
- Adding Custom Authentication to a REST Endpoint – Cognigy.AI Help Center
- Languages supported by Voice Gateway – Cognigy.AI Help Center
- Exchanging Data with Mongo DB Server – Cognigy.AI Help Center
- Create a custom Toggle Button – Cognigy.AI Help Center
- How to customize a virtual agent for multiple brands – Cognigy.AI Help Center
- Skipping Parts of the Flow in the Secondary Locale without a Fallback – Cognigy.AI Help Center
- Multiple Intents found: Send dynamic quick replies based on the list of understood intents – Cognigy.AI Help Center
- Increasing the Number of Snapshots Limit – Cognigy.AI Help Center
- Embedding a Video or Image via Iframe – Cognigy.AI Help Center
- Size Limitation for Snapshots – Cognigy.AI Help Center
- Get the user's browser language – Cognigy.AI Help Center
- Display a welcome message above the Start Button – Cognigy.AI Help Center
- Expire sessions after n hours in Webchats with persistent history – Cognigy.AI Help Center
- xApps – Cognigy.AI Help Center
- Automatically reprompt caller after a period of inactivity – Cognigy.AI Help Center
- Helpful (CSS) Style Examples – Cognigy.AI Help Center
- How to make a button appear in certain conditions – Cognigy.AI Help Center
- Writing conditional text outputs within CognigyScript Fields – Cognigy.AI Help Center
- Identifying a Unique Endpoint via analytics – Cognigy.AI Help Center
- Add a new user to your Cognigy.AI organization – Cognigy.AI Help Center
- NLU Connectors – Cognigy.AI Help Center
- Handling HTTP Request Errors – Cognigy.AI Help Center
- Improve your AI Agent’s skills using Tool Actions – Cognigy.AI Help Center
- Prerequisites: Set up your AI Agent’s brain – Cognigy.AI Help Center
- Enable your AI Agent to understand images – Cognigy.AI Help Center
- Make knowledge available to your AI Agent – Cognigy.AI Help Center
- Give your AI Agent access to memory – Cognigy.AI Help Center
- Give your AI Agent a Job – Cognigy.AI Help Center
- Talk to your AI Agent via voice or phone – Cognigy.AI Help Center
- Deploy and use your AI Agent – Cognigy.AI Help Center
- Getting Started with AI Agents – Cognigy.AI Help Center
- Explore Cognigy.AI – Cognigy.AI Help Center
- Amazon Alexa: Add skills to Alexa for Business – Cognigy.AI Help Center
- Genesys Cloud Handover Integration – Cognigy.AI Help Center
- Azure Bot Services: Using Adaptive Cards – Cognigy.AI Help Center
- MessageBird: Deploy an Instagram Endpoint – Cognigy.AI Help Center
- Microsoft Teams: Deploy an Endpoint – Cognigy.AI Help Center
- LINE Messenger: Deploy an Endpoint – Cognigy.AI Help Center
- LINE Messenger: Message types and payload examples – Cognigy.AI Help Center
- Azure Bot Services: Deploy an Endpoint (Microsoft Teams) – Cognigy.AI Help Center
- Dialogflow: Intro – Cognigy.AI Help Center
- Intercom: Deploy an Endpoint – Cognigy.AI Help Center
- The page you were looking for doesn't exist – Cognigy.AI Help Center
- Cognigy Sessions: Building a Phone Bot with Voice Gateway – Cognigy.AI Help Center
- Crypto: Encrypt and decrypt – Cognigy.AI Help Center
- Microsoft Teams: Overview – Cognigy.AI Help Center
- Sunshine Conversations: Deploy an Endpoint – Cognigy.AI Help Center
- UiPath Example: Connecting a Cognigy.AI Flow to UiPath Automation with OCR – Cognigy.AI Help Center
- Amazon Alexa: Intro – Cognigy.AI Help Center
- Email: Sending mails from a Cognigy Flow – Cognigy.AI Help Center
- Intercom: Managing the Intercom Bot – Cognigy.AI Help Center
- Userlike: Deploy an Endpoint – Cognigy.AI Help Center
- Amazon Alexa: Deploy an Endpoint – Cognigy.AI Help Center
- Workplace by Facebook: Deploy an Endpoint – Cognigy.AI Help Center
- Twilio: Intro – Cognigy.AI Help Center
- Amazon Alexa: Account Linking – Cognigy.AI Help Center
- Others – Cognigy.AI Help Center
- Zendesk – Cognigy.AI Help Center
- Service Now: Provide powerful IT Service Management – Cognigy.AI Help Center
- Microsoft QnA Maker: Extend Virtual Agents with a Knowledgebase – Cognigy.AI Help Center
- Service Now: Connect to Live Chat – Cognigy.AI Help Center
- Cognigy Sessions: Endpoint Transformers – Cognigy.AI Help Center
- Microsoft Dynamics 365: Maintain Contacts and Accounts – Cognigy.AI Help Center
- Microsoft Graph: Login a user and provide internal assistance – Cognigy.AI Help Center
- Cognigy Sessions Overview – Cognigy.AI Help Center
- Cognigy Sessions: Cognigy Insights & OData – Cognigy.AI Help Center
- Special Edition: Platform Scalability, Security and Availability – Cognigy.AI Help Center
- Special Edition: Using the Text Cleaner for Improved Voice-to-Text Interpretation – Cognigy.AI Help Center
- Microsoft Power Automate: Trigger and Integrate a Flow – Cognigy.AI Help Center
- Video Library – Cognigy.AI Help Center
- Extensions Best Practices – Cognigy.AI Help Center
- UiPath: Authentication – Cognigy.AI Help Center
- UiPath: Get Processes – Cognigy.AI Help Center
- UiPath: Intro – Cognigy.AI Help Center
- Getting Started with Salesforce – Cognigy.AI Help Center
- Cognigy Sessions - Deep Dive Conversational AI – Cognigy.AI Help Center
- UiPath: Get Robots By Username – Cognigy.AI Help Center
- Manage Cases – Cognigy.AI Help Center
- Identify a Contact – Cognigy.AI Help Center
- Adding Child Nodes – Cognigy.AI Help Center
- Cognigy Sessions: Extensions – Cognigy.AI Help Center
- Agent Copilot Tutorial: How to Build a Workspace – Cognigy.AI Help Center
- 3 Ways to send Data from a Website to a Cognigy Flow from Cognigy Webchat V3 – Cognigy.AI Help Center
- Amazon Lex: External NLU – Cognigy.AI Help Center
- Transformer - Logging, Session Timeout, Hiding User and SessionId – Cognigy.AI Help Center
- Tutorial: Creating a Standalone xApp – Cognigy.AI Help Center
- How to add a member to your virtual agent – Cognigy.AI Help Center
- Wait for user input on the telephone with the Voice Gateway – Cognigy.AI Help Center
- Voice Gateway – Handling Homophones – Cognigy.AI Help Center
- Mobile App: Flutter – Cognigy.AI Help Center
- Transformers Overview – Cognigy.AI Help Center
- Sending & Receiving Messages – Cognigy.AI Help Center
- Functions – Refresh Access Token – Cognigy.AI Help Center
- Watson Assistant: External NLU – Cognigy.AI Help Center
- Tutorial: Creating a Signature with xApp – Cognigy.AI Help Center
- Handling a welcome message with Transformers and Endpoints – Cognigy.AI Help Center
- Webchat v2: Disable Quick Reply buttons after click – Cognigy.AI Help Center
- QnA – Cognigy.AI Help Center
- Display teaser messages (Preview, Engagement) – Cognigy.AI Help Center
- Setting Up a Carrier (SIP Trunk) in Cognigy Voice Gateway - Basic Configuration – Cognigy.AI Help Center
- Customize your Webchat with the MutationObserver API – Cognigy.AI Help Center
- Cognigy.AI Solution Accelerators – Cognigy.AI Help Center
- Microsoft LUIS: External NLU – Cognigy.AI Help Center
- Dialogflow: External NLU – Cognigy.AI Help Center
- Clone a Virtual Agent – Cognigy.AI Help Center
- How to use the Session Storage as Context in an Endpoint Transformer Function – Cognigy.AI Help Center
- The Demo Webchat – Cognigy.AI Help Center
- Webchat Overview – Cognigy.AI Help Center
- Mobile SDK – Cognigy.AI Help Center
- Transformers Installation – Cognigy.AI Help Center
- Analytics & Business Intelligence – Cognigy.AI Help Center
- Accessing Information about the Cognigy.AI API – Cognigy.AI Help Center
- Cognigy Voice Gateway - Outbound Calling with Twilio – Cognigy.AI Help Center
- Trigger Microsoft Power Automate Flows – Cognigy.AI Help Center
- Exchanging data with Microsoft SQL Server (MSSQL) – Cognigy.AI Help Center
- Webchat – Cognigy.AI Help Center
- Tutorial: Set up a Custom Voice – Cognigy.AI Help Center
- How can I adjust the style of the Webchat Widget – Cognigy.AI Help Center
- Using CognigyScript in Twilio Twiml XML – Cognigy.AI Help Center
- Exchanging data with Microsoft SharePoint – Cognigy.AI Help Center
- Voice Gateway – Cognigy.AI Help Center
- Translate a Flow – Cognigy.AI Help Center
- Mobile SDK Overview – Cognigy.AI Help Center
- Cognigy Webchat as Mobile Chat (IOS, Android) – Cognigy.AI Help Center
- Pull Agent Resources – Cognigy.AI Help Center
- Cognigy CLI Overview – Cognigy.AI Help Center
- Functions Overview – Cognigy.AI Help Center
- Dashbot – Cognigy.AI Help Center
- Enable Real-Time Voice Translation for Agent Assistance – Cognigy.AI Help Center
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- WhatsApp Endpoint: Message Types and Payload Examples – Cognigy.AI Help Center
- Cognigy Sessions: Cognigy NLU – Cognigy.AI Help Center
- Cognigy NLU Training: Reducing false positives – Cognigy.AI Help Center
- Repeat Last Intent Pattern for user-friendly voice bots – Cognigy.AI Help Center
- Gatekeeper Pattern to ensure GDPR compliance – Cognigy.AI Help Center
- Migrating from Cognigy.AI v3 to v4 – Cognigy.AI Help Center
- Transformers – Cognigy.AI Help Center
- Naming Pattern for more readable agents – Cognigy.AI Help Center
- Cheat Sheet: CognigyScript – Cognigy.AI Help Center
- The Ultimate Guide to Cognigy NLU Training – Cognigy.AI Help Center
- Orchestrator Pattern for managing multi-flow projects – Cognigy.AI Help Center
- Handle most FAQs in the NLU tab – Cognigy.AI Help Center
- What to do when the answer is too long for one Output Node – Cognigy.AI Help Center
- Cognigy.AI Terms – Cognigy.AI Help Center
- Get Started with Webchat Plugins – Cognigy.AI Help Center
- Display Plugin in Webchat – Cognigy.AI Help Center
- Webchat Plugins Installation – Cognigy.AI Help Center
- Universal skills for Chat and Voice – Cognigy.AI Help Center
- Reset your password for Cognigy
- Avoid customer frustration – Cognigy.AI Help Center
- Okta – Cognigy.AI Help Center
- Microsoft Azure Entra ID (formerly Active Directory) – Cognigy.AI Help Center
- Google – Cognigy.AI Help Center
- OneLogin – Cognigy.AI Help Center
- Auth0 - OpenID Connect – Cognigy.AI Help Center
- Cognigy Sessions: Question Nodes – Cognigy.AI Help Center
- Audiocodes: Using Voice Verification and Biometrics – Cognigy.AI Help Center
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- Amazon Connect – Cognigy.AI Help Center
- Audiocodes: Advanced Configuration – Cognigy.AI Help Center
- Cognigy.AI Help Center
- AI Agents Demystified: Definitions and Effective Patterns – Cognigy.AI Help Center
- Cognigy Sessions: Agent Copilot – Cognigy.AI Help Center
- Twilio: Forward a call – Cognigy.AI Help Center
- Audiocodes: Identifying call disconnect events – Cognigy.AI Help Center
- Contact Center Automation – Cognigy.AI Help Center
- Create your AI Agent’s persona – Cognigy.AI Help Center
- Debugging your AI Agent – Cognigy.AI Help Center
- Handover specific conversations to human agents – Cognigy.AI Help Center
- Agentic AI – Cognigy.AI Help Center
- Getting Started with AI Agents – Cognigy.AI Help Center
- The page you were looking for doesn't exist – Cognigy.AI Help Center
- Cognigy NLU Training: Resolving Intent conflicts – Cognigy.AI Help Center
- Streamline your Agent with Intent Hierarchies – Cognigy.AI Help Center
- Enhancing Your Knowledge Database: Best Practices for Structuring and Enriching Knowledge Chunks – Cognigy.AI Help Center
- How to Build Your First KAI (Knowledge AI) Agent – Cognigy.AI Help Center
- Amazon Lex: Setup AWS Lambda (Amazon Lex NLU) – Cognigy.AI Help Center
- RingCentral Engage: Handover Integration – Cognigy.AI Help Center
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Apps Developer Portal – Cognigy.AI Help Center
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Active Directory Portal – Cognigy.AI Help Center
- Facebook Messenger: Intro – Cognigy.AI Help Center
- Knowledge AI and LLMs – Cognigy.AI Help Center
- Genesys Cloud CX – Voice Integration – Cognigy.AI Help Center
- Slack: Deploy an Endpoint – Cognigy.AI Help Center
- Amazon Connect: Setup Amazon Connect – Cognigy.AI Help Center
- Voice Gateway: Using Lexicons to Improve Pronunciation in LLMs and Other Use-Cases – Cognigy.AI Help Center
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Azure Portal – Cognigy.AI Help Center
- Mastering Prompt Engineering: Top 5 Tips for ChatGPT and Generative AI – Cognigy.AI Help Center
- Zendesk: Handover Webchat Conversations to Agent Workspace – Cognigy.AI Help Center
- The page you were looking for doesn't exist – Cognigy.AI Help Center
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): Intro – Cognigy.AI Help Center
- Endpoints & Channels – Cognigy.AI Help Center
- Azure Bot Services: Advanced Deployment with SSO (Microsoft Teams): SSO and Graph API Nodes – Cognigy.AI Help Center
- Getting started with Knowledge AI – Cognigy.AI Help Center
- Facebook Messenger: Deploy an Endpoint – Cognigy.AI Help Center
- Slack: Rename your bot – Cognigy.AI Help Center
- Azure Cognitive Services: Analyze User Messages – Cognigy.AI Help Center
- Amazon Connect: Control Amazon Connect from Cognigy.AI – Cognigy.AI Help Center
- Amazon Connect: Intro – Cognigy.AI Help Center
- Amazon Connect: Enable SSML replies from Cognigy.AI – Cognigy.AI Help Center
- Abbyy Vantage: Process documents within a conversation – Cognigy.AI Help Center
- Facebook Messenger: Facebook Tools – Cognigy.AI Help Center
- Zendesk: Maintain Support Tickets and search for Help Center Articles – Cognigy.AI Help Center
- Stripe: Handle Payments and Customers – Cognigy.AI Help Center
- Facebook Messenger: Use Facebook Handover – Cognigy.AI Help Center
- Hubspot: Maintain Contact Information – Cognigy.AI Help Center
- Sunshine Conversations: Zendesk Handovers – Cognigy.AI Help Center
- UiPath: Action Center Functionality – Cognigy.AI Help Center
- RingCentral Engage: Send Structured Content – Cognigy.AI Help Center
- Zendesk: Check Agent Availability via Zendesk "Chat" API – Cognigy.AI Help Center
- Virtually Human: Animate Digital Humans in real-time – Cognigy.AI Help Center
- Salesforce Service Cloud: Integrate Live Chat Handover – Cognigy.AI Help Center
- Zendesk: Request a Callback from an Agent – Cognigy.AI Help Center
- UiPath: Start a Job from Flow – Cognigy.AI Help Center
- Vonage: Connect Cognigy.AI to WhatsApp – Cognigy.AI Help Center
- UIPath – Cognigy.AI Help Center
- Cognigy Sessions: Cognigy xApps – Cognigy.AI Help Center
- Cognigy CLI – Cognigy.AI Help Center
- Cognigy Voice Gateway – Cognigy.AI Help Center
- Step Monitoring with OData – Cognigy.AI Help Center
- Cognigy Clients – Cognigy.AI Help Center
- Cognigy NLU Training: Improving Intent recognition – Cognigy.AI Help Center
- How to's & Tutorials – Cognigy.AI Help Center
- Cognigy.AI Bot Building Checklist – Cognigy.AI Help Center
- Missing Pattern for human-like information gathering processes – Cognigy.AI Help Center
- Voice: Strategies for Hard to Understand Phrases – Cognigy.AI Help Center
- Cognigy’s NLU Execution Order Explained – Cognigy.AI Help Center
- Best Practices: Building a Deployment Pipeline for Cognigy AI Agents – Cognigy.AI Help Center
- Best Practices: Testing your Virtual Agents with Playbooks – Cognigy.AI Help Center
- Difference Between Go To and Execute Node – Cognigy.AI Help Center
- Explaining No-Translation Markers – Cognigy.AI Help Center
- Best Practices – Cognigy.AI Help Center
- Webchat Plugins – Cognigy.AI Help Center
- Webchat Plugins Overview – Cognigy.AI Help Center
- Auth0 - SAML2.0 – Cognigy.AI Help Center
- Single Sign-on – Cognigy.AI Help Center
- Voice Language Recognition with Cognigy Voice Gateway – Cognigy.AI Help Center
- Tackling Hallucinations – A Path to Trustworthy AI – Cognigy.AI Help Center
- Salesforce – Cognigy.AI Help Center
- Getting Started – Cognigy.AI Help Center
- Topics – Cognigy.AI Help Center
- RingCentral Engage: Deploy an Endpoint – Cognigy.AI Help Center
- Extensions Overview – Cognigy.AI Help Center
- Submit a request – Cognigy.AI Help Center
- Get the conversation going – Cognigy.AI Help Center
- NPM Package: @cognigy/extension-tools – Cognigy.AI Help Center
- Query Information – Cognigy.AI Help Center
- Extensions Installation – Cognigy.AI Help Center
- Plug & Play Extensions – Cognigy.AI Help Center