product-updates/
287 pages · Updated July 18, 2026
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- Product Updates | NiCE Cognigy | Product (10)
- Product Updates | NiCE Cognigy | Product (8)
- Product Updates | NiCE Cognigy | Chirag Jain
- Product Updates | NiCE Cognigy | Product (9)
- Product Updates | NiCE Cognigy | Product (12)
- Product Updates | NiCE Cognigy | Product (11)
- Best Practices for Building a Deployment Pipeline
- Product Updates | NiCE Cognigy | Product (7)
- Product Updates | NiCE Cognigy | Product (6)
- Product Updates | NiCE Cognigy | Product (15)
- Product Updates | NiCE Cognigy | Product (16)
- Product Updates | NiCE Cognigy | Product (13)
- Product Updates | NiCE Cognigy | Product (14)
- Data-Driven Resource Planning and More with Cognigy.AI v4.36
- Easier File Management in Live Agent and More with Cognigy.AI v4.41
- New UI Language Support and More with Cognigy.AI v4.34
- Agile Development with Flow Replication and More in Cognigy.AI v4.39
- How-to Guide: Extend Your Bot Availability and Functionality in MS Teams
- Improved System Monitoring and More with Cognigy.AI v4.35
- More Intuitive Insights Dashboards With Cognigy.AI v4.32
- Streamlined Locale Management and More with Cognigy.AI v4.33
- Improved Usability and More with Cognigy.AI v4.37
- 13 Best Practices for Your Next Bot Building Project
- Enhanced Step Explorer and More with Cognigy.AI v4.40
- Product Updates | NiCE Cognigy | Sebastian Glock (2)
- Product Updates | NiCE Cognigy | Sebastian Glock (3)
- Product Updates | NiCE Cognigy | Sebastian Glock (4)
- More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22
- Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53
- Faster Agent Localization, Expanded Speech Model Support, and More with Cognigy.AI v4.67
- LLM-Powered Digression Handling, Enhanced Call Tracing, and More with Cognigy.AI v4.66
- Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54
- Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58
- Voice Gateway Self-Service Portal, Context-Aware Search, and More with Cognigy.AI v4.62
- Introducing Knowledge AI with Cognigy.AI v4.59
- Product Updates | NiCE Cognigy (10)
- Product Updates | NiCE Cognigy (11)
- Harness the power of In-built Machine Translation
- Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more
- The Ultimate Guide to Cognigy NLU Training
- Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20
- More Administrative Control with Cognigy.AI v4.19
- Improved Usability for Intent Creation & more with Cognigy.AI v4.21
- Watch our Cognigy.AI Q1 2022 Release Webinar
- Cognigy Sessions: Dive deep into Cognigy.AI Extensions
- Revamped Intent Trainer & more with Cognigy.AI v4.4
- Turn Customer Interactions into Playbooks With Cognigy.AI v4.7 | Cognigy
- Cognigy.AI v4.10 adds a New Node to Request a Rating
- Watch our latest Release Webinar: Cognigy Insights & Inbuilt Machine Translation
- Out now: Cognigy Insights & Machine Translation
- Cognigy.AI v4.9 adds new Extension capabilities
- Enhanced Intent Training workflows with Cognigy.AI v4.8 | Cognigy
- Improved voicebot handling with Cognigy.AI v4.6 | Cognigy
- Cognigy.AI v4.5: More Power for Cognigy Packages | Cognigy
- Enhanced capabilities for Insights & more with Cognigy.AI v4.11
- Product Updates | NiCE Cognigy (12)
- Cognigy.AI v4.16 adds Flow Node Search, new Flow Nodes and MUCH more!
- Cognigy Sessions: Deep Dive into Cognigy NLU
- Out now: Brand-new Cognigy Developer Documentation
- Cognigy.AI v4.12 adds Localization for Extensions
- Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15
- Cognigy.AI v4.14 adds new capabilites to Voice Gateway
- New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13
- Watch our Cognigy.AI Q4 2021 Release Webinar
- Cognigy.AI v4.1.0 adds In-Product Help and more
- Cognigy.AI v4.3: Cognigy Functions and MUCH more!
- Cognigy.AI v4.1.2 with Improved WebchatWidget
- Cognigy.AI v4.1.5 with Usability Improvements | Cognigy
- New Cognigy.AI Training Videos Released | Cognigy
- Cognigy.AI v4.1.3 Brings Question Escalations | Cognigy
- New Flow Nodes Available with Cognigy.AI v4.1.1
- Cognigy.AI v4.1.6 with Embedded Rich-text Editor for Automated Emails | Cognigy
- Cognigy.AI v4.1.4 with new NLU capabilities | Cognigy
- Cognigy.AI v4.2 brings Native Gmail, O365 Integration & More | Cognigy
- Cognigy Sessions: Building a Phone Bot with Voice Gateway | Cognigy
- Watch our Cognigy.AI v4.3 Release Webinar
- Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43
- End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48
- Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51
- Enhanced Email Security and More with Cognigy.AI v4.49
- Enriched Conversational Experiences and More with Cognigy.AI v4.44
- Native Nuance Integration and More with Cognigy.AI v4.46
- Improved Data Management in Insights and More with Cognigy.AI v4.42
- 3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI
- Added Speech Recognition Integration and More with Cognigy.AI v4.47
- Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture
- Watch On-Demand: Cognigy.AI Tech Update Q2 2023
- Product Updates | NiCE Cognigy | Product (2)
- Product Updates | NiCE Cognigy | Product (5)
- Product Updates | NiCE Cognigy | Product (4)
- Product Updates | NiCE Cognigy | Nhu Ho (6)
- Product Updates | NiCE Cognigy | Product (3)
- Product Updates | NiCE Cognigy | Product (17)
- From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38
- Server-side Playbook Execution & More With Cognigy.AI v4.24
- Product Updates | NiCE Cognigy | Nhu Ho (7)
- Product Updates | NiCE Cognigy | Nhu Ho (8)
- Product Updates | NiCE Cognigy | Nhu Ho (10)
- Elevate Omnichannel CX With Native WhatsApp Endpoint
- Faster Time to Market With Solution Accelerators
- Native WhatsApp Endpoint & more with Cognigy.AI v4.30
- Convert Branch to Flow & more with Cognigy.AI v4.26
- Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27
- Improved Extension Handling & More With Cognigy.AI v4.25
- Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28
- Updated Agent Templates & more delivered with Cognigy.AI v4.23
- Improved Accessibility & More With Cognigy.AI v4.29
- Product Updates | NiCE Cognigy | Nhu Ho (3)
- Product Updates | NiCE Cognigy | Nhu Ho (4)
- Product Updates | NiCE Cognigy | Nhu Ho (2)
- Crafting Engaging Experiences using WhatsApp’s Interactive Messages
- Streamline Contact Center Integration using Agent Handover
- Product Updates | NiCE Cognigy (9)
- Improved LLM and API Operations with Cognigy.AI v4.73
- Introducing Next-Gen Cognigy Webchat: Redefine Digital Messaging Experiences
- Advanced LLM Prompting, Deepgram Aura Integration, and More with Cognigy.AI v4.70
- Enhanced Enterprise Access Control and More with Cognigy.AI v4.69
- Product Updates | NiCE Cognigy (8)
- Product Updates | NiCE Cognigy | Derek Roberti
- Product Updates | NiCE Cognigy (6)
- Optimized Search Accuracy in Knowledge AI and More with Cognigy.AI v4.63
- Enhanced Accessibility & more with Cognigy.AI v4.18
- Cognigy CLI 0.6.7 Adds Translation Features | Cognigy
- Product Updates | NiCE Cognigy | Akshay Warikoo
- Product Updates | NiCE Cognigy | Dominik Seisser
- Product Updates | NiCE Cognigy (13)
- Product Updates | NiCE Cognigy (15)
- Product Updates | NiCE Cognigy (14)
- Product Updates | NiCE Cognigy (16)
- Product Updates | NiCE Cognigy (3)
- Product Updates | NiCE Cognigy (4)
- Product Updates | NiCE Cognigy | Natalie Atangana
- Product Updates | NiCE Cognigy | Nhu Ho (9)
- Embrace Conversational AI: Revolutionize your Customer Access Strategy
- Product Updates | NiCE Cognigy | Nhu Ho (5)
- Using Cognigy Extensions to Build Native Payment Integration | Cognigy
- Product Updates | NiCE Cognigy | Product
- Product Updates | NiCE Cognigy | Conversational AI
- Product Updates | NiCE Cognigy | Contact Center
- Product Updates | NiCE Cognigy | AI Copilot
- Product Updates | NiCE Cognigy | Nhu Ho (11)
- Product Updates | NiCE Cognigy | Sebastian Glock
- Product Updates | NiCE Cognigy | Alexander Teusz
- Product Updates | NiCE Cognigy | Nhu Ho
- Product Updates | NiCE Cognigy | Thiago Leite
- Product Updates | NiCE Cognigy | Alina Stepnova
- Improved LLM Ops Visibility and More with Cognigy.AI 2025.16 Release
- Collaborative Editing: Unlock Team Synergy for AI Agent Co-Creation
- Expanded Prebuilt Agent Tools and More with Cognigy.AI 2026.1
- Expedited Webchat Styling, LLM Latency Insights, and More with Cognigy.AI 2025.14 Release
- Salesforce MIAW Native Integration and More with Cognigy.AI v4.98
- 8 Best Practices for Automated Testing in Conversational AI
- Enhanced WhatsApp Experience & More With Cognigy.AI v4.31
- Now On-Demand: Cognigy.AI Tech Update - Q2 2025
- Product Updates | NiCE Cognigy | Sascha Wolter
- Minimized TTS Latency with Streaming and More in Cognigy.AI v4.71
- Product Updates | NiCE Cognigy (2)
- Product Updates | NiCE Cognigy (7)
- New LLM Support, Enhanced Automation Visibility for CXone Copilot and More with Release 2026.10
- LLM-Based Intent Reranking and More with Cognigy.AI v4.76
- Why the Time for RPA-Enabled Chatbots is Now | Cognigy
- Native Multimodal UX in Cognigy Webchat and More with Cognigy.AI v4.75
- Expanded Job Market and More with Cognigy.AI v4.95
- AI Agents Demystified: Definitions and Effective Patterns
- Product Updates | NiCE Cognigy (5)
- Product Updates | NiCE Cognigy (17)
- Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88
- Now On-Demand: AI Copilot Webinar and Cognigy Session
- Product Updates | NiCE Cognigy
- From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50
- Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides
- Driving AI-Native Chat Experiences with Progressive Rendering
- Improved Webhook Security and Handover Experiences in Release 2026.13
- Join us at Nexus 2025 - The Contact Center AI Event
- Use Live Follow to Optimize Your Virtual Agent on the fly
- Automated Knowledge Synchronization and More with Cognigy.AI 2026.5
- Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85
- Now On-Demand: Cognigy.AI Tech Update Q4 2024
- Product Updates | NiCE Cognigy | Cognigy
- Product Updates | NiCE Cognigy | Philipp Heltewig
- Product Updates | NiCE Cognigy | Jarrod Davis
- Native Google Gemini & Amazon Nova Support for Agentic AI and More with Cognigy.AI v4.92
- AI Ops Center: Real-Time Control for AI Resilience at Scale | NiCE Cognigy
- Powerful LLM Orchestration and More with Cognigy.AI v4.52
- Give Your Contact Center an AI Boost With Cognigy Voice Gateway | Cognigy
- Improved Voice Settings for AI Agents and More with Cognigy.AI v4.96
- Aleph Alpha Native Integration, Enhanced LLM Model Selection and More with Cognigy.AI v4.65
- Intent Analyzer for AI-supported NLU model creation | Cognigy
- Hybrid AI for Intent Recognition, Expansive GenAI Model Support and More with Cognigy.AI v4.74
- Quantifying AI Success: Introducing Cognigy Goals
- Accelerated Collaboration, Real-Time Insights, and More with Cognigy.AI 2025.12 Release
- Privacy-Safe Analytics, REST Endpoint Authentication, and More with Release 2026.14
- Native Storm (Content Guru) Integration and More with Cognigy.AI 2025.24 Release
- Now On-Demand: Cognigy.AI Tech Update - Q3 2025
- 6 Best Practices to Implement Real-Time Voice Translation
- Risk Mitigation in LLM-Driven AI Agents: 4 Effective Tactics
- Upgraded Admin Center and More with Cognigy.AI v4.89
- Now On-Demand: NiCE Cognigy Tech Update - Spring 2026
- Knowledge AI Usage Tracking and More with Cognigy.AI v4.78
- Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60
- Scalable Knowledge Integration and More with Cognigy.AI 2025.21 Release
- Managing AI Hallucinations: The Power of Tools & Parameters
- Benchmarking NLU Engines: A Comparison of Market Leaders | Cognigy
- Prompt Engineering for AI Agents: From Guesswork to Precision
- New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice
- Introducing Model Context Protocol (MCP) Integration | Cognigy
- Enhanced MCP Security, New Speech Service Integrations, and More with Cognigy.AI 2026.3
- Enhanced Collaboration, Silence Overlay, and More with Cognigy.AI v4.80
- An Ultimate Guide to AI Agent Memory
- Meet Click To Call: Where Voice and Digital Experiences Converge
- Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem
- Now On-Demand: Cognigy.AI Tech Update Q1 2025
- Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4
- Web Connector in Knowledge AI, AI Copilot Salesforce Integration, and More with Cognigy.AI v4.68
- Conversation Design 101: Tips, Templates, and Best Practices
- Amazon Bedrock Native Integration and More with Cognigy.AI v4.82
- Native NiCE CXone Handover Provider and More in Cognigy.AI 2026.7
- Extended MCP Security, Conversation Analyzer, and More with Release 2026.12
- Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57
- Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81
- Enhanced Usability and More with Cognigy.AI v4.94
- LLM-Powered Entity Extraction, Expanded Language Assist in AI Copilot, and More with Cognigy.AI v4.72
- Introducing Business Dashboard: Real-Time Visibility into Global AI Impact
- NiCE Knowledge Hub Integration and More with Release 2026.8
- Now On-Demand: Cognigy.AI Tech Update Q1 2024
- Native Integration with Amazon Titan Embeddings and More with Cognigy.AI v4.93
- Now On-Demand: Cognigy.AI Tech Update Q3 2024
- Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45
- Now On-Demand: Cognigy.AI Tech Update Q4 2023
- Call Tracing: Unlock New Dimensions in VUX Optimization
- Accelerated AI Agent Editor and More with Cognigy.AI 2025.19 Release
- Seamless Multilingual Voice Services Using Language Recognition
- Exciting Updates to Agentic AI and More with Cognigy.AI v4.91
- Now On-Demand: Cognigy.AI Tech Update Q3 2023
- Meet Simulator: AI Agent Evaluation for Real-World Confidence
- Now On-Demand: Cognigy.AI Tech Update Q2 2024
- New Versioning Concept and More with Cognigy.AI 2025.10 Release
- Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84
- Native GPT-4 Support, Advanced Call Handling, and More with Cognigy.AI v4.61
- Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56
- Extended MCP Support and More with Cognigy.AI 2025.11 Release
- Added Support for Google Gemini 3 Series and More with Release 2026.9
- Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87
- Now On-Demand: Cognigy.AI Tech Update - Q4 2025
- Enhanced Contact Center Integrations and More with Cognigy.AI v4.100
- Cognigy's Universal Language Understanding: A look into the AI black box
- How Conversational AI Detect Emotions With Sentiment Analysis | Cognigy
- Salesforce Service Cloud: Upload Files During a Live Chat
- Introducing the Cognigy Mastery Program: A New Standard in AI Agent Certification
- Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83
- Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release
- Semantic Versioning for Cognigy.AI | Cognigy
- One-Click LLM Update and More with Release 2026.11
- Native Google Gemini Support and More with Cognigy.AI v4.77
- Enhanced Usability and More with Cognigy.AI 2025.15 Release
- Advanced Knowledge AI Parser, Atmosphere Sounds, and More with Cognigy.AI v4.79
- New EU-Hosted Speech Support and More with Cognigy.AI 2025.17 Release
- How-to Guide: Working with Intent Hierarchies
- UX Enhancements and More with Cognigy.AI v4.86
- Enhanced AI Observability and Voice Media Control with Cognigy.AI 2025.20 Release
- Webchat Accessibility: 5 Features and Best Practices for Ensuring WCAG
- Multi-Contact Center Handover, Universal LLM Connector, and More with Cognigy.AI v4.97
- Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90
- Automated Webchat Deployment and More with Cognigy.AI 2025.18 Release
- Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™
- Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release
- Context-Aware LLM Conversations, Deepgram STT Integration, and More with Cognigy.AI v4.64
- Now On-Demand! Cognigy.AI Tech Update Q1 2023
- Better Together: Generative AI and Conversational AI
- Stronger Data Governance, Deeper NiCE CXone Integration, and More with Cognigy.AI 2025.25 Release
- Contact Center AI: 15 Essential Voice Features
- Adding Real Magic to VR Games With Voice AI Plugin for Unity | Cognigy
- Cognigy Agentic AI: 7 Standout Capabilities for CX Automation
- LLMs & Conversational AI: 9 Enterprise-Ready Use Cases
- Agentic AI for Enterprise Contact Centers | Cognigy
- Cognigy.AI v4: Our Most Advanced Conversational AI Platform | Cognigy
- Avoid 10 Common Automation Mistakes When Using Conversational AI – Part I
- PCI DSS Compliance: Secure Payment Handling with Enterprise AI Agents
- Advanced Prompt Engineering, Usability Enhancements, and More with Cognigy.AI 2025.13 Release
- Platform-Provided LLM, Mistral AI Integration, and More with Cognigy.AI v4.99
- Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55
- New Live Chat Integration with Salesforce
- AI Agent Management: Why Proven Experience Matters
- Deploying a WhatsApp Chatbot within Minutes
- Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration
- Conversation Analyzer: Automated AI Agent Quality Evaluation
- New Native LLM Options Across Providers and More with Cognigy.AI 2026.6